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Added 16 mins ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Pasadena, NL
- Full-time
Where required tests, measures, and verifies electrical component operations, including energized components and electrical fields; conducts building transfer tests to confirm correct…
Added 16 mins ago
NI
Customer Service Representative
NRI Industrial Sales
Mississauga, ON
- Full-time
Representative to join our Customer Service team. The successful candidate will support
Added 17 mins ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
Collaborate with Sales, Operations, Supply Chain, Quality, Finance, and Logistics to support business objectives and improve service performance.
Added 1 hour ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 1 hour ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 1 hour ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
…trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business…
Added 1 hour ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business…
Added 1 hour ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Full-time
…trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business…
Added 1 hour ago
CF
Inside Sales and Service Representative
Calgary Fasteners Tool
Nanaimo, BC
- Up to $21.54 CAD / hour
…fasteners, safety supplies, and other essential products to support business operations. At ONO Work & Safety, we believe in the importance of building relationships with our customers and…
Added 4 hours ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
Lead corporate functions partnership (Legal, P&C, Procurement, HSE, Business Operations, Communications, Market Access & Pricing etc) as the primary finance interface, ensuring alignment of…
Added 5 hours ago
L
Financial Service Representative - LendDirect Office 1561
LendDirect
Halifax, NS
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 5 hours ago
RF
Customer Success Specialist
Radius Fire Protection
Richmond, BC
- Full-time
Support collaboration across sales, operations, and marketing.
Added 5 hours ago
G
Account Manager, Major Accounts
GoodWork.ca
Vancouver, BC
- Full-time
Our four core values of innovation, integrity, community, and environment drive our daily operations and long-term strategic goals.
Added 5 hours ago
4E
Privacy Compliance Specialist
407 ETR
Woodbridge, ON
- Full-time
Internal and external records management, retention, and destruction support
Added 6 hours ago
CE
Program & Team Leader – Power Systems (HV/MV) Utility Engineering (with Renewable integration)
Colm Engineering Ltd
Vaughan, ON
- Full-time
Build professional relationships to support repeat business and program expansion across North American markets.
Added 6 hours ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
…to expand our team with a dynamic, growth-mindset Investment…
Added 7 hours ago
P&
Internship - Winter 2027 - Compressor Drafting Intern
Pratt & Whitney
Mississauga, ON
- Full-time
…boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services,…
Added 7 hours ago
GP
Représentant(e) des ventes et du développement des affaires
Global Payments Inc.
Vancouver, BC
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a Business Development Representative to join our ever-evolving SMB Sales team and help shape the future of global…
Added 8 hours ago
P
Inbound Business Development Representative (SDR)
PheedLoop
Toronto, ON
- Full-time
As an Inbound Sales Development Representative at PheedLoop, you’ll play a key role in driving our growth. Working in a high-paced, dynamic environment, you’ll take ownership of our sales…
Added 9 hours ago
M
Senior Field Supervision Manager
Manulife
Burlington, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Support the roll-out of policy changes and new supervisory or business tools and communication.
Added 9 hours ago
UO
Urban Outfitters Assistant Manager
Urban Outfitters
Richmond, BC
- $24 CAD / hour
- Full-time
An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts…
Added 9 hours ago
SD
Customer Service Representative/Dispatch
SRS Distribution Inc.
Owen Sound, ON
- Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 9 hours ago
IF
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
· Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 9 hours ago
PH
Organ Donation Specialist, Transplant Coordination - BC Transplant
Provincial Health Services Authority
Vancouver, BC
- Part-time
Reporting to the Clinical Operations Manager, Organ Donation, the Organ Donation Specialist functions as an integral part of the Organ Donation and Hospital Development (ODHD) Team, and as…
Added 10 hours ago
PH
Pathology Records Clerk, Site Lab Admin - Provincial Laboratory Medicine Services (PLMS)
Provincial Health Services Authority
Vancouver, BC
- Full-time

ArcelorMittal Produits longs Canada

Customer Service Representative

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the perfect fit for you!

What you'll gain by joining our team :

A salary among the most competitive in the heavy industry sector;
Bonus program;
Comprehensive insurance program fully paid by the employer, including medical, dental, disability and life insurance;
Training and development program;
Pension plan with employer contributions;
Employee Assistance Program (EAP);
And much more!

Quality steel starts with you.

Responsabilities :

Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.

Enter and validate customer orders, including feasibility, availability, allocations, the need for a product study, creation of SAP material codes, and price validation and accuracy; prepare price approval requests for special agreements;
Respond to customer calls and emails and communicate with customers regarding delays or issues related to their orders;
Provide customers with order status updates;
Monitor shipments and ensure delivery timelines are met;
Participate in internal and external sales-related audits;
Collaborate with various departments on transformation and optimization projects;
Monitor production;
Establish shipping priorities as required and follow up with the plants;
Collaborate with the Credit Department to validate the feasibility of shipments;
Receive, analyze and follow up on customer complaints related to logistics, transportation and sales, involving the appropriate departments through to resolution;
Coordinate customer complaints with the Quality team, including arranging the return of defective material;
Manage customer requirements based on forecasts, inventory levels and minimum required quantities;
Contribute to achieving the business unit’s commercial objectives and identify opportunities for improvement;
Support compliance with ISO 9001:2015 and IATF 16949:2016 quality standards.

Requirements :

Bachelor’s degree in Business Administration or another relevant field, combined with experience in administration or customer service;
Strong customer service orientation;
Experience in a manufacturing environment is considered an asset;
French language skills are considered an asset.
Strong analytical skills and ability to work effectively with large volumes of data;
Ability to manage multiple priorities and organize work efficiently;
Excellent interpersonal skills and the ability to build trusting relationships with internal and external partners;
Proficiency with computer applications, including Microsoft Office (Word, Excel, PowerPoint) and SAP;
Demonstrate a strong commitment to health and safety by promoting safe work practices and incorporating ArcelorMittal’s 10 Golden Rules into daily activities.

At ArcelorMittal, we welcome and encourage applications from Indigenous Peoples, women, members of the LGBTQ2S+ community, older workers, persons with disabilities, and individuals from diverse backgrounds. We are committed to creating an inclusive workplace where everyone is free to be themselves. We want all perspectives and cultures, in all their diversity, to be welcomed, recognized as essential to the way we operate, and respected by every employee. We treat all our employees fairly and with dignity.

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry and validation through shipment, delivery updates, and issue resolution, coordinating with customers and internal teams. Monitor production and shipping priorities, handle customer complaints, support audits and improvement projects, and help meet commercial objectives and quality standards.

Requirements

A bachelor’s degree in Business Administration or a relevant field, combined with experience in administration or customer service, is required. Candidates should have strong customer service, analytical, organizational, and interpersonal skills, proficiency with Microsoft Office and SAP, and a commitment to workplace safety; manufacturing experience and French language skills are assets.

Skills

Customer Service
Order Management
Order Entry And Validation
Customer Communication
Shipment Monitoring
Production Monitoring
Complaint Resolution
Data Analysis
Prioritization And Organization
Interpersonal Communication
Microsoft Office
Excel
SAP
Sales Support
Quality Standards Compliance
Health And Safety

Benefits

Bonus Program
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Training And Development Program
Pension Plan With Employer Contributions
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Validation
Feasibility Assessment
Product Availability
Product Allocation
Product Studies
SAP Material Codes
Price Validation
Special Pricing Agreements
Shipment Monitoring
Production Monitoring
Shipping Priorities
Customer Complaints
Logistics
Transportation
Sales
Forecasts
Inventory Management
Microsoft Office
Word
Excel
PowerPoint
SAP
ISO 9001:2015
IATF 16949:2016
Manufacturing
Health And Safety
ArcelorMittal 10 Golden Rules

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