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Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Vancouver, BC
$96,557 to $128,743 CAD / year
Full-time
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Added 1 day ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Customer Experience Centre of Excellence (CX COE) at EDC advances exporter success by ensuring customer and market insight is foundational to enterprise strategy, service design, and…
Manager, Legal and Risk Management
SickKids Foundation
Toronto, ON
Full-time
We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering a superior donor experience, investing in our people and…
National Portfolio Manager (Hybrid) (GTA, BC, AB or QC)
Women of the Vine & Spirits
Toronto, Ontario
Full-time
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of…
Manager, Risk and Contract Management
Deloitte
Toronto, ON
Full-time
Our team is dedicated to excellence in risk management within our advisory services. We work closely with engagement teams and leadership to navigate and mitigate risks associated with…
Manager, Mental Health and Counselling Services
Yonge Street Mission
Toronto, Ontario
Full-time
As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health…
Manager, Software Engineering (Service Cloud)
ARC'TERYX
Vancouver, British Columbia
Full-time
As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for…
Manager, Software Engineering (Service Cloud)
Arc'teryx Equipment
North Vancouver, British Columbia
Full-time
As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for…
Senior Program Manager, AI Engineering and Transformation | IFS Copperleaf
IFS
Vancouver, BC
$134,000 to $160,000 CAD / year
Full-time
…customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements,…
Senior Program Manager, AI Engineering and Transformation | IFS Copperleaf
IFS
Vancouver, BC
$134,000 to $160,000 CAD / year
Full-time
…customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements,…
Senior Program Manager, AI Engineering and Transformation | IFS Copperleaf
IFS
Vancouver, BC
Full-time
…customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements,…
Senior Consultant / Manager (Technology Strategy and Transformation)
Deloitte
Ottawa, ON
Full-time
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our…
Project Manager, xʷməθkʷəy̓əm Archaeology Centre
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
$8,087.08 to $12,117.08 CAD / month
Full-time
The xʷməθkʷəy̓əm Archaeology Centre Project Manager reports directly to the Faculty of Arts Director, Research Development and works closely with receiving high-level direction from and…
Project Manager, xʷməθkʷəy̓əm Archaeology Centre
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
The xʷməθkʷəy̓əm Archaeology Centre Project Manager reports directly to the Faculty of Arts Director, Research Development and works closely with receiving high-level direction from and…
Chief Executive Officer
MNP Executive Search & Professional Recruitment
BC · British Columbia, Canada
Full-time
The CEO will work closely with the Board, Gitxsan leadership, subsidiary managers, staff, community members, partners, and external stakeholders to execute strategic priorities, evaluate…
Manager, Enterprise Performance & Strategic Initiatives
Durham Community Health Centre
Oshawa, ON
Full-time
The Manager, Enterprise Performance & Strategic Initiatives plays a strategic and tactical role in advancing a culture of data-driven decision-making and continuous quality improvement at…
Manager, Enterprise Performance & Strategic Initiatives
Durham Community Health Centre
Oshawa, ON
Full-time
The Manager, Enterprise Performance & Strategic Initiatives plays a strategic and tactical role in advancing a culture of data-driven decision-making and continuous quality improvement at…

ARC'TERYX

Manager, Software Engineering (Service Cloud)

Vancouver, BC, Canada

Pay: The salary range for this role is CAD$107,000 - CAD$141,000
Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Lead a high-performing engineering team to enhance Guest Services and After-Sales Support operations within the Salesforce ecosystem. Provide technical direction, mentor engineers, and collaborate with product managers to align development with business objectives.

Requirements

Requires 8+ years of Salesforce development experience in Agile environments and a track record of delivering 5+ large-scale implementations. Must possess deep expertise in Apex, LWC, Data Cloud, and integration patterns across enterprise systems.

Experience

10+ years

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Commerce Cloud
Salesforce Loyalty Cloud
Apex
Lightning Web Components (LWC)
Salesforce Flows
Data Cloud
Agentforce
API Integration
Agile Methodology
DevOps
CI/CD
Technical Leadership
Software Architecture
Stakeholder Management

Benefits

Extended Health Coverage
Dental Coverage
Vision Coverage
Mental Health Support
Fertility Benefits
Gender-affirming Care
Employee Assistance Program (EAP)
RRSP Matching
Annual Incentive Plan
Employee Stock Purchase Program (ESPP)
Paid Time Off
Wellness Time
No Wasted Day Program
Parental Leave Top-up
Professional Development Opportunities
Employee Discounts
Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Service Cloud
Experience Cloud
Commerce Cloud
Loyalty Cloud
Data Cloud
Agentforce
Apex
LWC
Flows
REST
SOAP
GraphQL
Middleware
Event-driven Architecture
Agile
DevOps
CI/CD
Unit Testing
Technical Debt
Software Engineering
Guest Services
After-Sales Support
Enterprise Architecture
Identity Resolution
Segmentation
Prompt Design
Governance
North Vancouver
Canada

Original job description

Your Opportunity at ARC’TERYX:

ARC’TERYX is growing -- in guest experience excellence, in variety and sophistication of business models, and in operational volume and critical workflows. The Technology group is a key part of supporting and accelerating ARC’TERYX growth!

As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for After-Sales Support operations. You will provide technical and strategic direction for the development of key features within our Salesforce suite of applications, balancing both programmatic and declarative approaches. In this role, you will mentor engineers, foster a culture of quality and accountability, and ensure alignment with broader business objectives. You’ll also oversee issue resolution, maintain high standards for unit test coverage, and collaborate closely with product managers to report progress and inform roadmap planning.

This role is based out of ARC’TERYX headquarters in North Vancouver, BC. We are open to a hybrid or remote work. Remote candidates must be committed to Pacific time zone hours. Please note that candidates must be eligible to work in Canada.

Meet Your Future Team:

The Guest Services Technology team develops and supports the tools used by our Guest Services and After-Sales teams to deliver seamless and engaging experiences for guests interacting with our brand. Working within cross-functional Agile squads, the team designs and deploys new features that enhance the performance of our Guest Service and Brand Representatives ensuring smooth and consistent support for our guests.

\nIf you were in the Manager, Software Engineering role now, here are some of the core activities you will be doing:

Mentoring and inspiring a team of engineers to deliver high-quality solutions while fostering a collaborative and growth-oriented environment
Developing and executing strategies to enhance the Guest Services experience and optimize After-Sales Support operations
Leading the design, development, and deployment of new features within our Salesforce suite ( Service Cloud, Experience Cloud, Commerce Cloud, Loyalty Cloud ) utilizing both declarative and programmatic approaches
Identifying and addressing technical debt by collaborating with Product Managers and Product Owners to prioritize and resolve in a timely manner
Working closely with Product Managers and business stakeholders to define clear success metrics and ensure the team delivers impactful outcomes that benefit both customers and the business
Contributing to a culture of continuous improvement by sharing learnings and technical insights with other engineering managers, enhancing the performance of all teams collectively
Overseeing unit test coverage and establish continuous improvement processes to maintain the reliability and scalability of the Salesforce solutions, while guiding the team in adopting DevOps and CI/CD best practices
Working with your team to craft a technical vision that aligns with the overall business strategy, driving innovation and future product development
Aligning with ARC'TERYX leadership practices and culture in your daily work.

Are you our next Manager, Software Engineering?

You bring 8+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments with a proven track record in guiding teams to successfully deliver high-quality solutions
You bring proven expertise from architecting and delivering 5+ medium to large-scale Salesforce implementations, owning the solution end-to-end and ensuring successful outcomes throughout the project lifecycle
You possess strong knowledge of integration patterns across API’s (REST, SOAP, GraphQL), middleware, event-driven architecture and Salesforce-native APIs across enterprise systems
You bring strong hands-on Salesforce engineering knowledge across Apex, LWC, Flows and platform automation
You bring experience working with Data Cloud, including customer profile unification, identity resolution, segmentation, activation, and integration across Salesforce clouds (Service, Experience, Loyalty, Commerce)
You possess familiarity with Agentforce, including AI-assisted service experiences, agent actions, grounding, prompt design, data access and governance considerations
You possess experience leveraging Data Cloud as a foundation for AI and Agentforce use cases, ensuring agents can access the right customer, transaction, loyalty, service, and engagement data in a governed and secure way
You possess the ability to partner with Enterprise Architecture and translate higher-level solution direction into practical, executable engineering designs
You are excited to share learnings, insights, and best practices with other engineering managers to foster a culture of collective improvement and driving operational excellence
You proactively identify bottlenecks within the team’s processes and implement improvements to enhance efficiency
You possess a deep knowledge of the limitations and capabilities of the Salesforce platform, enabling you to make informed, strategic decisions about the suitability of solutions for various business challenges
You have great communication, problem solving, and documentation skills
You thrive in guiding the team through ambiguity and change maintaining focus on iterative progress and clear objectives
Your passion for your work is paralleled by your passion for getting outside and living it

Compensation:

The salary range for this role is CAD$107,000 - CAD$141,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

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