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Mortgage Administrator
Capital West Mortgage Inc.
Vancouver, BC
Full-time
Capital West's Lending division manages Pacifica Mortgage Investment Corporation ("Pacifica"), a mortgage investment corporation that lends to borrowers across Western Canada who don't fit…
Mortgage Documentation Administrator
Canada ICI Capital Corporation
St. Albert, AB
Full-time
The Mortgage Documentation Administrator role is full time in-person based out of our St. Albert office.
Mortgage Funding Administrator
Canada ICI Capital Corporation
St. Albert, AB
Full-time
Located in-person in St. Albert, Alberta and reporting to the Manager, Mortgage Funding, the Mortgage Funding Administrator will work with an extensive portfolio of commercial, multi-family…
Administrator, Commercial Mortgage Operations
nesto
Vancouver, BC
Full-time
As a Commercial Mortgage Operations Administrator, you will play a pivotal role in managing the full life cycle of a mortgage portfolio. Your responsibilities encompass overseeing…
Administrator, Commercial Mortgage Operations
nesto
Vancouver, BC
Full-time
As a Commercial Mortgage Operations Administrator, you will play a pivotal role in managing the full life cycle of a mortgage portfolio. Your responsibilities encompass overseeing…
Administrator, Commercial Mortgage Operations
nesto
Montreal, QC
Full-time
As a Commercial Mortgage Operations Administrator, you will play a pivotal role in managing the full life cycle of a mortgage portfolio. Your responsibilities encompass overseeing…
Administrator, Commercial Mortgage Operations
nesto
Montreal, QC
Full-time
As a Commercial Mortgage Operations Administrator, you will play a pivotal role in managing the full life cycle of a mortgage portfolio. Your responsibilities encompass overseeing…
Mortgage Funding Administrator
MCAP
Vancouver, BC · Greater Vancouver, BC
50,000 to 53,000 CAD / year
Full-time
…MCAP while funding various types of single-family residential mortgages, including bridge financing. The Mortgage Funding Administrator/Closing Coordinator will be required to ensure data…
Store Administrator - Part Time
True North Mortgage
Calgary, AB
Part-time
We recognize hard work, dedication and prefer to promote from within. True North Mortgage is experiencing record growth and we are looking for a Part Time Store Administrator, weekday…
Manager, Mortgage Administration
BC Housing
Burnaby, British Columbia
Full-time
Reporting to the Director, Lending Services, the Manager, Mortgage Administration, is responsible for overseeing the mortgage administration services function for BC Housing’s mortgage…
Commercial Mortgage Administrator/Administrateur(trice) de prêts hypothécaires commerciaux
Leyad
Montreal, QC
Full-time
The Bilingual Commercial Mortgage Administrator supports the administration and management of the company’s commercial mortgage portfolio. This role is responsible for coordinating mortgage…
Administrator II - Bilingual, Documentation
First National Financial LP
Toronto, ON · East York, ON
Full-time
The Bilingual Documentation Administrator is responsible for initiating and completing the renewal and mortgage discharge processes for First National and 3rd Party Servicers.
Lending Administrator - 12 Month Term
Assiniboine Credit Union
Brandon, MB · Winnipeg, MB
Full-time
Reporting to the Assistant Manager, Lending Administration the Lending Administrator (“Administrator”) works as part of a team responsible for providing loan administration support to the…
Corporate Loans Administrator (Steinbach Branch)
Steinbach Credit Union
Steinbach, MB
Full-time
We currently have an opportunity for a Corporate Loans Administrator to join our Steinbach team. As a Corporate Loans Administrator, you will assist the Corporate Lending department with…
Customer Administrator
ARCC CONSULTING LIMITED
Surrey, BC
Full-time
The Role: As a Customer Administrator, you will be tasked with delivering an exceptional experience for every customer through the administration of mortgage and savings products. This role…
Senior Product Manager, Salesforce and Digital platforms
Nesto Group(e)
Canada
Building Canada's Mortgage Ecosystem of the Future.
Administrator, Funding (6 -Month Contract)
FCT
Oakville, ON
Full-time
As a Funding Administrator, you will be accountable to validate all funding deal requirements for multiple FCT lender programs. This consists of reviewing all lender payout documents,…
Administrator, Shared Services
Fairstone Bank
Toronto, ON
Full-time
…With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we…
Administrator, Shared Services
Fairstone Bank
Toronto, ON
Full-time
…With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we…
Deposit Administrator- Servicing (Fixed-Term Contract)
Fairstone Bank
Toronto, ON
Full-time
…With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we…
Commercial Funding Administrator
Peoples Group
Toronto, ON
Full-time
Manage closing processes for complex multi-family mortgage transactions, including fundings, renewals, assumptions, takeout conversions, and construction advances. Ensure data integrity,…
Senior Administrator, Commercial Mortgages
Co-operators Assurance et services financiers
Regina, SK
Full-time
The Commercial Mortgages Sector: A Unique Asset Class
Administrator, Commercial Mortgages
Co-operators Assurance et services financiers
Regina, SK
Full-time
The Commercial Mortgages Sector: A Unique Asset Class
Administrator, Commercial Mortgages
Co-operators
Regina, SK
Full-time
The Commercial Mortgages Sector: A Unique Asset Class
Senior Administrator, Commercial Mortgages
Co-operators
Regina, SK
Full-time
The Commercial Mortgages Sector: A Unique Asset Class

ARCC CONSULTING LIMITED

Customer Administrator

Surrey, BC, Canada

Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

As a Customer Administrator, you will manage all aspects of mortgage and savings product administration while ensuring exceptional customer service. The role involves resolving customer queries and handling complex cases with care and professionalism.

Requirements

Candidates should have a background in customer service or administration, preferably in Financial Services, Banking, or Insurance. Recent graduates with some customer service experience are also considered.

Experience

0 to 2 years

Education

bachelor degree

Working hours

40 hours per week

Job type

Full-time

Work arrangement

Hybrid

Days in the office

Skills

Customer Service
Administration
Financial Services
Banking
Insurance
MS Office
Attention to Detail

Benefits

Bonus
Pension
Benefits Package

Pay amount

£29,000

Pay currency

GBP

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administration
Financial Services
Banking
Insurance
Mortgage
Savings
MS Office
Attention to Detail
Customer Liaison
Complex Cases
Reporting
Training
Coaching
Professionalism
Compassion

Original job description

This company has a reputation for developing staff & keeping people happy & motivated. Great chance for those with customer service / admin experience, possibly recent graduates to work with an expanding business

Job Title/Location: Customer Administrator, Epsom/WFH

Salary: To £29,000 + bonus + pension + benefits package

Office/WFH: Working week is 3 days office, 2 days WFH. Training period 100% office based

Requirements: Either a customer service background or administration experience, ideally within Financial Services, Banking or Insurance. Recent graduates also considered.

Role Snapshot: Dealing with all areas of administration relating to mortgages & savings products whilst also liaising with customers regarding queries or chasing for information. Role is approx. 80% admin and 20% customer liaison.

The Company/Team: Our client is a highly regarded Financial Services company who base their customer services model on just that, 1st rate service as opposed to the hard sell. This role is set within a team of 13, the role being open purely due to an internal mover – another example of people developing within the business.

The Role: As a Customer Administrator, you will be tasked with delivering an exceptional experience for every customer through the administration of mortgage and savings products. This role plays a vital part in ensuring that every customer outcome reflects our clients’ values, these are based on respect, doing the right thing by customers whilst continuing to learn. The main elements of the role include:

Act as a trusted & empathetic point of contact for customers, ensuring every query & complex case is resolved efficiently, accurately & with care.

Manage all aspects of complex mortgage administration inc. Buy to Let, Transfer of Equity, Interest Only mortgages & mortgage arrears cases.

Handle sensitive cases such as deceased customer accounts, Powers of Attorney, and 3rd party authorities with compassion, professionalism & respect.

Manage centrally controlled reporting, ensuring accuracy, efficiency & effective results communication.

Assist in testing new products, system changes & processes.

Eventual involvement in coaching & training other team members.

Represent the team in meetings and working groups.

Skills / Experience Required: For this Customer Administrator role our client will consider people with customer service experience, ideally previous administration experience within Financial Services, Banking or Insurance. Our client will also consider recent Graduates with some level of customer service experience. Good MS Office skills are needed, as is an eye for detail and the ability to work accurately within a fast-paced environment.

Additional Information: The Customer Administrator role is a great opportunity for progression. Salary is to £29,000 along with an annual bonus, good company benefits inc. pension & professional study sponsorship.

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