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Added 11 mins ago
NG
Warehouse Operator
Normet Group
Quebec, QC
- Full-time
Prioritize daily workloads independently and communicate operational challenges, inventory concerns, or support requirements to management.
Added 11 mins ago
S
Roads and Grounds Operative- Seasonal- Goose Bay II- Seasonal
Serco
Happy Valley-Goose Bay, NL
- Temporary
Required to keep accurate logs for pickup and delivery of passengers and cargo.
Added 11 mins ago
OS
Governance & Policy Administrative Co-ordinator
Ontario Stone, Sand & Gravel Association (OSSGA)
Mississauga, ON
- Full-time
Policy Files, Records & Information Management (30%)
Added 11 mins ago
IC
QE Lead
Infotek Consulting Inc.
Toronto, ON
- $60 to $69 CAD / hour
- Contract
Understanding of software testing methodologies, defect management, and Agile delivery.
Added 11 mins ago
AC
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Air Canada Vacations
Montreal, QC
- Full-time
…in the functional design, business alignment, and successful delivery of these platforms. This role will work closely with business stakeholders, IT teams, and external system integrators…
Added 11 mins ago
IT
Project Coordinator
InTandem Talent
AB · Alberta, Canada
- Full-time
Support purchasing and procurement, and coordinate the timely delivery of materials by vendors.
Added 11 mins ago
IG
Release Manager
Insight Global
Toronto, ON
- $70 to $84 CAD / hour
- Contract
5+ years of experience in Release Management, Change Management, Project Delivery, DevOps, or IT Operations.
Added 11 mins ago
IC
Scrum Master
Infotek Consulting Inc.
Toronto, ON
- $73 to $83 CAD / hour
- Contract
5–7 years of experience in IT project management, Scrum Master, or technology delivery roles.
Added 11 mins ago
ON
Operating Practices Officer
Ontario Northland
Cochrane, ON
- Full-time
The Operating Practices Officer is responsible for the design, delivery, administration, and continuous improvement of Canadian Rail Operating Rules (CROR), Transportation of Dangerous…
Added 11 mins ago
V
Lead Guidewire ClaimCenter
ValueMomentum
ON · Ontario, Canada
- Contract
…Webservices, Experience in implementing multiple LOBs, Forms Management, Administration, Account Management, Contacts and so…
Added 11 mins ago
AI
Business Analyst
Aptino, Inc.
Quebec, QC
- Contract
…document requirements, analyze business processes, and support the delivery of business and technology…
Added 11 mins ago
DG
Principal, Corporate Restructuring
Doane Grant Thornton LLP
Toronto, ON
- Full-time
…and expertise from practitioners across Canada. Your hands-on management approach and strong leadership skills will foster a dynamic and motivating team environment, empowering others to…
Added 11 mins ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Regina, SK
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 11 mins ago
D
HR Manager
DWF
Quebec, QC
- Full-time
…people priorities. This position will support effective people management, organizational design, employee engagement and business change initiatives, while ensuring HR activities remain…
Added 11 mins ago
S
Content Designer (CMS & Content Platform)
Swoon
Toronto, ON
- Contract
…role sits on the team that owns the bank’s enterprise content management system, the platform behind its digital channels. This is a backfill for an internal promotion, so you’d be stepping…
Added 11 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
ON · Kenora, ON
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 11 mins ago
EC
Business Analyst
Experis Canada
Montreal, QC
- Contract
Support project governance and project delivery activities.
Added 11 mins ago
TO
Camp Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Extensive experience working with children, youth and/or adults in recreational delivery settings including persons with special needs, and implementing behaviour management strategies.
Added 11 mins ago
CP
Shareholder Intelligence Analyst
Carson Proxy Advisors
Toronto, ON
- Contract
TORONTO, ONTARIO | PROGRESSION TO INDEPENDENT ACCOUNT MANAGEMENT
Added 11 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Cornwall, ON
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 11 mins ago
CT
Data Engineer
Celebal Technologies
Ottawa, ON
- Contract
Ability to lead technical delivery while remaining hands-on.
Added 11 mins ago
AW
Customer Service Representative
Arrow Workforce Solutions
Brampton, ON
- Full-time
Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
Added 12 mins ago
FC
Casual Courier-8
FedEx Canada
Toronto, ON · Scarborough, ON
- Part-time
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide…
Added 12 mins ago
HP
Project Manager
HR Project Partners Inc.
Sudbury, ON
- $130,000 to $160,000 CAD / year
- Full-time
The Project Manager assumes full ownership and accountability for all aspects of project delivery from project award through final completion, including safety, scope, schedule, budget,…
Added 12 mins ago
FC
P&D Operations Manager
FedEx Canada
Toronto, ON · Scarborough, ON
- Full-time
To supervise, coordinate and control Pick-Up and Delivery Operations within the service area of the station to achieve maximum service objectives. To supervise, coordinate and control…

ArcelorMittal Produits longs Canada

Customer Service Representative

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the perfect fit for you!

What you'll gain by joining our team :

A salary among the most competitive in the heavy industry sector;
Bonus program;
Comprehensive insurance program fully paid by the employer, including medical, dental, disability and life insurance;
Training and development program;
Pension plan with employer contributions;
Employee Assistance Program (EAP);
And much more!

Quality steel starts with you.

Responsabilities :

Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.

Enter and validate customer orders, including feasibility, availability, allocations, the need for a product study, creation of SAP material codes, and price validation and accuracy; prepare price approval requests for special agreements;
Respond to customer calls and emails and communicate with customers regarding delays or issues related to their orders;
Provide customers with order status updates;
Monitor shipments and ensure delivery timelines are met;
Participate in internal and external sales-related audits;
Collaborate with various departments on transformation and optimization projects;
Monitor production;
Establish shipping priorities as required and follow up with the plants;
Collaborate with the Credit Department to validate the feasibility of shipments;
Receive, analyze and follow up on customer complaints related to logistics, transportation and sales, involving the appropriate departments through to resolution;
Coordinate customer complaints with the Quality team, including arranging the return of defective material;
Manage customer requirements based on forecasts, inventory levels and minimum required quantities;
Contribute to achieving the business unit’s commercial objectives and identify opportunities for improvement;
Support compliance with ISO 9001:2015 and IATF 16949:2016 quality standards.

Requirements :

Bachelor’s degree in Business Administration or another relevant field, combined with experience in administration or customer service;
Strong customer service orientation;
Experience in a manufacturing environment is considered an asset;
French language skills are considered an asset.
Strong analytical skills and ability to work effectively with large volumes of data;
Ability to manage multiple priorities and organize work efficiently;
Excellent interpersonal skills and the ability to build trusting relationships with internal and external partners;
Proficiency with computer applications, including Microsoft Office (Word, Excel, PowerPoint) and SAP;
Demonstrate a strong commitment to health and safety by promoting safe work practices and incorporating ArcelorMittal’s 10 Golden Rules into daily activities.

At ArcelorMittal, we welcome and encourage applications from Indigenous Peoples, women, members of the LGBTQ2S+ community, older workers, persons with disabilities, and individuals from diverse backgrounds. We are committed to creating an inclusive workplace where everyone is free to be themselves. We want all perspectives and cultures, in all their diversity, to be welcomed, recognized as essential to the way we operate, and respected by every employee. We treat all our employees fairly and with dignity.

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry and validation through shipment, delivery updates, and resolution of customer complaints. Coordinate with sales, production, credit, quality, and other departments to meet customer requirements, support commercial objectives, and comply with quality standards.

Requirements

A bachelor’s degree in Business Administration or a relevant field, combined with experience in administration or customer service, is requested. Candidates should have strong customer service and analytical skills, be able to manage multiple priorities, and be proficient with Microsoft Office and SAP; manufacturing experience and French language skills are assets.

Skills

Customer Service
Order Management
Order Entry And Validation
Customer Communication
Shipment Monitoring
Production Monitoring
Complaint Resolution
Data Analysis
Prioritization And Organization
Interpersonal Communication
Microsoft Office
SAP
Sales Support
Inventory Management
Quality Standards Compliance
Health And Safety

Benefits

Competitive Salary
Bonus Program
Employer-Paid Medical Insurance
Employer-Paid Dental Insurance
Disability Insurance
Life Insurance
Training And Development Program
Pension Plan With Employer Contributions
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Validation
Feasibility Assessment
Product Availability
Product Allocations
SAP Material Codes
Price Validation
Special Pricing Agreements
Shipment Monitoring
Delivery Timelines
Sales Audits
Production Monitoring
Shipping Priorities
Credit Department
Customer Complaints
Logistics
Transportation
Quality Team
Forecasts
Inventory Levels
Minimum Order Quantities
Commercial Objectives
ISO 9001:2015
IATF 16949:2016
Microsoft Office
Word
Excel
PowerPoint
Health And Safety

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