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ARC'TERYX

Retail Training and Communications Coordinator (Bilingual), Operational Solutions

North Vancouver, BC, Canada

Pay: The salary range for this role is: CAD$82,000 - CAD$108,000
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

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Original job description

Your Opportunity at ARC’TERYX:

As the Retail Training and Communications Coordinator on the Operational Solutions team, you will support the delivery of NAM Retail Training and Communications across our store network. This is a coordination-heavy role at the centre of two connected disciplines – training and communications – working closely with the managers and program managers on Retail Training and Communications – NAM to keep programs organized, on schedule, and effectively delivered to stores.

This role requires exceptional organization, strong written and verbal communication skills, and the ability to manage multiple training and communication projects at once in a fast-paced retail environment.

The ideal candidate is passionate about retail training and communications, enjoys the logistics of bringing programs and learning events to life, and thrives on keeping complex, multi-stakeholder projects moving forward.

The ideal candidate is passionate about retail training and communications, enjoys solving problems, and thrives in supporting teams through clear processes and effective coordination.

Meet Your Future Team:

The Operational Solutions team designs the ideal conditions for stores to get everything done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ. Based at HQ, Operational Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement programs to stores, develop store operating frameworks and define recurring processes.\nIf you were the Retail Training and Communications Coordinator, Operational Solutions now, here are some of the core activities you would be doing:

Partnering with Training & Communications Program Managers to gather information, track action items, and ensure alignment on projects and programs, both initiative and cyclical
Supporting the coordination and delivery of NAM Retail Training initiatives, including core and cyclical training programs
Coordinating NAM Retail Communications, ensuring stores receive clear, accurate, and timely information
Supporting the planning and logistics of training and learning events, including timelines, milestones, and on-the-ground coordination
Maintaining accurate data set for the NAM Retail Training & Communications team’s day-to-day programs and initiatives
Partnering with the Senior Manager, Retail Training and Communications – NAM and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects

Here are some of the things you could be working on in the future:

Supporting the development and improvement of processes to keep pace with a high growth organization
Supporting the rollout of new retail programs, systems, and operating procedures
Identifying opportunities to streamline processes and reduce operational complexity for stores
Partnering on initiatives supporting business growth, and evolving retail operating models
Contributing to continuous improvement projects that improve the store experience and operational effectiveness

Are you the next Retail Training and Communications Coordinator, Operational Solutions?

You are fluent in English and French (spoken and written)
You have a degree or post-secondary education in business, communications, education, or a related field, or equivalent experience
You have 2+ years of experience in coordination, communications, or project coordination
You have 2+ years of experience working in a retail environment
You are exceptionally organized, with an eye for detail and accuracy
You are open and approachable, with a customer-service focused mentality
You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization
You can multi-task, meet deadlines, and manage priorities while working in a fast-paced environment
You have strong project coordination skills and are comfortable tracking timelines, tasks, and deliverables
Experience planning or supporting learning events – including the logistics, lead-up, and milestones involved – is a strong asset
Experience working within a communications or training function is a strong asset
You are proficient in tools like Excel, AI tools, PowerPoint, Word, and Smartsheet; experience with Zipline or similar employee communication platforms is a strong asset
You remain highly flexible and adaptable when faced with ambiguity
Your passion for your work is paralleled by your passion for getting outside and living

Compensation:

The salary range for this role is: CAD$82,000 - CAD$108,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.

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More about this job

Responsibilities

The coordinator will support the delivery of retail training and communications across the store network by managing project timelines and logistics. They will act as a liaison between retail stores and cross-functional partners at headquarters to ensure clear, accurate, and timely information flow.

Requirements

Candidates must have at least 2 years of experience in coordination, communications, or retail, along with fluency in English and French. A degree in business, communications, education, or equivalent experience is required, alongside proficiency in office software and project management tools.

Skills

Retail training
Communications
Project coordination
Logistics
Data management
Stakeholder management
Excel
PowerPoint
Word
Smartsheet
Zipline
Bilingualism
Process improvement
Customer service
Time management
Relationship building

Benefits

Extended health coverage
Dental coverage
Vision coverage
Mental health support
Fertility benefits
Gender-affirming care
Employee Assistance Program
RRSP matching
Annual Incentive Plan
Employee Stock Purchase program
Paid time off
Wellness time
No Wasted Day program
Parental leave top-up
Professional development
Arc'teryx Academies
Employee discounts
Pro Deals

Visa sponsorship

Not detected in the job text

Keywords

Retail
Training
Communications
Operational Solutions
Project Coordination
Logistics
Bilingual
Excel
PowerPoint
Smartsheet
Zipline
Process Improvement
Stakeholder Management
Retail Operations
Continuous Improvement
NAM Retail
Corporate
Hybrid
Employee Engagement
Learning Events
Data Management
Business Growth
Operating Frameworks
Cross-functional Collaboration

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