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Added 12 mins ago
SC
shift supervisor - Store# 82564, 350 BAY STREET
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 26 mins ago
M
general store manager
MAXI
Sainte-Adèle, QC
- Full-time
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Added 26 mins ago
NB
Banking Advisor
National Bank of Canada
Blainville, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 26 mins ago
NB
Senior Analytics Business Partner
National Bank of Canada
Montreal, QC
- Full-time
you will report to the Senior Manager – Analytics. Our team stands out for its
Added 26 mins ago
NB
Banking Advisor
National Bank of Canada
Kelowna, BC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 26 mins ago
BH
Personal Support Worker
Bariza Health
Toronto, ON
- Full-time
Added 27 mins ago
A
Assistant Marketing Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Reporting to the Senior Director, Marketing and Product Portfolio, the Assistant Marketing Manager supports the strategic development of the Cheese & Butter category. The Assistant…
Added 27 mins ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…this position, reporting to the Transportation Business Group Manager Eastern Canada, your direct reports will include the Section Managers within the Department and possibly additional…
Added 27 mins ago
BL
Landscape Construction Foreman
Beyond Landscaping
North Vancouver, BC
- Full-time
A real, structured path to Construction Manager for foremen who want to manage people and projects, not just sites.
Added 41 mins ago
BP
Front of House Supervisor
Boston Pizza
Airdrie, AB
- Full-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 41 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Keele, North York, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 41 mins ago
CC
Delivery Driver/Shift Leader
Canna Cabana
Okotoks, AB
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 56 mins ago
GD
GARAGE - Co-Manager - Pacific Centre
Groupe Dynamite
Vancouver, BC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 56 mins ago
GD
GARAGE - Store Manager - Park Royal Shopping Center
Groupe Dynamite
BC · West Vancouver, BC
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 56 mins ago
BV
GENERAL LABORATORY TECHNICIAN - WET LABORATORY (GRAVEYARD SHIFT)
Bureau Veritas | Marine & Offshore
Vancouver, BC
- Full-time
Reports to: Laboratory Manager - Minerals Canada
Added 56 mins ago
TH
Manager, restaurant
Tim Hortons Québec
Oromocto, NB
- Full-time
Provides awareness training to employees to create a welcoming work environment for youth
Added 56 mins ago
EI
Spécialiste principal de la qualité
Emplo Inc.
Gatineau, QC
- Full-time
Reports to: Senior Manager, Risk and Compliance
Added 56 mins ago
EI
Agent · e de ventes - Gatineau
Emplo Inc.
Gatineau, QC
- Part-time
Rapid development of your skills thanks to complete and paid training.
Added 57 mins ago
Lead Alterations Specialist
David's Bridal
Woodbridge, ON
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 57 mins ago
Automotive Service Technician - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Added 57 mins ago
Assistant Resident Manager 2-Person Team (Vancouver)
Realstar
Vancouver, BC
We are currently seeking a 2-person Assistant Resident Manager Team to live and work at one of our properties located in Vancouver. This position would require you to live on-site and work…
Added 57 mins ago
Leasing Administrative Assistant
Realstar
Pointe-Claire, QC
Recommend leasing rates and in-suite turnover work to the Area Manager
Added 57 mins ago
Assistant Resident Manager Team
Realstar
Ottawa, ON
We are currently seeking an Assistant Resident Manager 2-person team to live and work at one of our properties in Cornwall, ON. This position would require you to live on-site, share an…
Added 57 mins ago
Assistant Resident Manager Team (Kelowna)
Realstar
Kelowna, BC
Realstar is currently seeking an Assistant Resident Manager 2-Person Team. These roles come with the opportunity to live on-site, with a schedule that includes four weekdays, every other…
Added 57 mins ago
Assistant Resident Manager Team (Nanaimo)
Realstar
Nanaimo, BC
Realstar is currently seeking an Assistant Resident Manager 2-Person Team. These roles come with the opportunity to live on-site, with a schedule that includes four weekdays, every other…

ArcelorMittal Produits longs Canada

Customer Service Representative

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the perfect fit for you!

What you'll gain by joining our team :

A salary among the most competitive in the heavy industry sector;
Bonus program;
Comprehensive insurance program fully paid by the employer, including medical, dental, disability and life insurance;
Training and development program;
Pension plan with employer contributions;
Employee Assistance Program (EAP);
And much more!

Quality steel starts with you.

Responsabilities :

Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.

Enter and validate customer orders, including feasibility, availability, allocations, the need for a product study, creation of SAP material codes, and price validation and accuracy; prepare price approval requests for special agreements;
Respond to customer calls and emails and communicate with customers regarding delays or issues related to their orders;
Provide customers with order status updates;
Monitor shipments and ensure delivery timelines are met;
Participate in internal and external sales-related audits;
Collaborate with various departments on transformation and optimization projects;
Monitor production;
Establish shipping priorities as required and follow up with the plants;
Collaborate with the Credit Department to validate the feasibility of shipments;
Receive, analyze and follow up on customer complaints related to logistics, transportation and sales, involving the appropriate departments through to resolution;
Coordinate customer complaints with the Quality team, including arranging the return of defective material;
Manage customer requirements based on forecasts, inventory levels and minimum required quantities;
Contribute to achieving the business unit’s commercial objectives and identify opportunities for improvement;
Support compliance with ISO 9001:2015 and IATF 16949:2016 quality standards.

Requirements :

Bachelor’s degree in Business Administration or another relevant field, combined with experience in administration or customer service;
Strong customer service orientation;
Experience in a manufacturing environment is considered an asset;
French language skills are considered an asset.
Strong analytical skills and ability to work effectively with large volumes of data;
Ability to manage multiple priorities and organize work efficiently;
Excellent interpersonal skills and the ability to build trusting relationships with internal and external partners;
Proficiency with computer applications, including Microsoft Office (Word, Excel, PowerPoint) and SAP;
Demonstrate a strong commitment to health and safety by promoting safe work practices and incorporating ArcelorMittal’s 10 Golden Rules into daily activities.

At ArcelorMittal, we welcome and encourage applications from Indigenous Peoples, women, members of the LGBTQ2S+ community, older workers, persons with disabilities, and individuals from diverse backgrounds. We are committed to creating an inclusive workplace where everyone is free to be themselves. We want all perspectives and cultures, in all their diversity, to be welcomed, recognized as essential to the way we operate, and respected by every employee. We treat all our employees fairly and with dignity.

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry and validation through shipment, delivery updates, and issue resolution, coordinating with customers and internal teams. Monitor production and shipping priorities, handle customer complaints, support audits and improvement projects, and help meet commercial objectives and quality standards.

Requirements

A bachelor’s degree in Business Administration or a relevant field, combined with experience in administration or customer service, is required. Candidates should have strong customer service, analytical, organizational, and interpersonal skills, proficiency with Microsoft Office and SAP, and a commitment to workplace safety; manufacturing experience and French language skills are assets.

Skills

Customer Service
Order Management
Order Entry And Validation
Customer Communication
Shipment Monitoring
Production Monitoring
Complaint Resolution
Data Analysis
Prioritization And Organization
Interpersonal Communication
Microsoft Office
Excel
SAP
Sales Support
Quality Standards Compliance
Health And Safety

Benefits

Bonus Program
Medical Insurance
Dental Insurance
Disability Insurance
Life Insurance
Training And Development Program
Pension Plan With Employer Contributions
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Validation
Feasibility Assessment
Product Availability
Product Allocation
Product Studies
SAP Material Codes
Price Validation
Special Pricing Agreements
Shipment Monitoring
Production Monitoring
Shipping Priorities
Customer Complaints
Logistics
Transportation
Sales
Forecasts
Inventory Management
Microsoft Office
Word
Excel
PowerPoint
SAP
ISO 9001:2015
IATF 16949:2016
Manufacturing
Health And Safety
ArcelorMittal 10 Golden Rules

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