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Added 4 months ago
IL
Senior Software Quality Engineer
Invesco Ltd.
Charlottetown, Prince Edward Island
- Full-time
The Senior Software Quality Engineer leads the design, execution, and oversight of complex test strategies to ensure the delivery of high quality, reliable software products for Invesco’s…
Added 4 months ago
DI
Senior DevOps Specialist
dcbel Inc
Montreal, Quebec
- Full-time
At least 5 years of experience delivering various Cloud services and applications in a DevOps or related software development role.
Added 4 months ago
DI
Embedded UI Developer
dcbel Inc
Montreal, Quebec
- Full-time
Promote good software engineering practices through design and code reviews.
Added 4 months ago
S
Programming - (Various Disciplines) - Talent Pool (N America)
Side
Remote, Canada
- Contract
- Remote
We are building a diverse and skilled pool of engineering talent in São Paulo to support current and future co-development projects across a wide variety of game genres and technical…
Added 2 months ago
S
Developer, Cloud Engineering - Contract Full Time for 12 Months
Scotiabank
Toronto, ON
- Full-time
As a Developer, Cloud Engineering working in the DevOps team in Toronto, you’ll be responsible for collaborating across the bank with software developers and other specialists throughout…
Added 2 months ago
Software Engineer, Global Payments Technology
Scotiabank
Toronto, ON
The Software Developer plays a pivotal role in the success of Global Payment Solutions – Cash Management Technology by driving engineering excellence, technical delivery, and guiding a…
Added 4 months ago
P
Senior Portfolio Release Manager, Customer Growth
Priceline
Toronto, Ontario
- Full-time
Own and maintain the release calendar, working across product, engineering, QA, and operations teams to schedule and coordinate releases.
Added 4 months ago
E
Dynamics 365 Developer - Power Platform
Endeavor4
Mississauga, Ontario
- $90,000 to $100,000 CAD / year
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent practical experience.
Added 4 months ago
A
Manager, Software Engineering (Service Cloud)
ARC'TERYX
Vancouver, British Columbia
- Full-time
As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for…
Added 4 months ago
GC
Automation Engineer (RPA)
Greenlight Consulting
Toronto, Ontario
- $110,000 to $140,000 CAD / year
…business value. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and…
Added 4 months ago
GC
Automation Business Consultant (RPA+AI Projects)
Greenlight Consulting
Toronto, Ontario
- $100,000 to $130,000 CAD / year
…business value. We combine deep consulting expertise with hands-on engineering to bridge the gap between strategy and…
Added 4 months ago
Senior Systems Designer
SMART Technologies
Calgary, Alberta
Broad technical knowledge in a variety of disciplines, including Electrical Engineering, Firmware Development, Mechanical Design, Manufacturing Test, and Software Development.
Added 1 month ago
GS
SBT Content Software Engineer II
Guidewire Software
Remote, Canada
- Full-time
- Remote
Guidewire’s development team is looking for a smart, proactive, and results-oriented Software Engineer II to build elegant solutions for the property & casualty insurance industry’s…
Added 4 months ago
MI
Full Stack Developer
Magna International
Brampton, Ontario
- Full-time
The Full Stack Developer will work with the IoT architect, technical product owner and a team of developers (Sr full stack, software, IoT, data science) to ensure the efficient and…
Added 4 months ago
C
DevOps Developer
Caseware
Toronto, Ontario
- $125,000 to $140,000 CAD / year
- Full-time
4+ years in DevOps, Platform Engineering, SRE, or software engineering roles with strong operational ownership.
Added 2 months ago
Software Engineer - AutoSync
AutoTrader.ca
Toronto, ON
AutoSync is a suite of integrated software products built specifically for automotive dealers. Our platform includes a comprehensive set of solutions, including a CRM, dealership websites,…
Added 2 months ago
Engineering Lead- Global Payments Engineering
Scotiabank
Toronto, ON
Broad understanding of modern engineering practices, including APIs, microservices, event-driven architectures, and DevOps/CI-CD principles.
Added 4 months ago
H
Americas Client Services Technology Lead
HSBC
Toronto, Ontario
- Full-time
Contributing to our global AI Technology enablement across engineering and the Software Development Life Cycle (SDLC) including product, business analysis / requirements. This will involve…
Added 4 months ago
OI
DevOps & Build Engineer
Offworld industries
New Westminster, British Columbia
- $95,000 to $120,000 CAD / year
- Full-time
We are seeking a versatile DevOps & Build Engineer to bridge the gap between our game development workflows and our infrastructure operations. In this role, you will be responsible for…
Added 4 months ago
TC
Oracle Application SaaS & PaaS Architect
The Citco Group Limited
Toronto, ON
- Full-time
Familiarity with CI/CD pipelines, DevOps practices, and infrastructure-as-code –
Added 4 months ago
F/
Senior Full Stack Developers
FCC / FAC
Regina, Saskatchewan · Alberta · British Columbia · Newfoundland and Labrador · Saskatchewan · Agriculture Place
- Full-time
…provide financing, knowledge resources and business management software to over 103,000 customers…
Added 4 months ago
U
Engineering Manager, Software Development
Univeris
Toronto, Ontario
- Full-time
We are seeking a senior Engineering Manager to provide leadership across software development teams at Univeris. Reporting to the VP of Engineering, the Engineering Manager is a…
Added 4 months ago
Développeuse ou développeur backend sénior, Outils IA internes / Senior Backend Developer, Internal AI Tooling
Unity Technologies
Montreal, Quebec
Promouvoir et mettre en place les meilleures pratiques pour le développement, les tests, le déploiement et la surveillance des services dorsaux (DevOps, SRE).
Added 4 months ago
Site Reliability Engineer
LayerZero Labs
Vancouver, British Columbia
At LayerZero, our Site Reliability Engineering (SRE) team is at the intersection of software and systems engineering, dedicated to crafting and maintaining large-scale, resilient systems.…
Added 4 months ago
DevOps Developer
Octasic
Montreal, Quebec
The DevOps Developer is responsible for bridging the gap between software development and IT operations by automating, optimizing, and securing the software delivery lifecycle. This role…

ARC'TERYX

Manager, Software Engineering (Service Cloud)

Vancouver, BC, Canada

The salary range for this role is CAD$107,000 - CAD$141,000 · Full-time

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Job details

Pay: The salary range for this role is CAD$107,000 - CAD$141,000
Job type: Full-time
Posting language: English
Posted: Jun 23, 2026

Original job description

Your Opportunity at ARC’TERYX:

ARC’TERYX is growing -- in guest experience excellence, in variety and sophistication of business models, and in operational volume and critical workflows. The Technology group is a key part of supporting and accelerating ARC’TERYX growth!

As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for After-Sales Support operations. You will provide technical and strategic direction for the development of key features within our Salesforce suite of applications, balancing both programmatic and declarative approaches. In this role, you will mentor engineers, foster a culture of quality and accountability, and ensure alignment with broader business objectives. You’ll also oversee issue resolution, maintain high standards for unit test coverage, and collaborate closely with product managers to report progress and inform roadmap planning.

This role is based out of ARC’TERYX headquarters in North Vancouver, BC. We are open to a hybrid or remote work. Remote candidates must be committed to Pacific time zone hours. Please note that candidates must be eligible to work in Canada.

Meet Your Future Team:

The Guest Services Technology team develops and supports the tools used by our Guest Services and After-Sales teams to deliver seamless and engaging experiences for guests interacting with our brand. Working within cross-functional Agile squads, the team designs and deploys new features that enhance the performance of our Guest Service and Brand Representatives ensuring smooth and consistent support for our guests.

\nIf you were in the Manager, Software Engineering role now, here are some of the core activities you will be doing:

Mentoring and inspiring a team of engineers to deliver high-quality solutions while fostering a collaborative and growth-oriented environment
Developing and executing strategies to enhance the Guest Services experience and optimize After-Sales Support operations
Leading the design, development, and deployment of new features within our Salesforce suite ( Service Cloud, Experience Cloud, Commerce Cloud, Loyalty Cloud ) utilizing both declarative and programmatic approaches
Identifying and addressing technical debt by collaborating with Product Managers and Product Owners to prioritize and resolve in a timely manner
Working closely with Product Managers and business stakeholders to define clear success metrics and ensure the team delivers impactful outcomes that benefit both customers and the business
Contributing to a culture of continuous improvement by sharing learnings and technical insights with other engineering managers, enhancing the performance of all teams collectively
Overseeing unit test coverage and establish continuous improvement processes to maintain the reliability and scalability of the Salesforce solutions, while guiding the team in adopting DevOps and CI/CD best practices
Working with your team to craft a technical vision that aligns with the overall business strategy, driving innovation and future product development
Aligning with ARC'TERYX leadership practices and culture in your daily work.

Are you our next Manager, Software Engineering?

You bring 8+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments with a proven track record in guiding teams to successfully deliver high-quality solutions
You bring proven expertise from architecting and delivering 5+ medium to large-scale Salesforce implementations, owning the solution end-to-end and ensuring successful outcomes throughout the project lifecycle
You possess strong knowledge of integration patterns across API’s (REST, SOAP, GraphQL), middleware, event-driven architecture and Salesforce-native APIs across enterprise systems
You bring strong hands-on Salesforce engineering knowledge across Apex, LWC, Flows and platform automation
You bring experience working with Data Cloud, including customer profile unification, identity resolution, segmentation, activation, and integration across Salesforce clouds (Service, Experience, Loyalty, Commerce)
You possess familiarity with Agentforce, including AI-assisted service experiences, agent actions, grounding, prompt design, data access and governance considerations
You possess experience leveraging Data Cloud as a foundation for AI and Agentforce use cases, ensuring agents can access the right customer, transaction, loyalty, service, and engagement data in a governed and secure way
You possess the ability to partner with Enterprise Architecture and translate higher-level solution direction into practical, executable engineering designs
You are excited to share learnings, insights, and best practices with other engineering managers to foster a culture of collective improvement and driving operational excellence
You proactively identify bottlenecks within the team’s processes and implement improvements to enhance efficiency
You possess a deep knowledge of the limitations and capabilities of the Salesforce platform, enabling you to make informed, strategic decisions about the suitability of solutions for various business challenges
You have great communication, problem solving, and documentation skills
You thrive in guiding the team through ambiguity and change maintaining focus on iterative progress and clear objectives
Your passion for your work is paralleled by your passion for getting outside and living it

Compensation:

The salary range for this role is CAD$107,000 - CAD$141,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

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More about this job

Responsibilities

Lead a high-performing engineering team to enhance Guest Services and After-Sales Support operations within the Salesforce ecosystem. Provide technical direction, mentor engineers, and collaborate with product managers to align development with business objectives.

Requirements

Requires 8+ years of Salesforce development experience in Agile environments and a track record of delivering 5+ large-scale implementations. Must possess deep expertise in Apex, LWC, Data Cloud, and integration patterns across enterprise systems.

Skills

Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Commerce Cloud
Salesforce Loyalty Cloud
Apex
Lightning Web Components (LWC)
Salesforce Flows
Data Cloud
Agentforce
API Integration
Agile Methodology
DevOps
CI/CD
Technical Leadership
Software Architecture
Stakeholder Management

Benefits

Extended Health Coverage
Dental Coverage
Vision Coverage
Mental Health Support
Fertility Benefits
Gender-affirming Care
Employee Assistance Program (EAP)
RRSP Matching
Annual Incentive Plan
Employee Stock Purchase Program (ESPP)
Paid Time Off
Wellness Time
No Wasted Day Program
Parental Leave Top-up
Professional Development Opportunities
Employee Discounts
Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Experience Cloud
Commerce Cloud
Loyalty Cloud
Data Cloud
Agentforce
Apex
LWC
Flows
REST
SOAP
GraphQL
Middleware
Event-driven Architecture
Agile
DevOps
CI/CD
Unit Testing
Technical Debt
Software Engineering
Guest Services
After-Sales Support
Enterprise Architecture
Identity Resolution
Segmentation
Prompt Design
Governance
North Vancouver
Canada

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