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Added 4 mins ago
SP
Digital Experience & Customer Marketing Specialist
Superior Propane
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Reporting to the Senior Marketing Manager, Brand and Communications, the Digital Experience & Customer Marketing Specialist executes and optimizes customer-facing digital experiences and…
Added 4 mins ago
Receptionist
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Other duties assigned by the Office Manager as required.
Added 4 mins ago
T
Personal Banking Associate
TD
Dauphin, MB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 4 mins ago
T
Personal Banking Associate Trainee - Korean Language Skills Considered an Asset
TD
Coquitlam, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 4 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Added 4 mins ago
NC
Manager, Business Analysis
NAV CANADA
Ottawa, ON
- Full-time
The Manager, Business Analysis is responsible for leading the development, evaluation and validation of business cases and other contractual arrangements to support quality decision-making.…
Added 4 mins ago
Manager of Revenue
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Director of Corporate and Financial Services, the Manager of Revenue is responsible for the administration of the Town's property taxation, assessment, and revenue…
Added 4 mins ago
FT Residence Worker (Bridge St)
Connective
Victoria, BC
Graduated with a Diploma in a related human/social service field and one-year of related experience
Added 4 mins ago
Territory Sales Representative
Canadian Federation of Independent Business
Lethbridge, AB
Added 4 mins ago
Finance Manager
LCI Education
Vancouver, BC
…environment; enjoys a challenge; possesses a strong customer service focus and a “can do” attitude; and, instinctively knows who his or her target audience is and how to effectively “speak”…
Added 4 mins ago
TS
Community Engagement Coordinator
The Salvation Army Canada and Bermuda Territory
Salmon Arm, BC · New Hope Community Church - Salmon Arm
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 mins ago
D
Section Manager
Desjardins
Montreal, QC · Trois-Rivières, QC
- Full-time
As Manager, your role involves using your ability to make quality decisions and optimize work processes to manage a portion of a subset of sales and operations activities. You are…
Added 4 mins ago
B
AI Enablement Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
The AI Enablement Manager owns the development and management of MCSI’s artificial intelligence opportunity funnel, helping business teams identify, assess, mature and advance high-value,…
Added 4 mins ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking an AI Development Manager to join the Boeing Global Services (BGS) - Digital Services Technology organization, reporting to the Senior Manager of AI & Analytics.
Added 4 mins ago
BP
Camping Outfitter - Full Time
Bass Pro Shops
Calgary, AB
- Full-time
Reporting to the Retail Manager - Hardlines, a Camping Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional…
Added 4 mins ago
BP
Archery Team Lead - Full Time
Bass Pro Shops
Calgary, AB
- Full-time
Reporting to the Retail Manager - Hardlines, the Archery Team Lead is responsible for overseeing the successful day to day operation of a retail store department.
Added 4 mins ago
TS
Community Engagement Coordinator
The Salvation Army in Canada
Salmon Arm, BC
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 mins ago
KL
Customer Experience Representative
Kawartha Lakes
Kawartha Lakes, ON
- Full-time
Respond to customer service concerns, investigating, problem solving and responding within defined processes and advancing to the attention of the team lead and/or manager, as appropriate
Added 4 mins ago
KL
Customer Experience Representative
Kawartha Lakes
Kawartha Lakes, ON
- Full-time
Respond to customer service concerns, investigating, problem solving and responding within defined processes and advancing to the attention of the team lead and/or manager, as appropriate
Added 4 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior…
Added 4 mins ago
P
HR & Talent Acquisition Specialist
Perennial
Toronto, ON
- Full-time
Reporting to the Senior Manager, Human Resources, you will work closely with HR leadership and hiring managers to support recruitment across our businesses. This is a hands-on role focused…
Added 4 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…us and let us show you why Sysco is at the heart of food and…
Added 4 mins ago
OC
Senior Demand Planner - Service Parts
Olympus Corporation
Richmond Hill, ON
- Full-time
The Senior Demand Planner, Service Parts is responsible for the end-to-end management of demand planning, inventory optimization, replenishment planning, and service parts availability for…
Added 5 mins ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Toronto, ON · Scarborough, ON
- $84,258 to $98,120 CAD / year
- Full-time
This is a unique management role where it is essential that the manager has the appropriate training/expertise to provide clinical and administrative leadership to an interdisciplinary…
Added 5 mins ago
ST
SEM Superintendent - Concrete Works
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
…Scarborough Subway Extension will bring the TTC’s Line 2 subway service nearly eight kilometers farther into Scarborough. It will extend from Kennedy Station to Sheppard Avenue and McCowan…

ArcelorMittal Produits longs Canada

Customer Service Representative

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the perfect fit for you!

What you'll gain by joining our team :

A salary among the most competitive in the heavy industry sector;
Bonus program;
Comprehensive insurance program fully paid by the employer, including medical, dental, disability and life insurance;
Training and development program;
Pension plan with employer contributions;
Employee Assistance Program (EAP);
And much more!

Quality steel starts with you.

Responsabilities :

Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.

Enter and validate customer orders, including feasibility, availability, allocations, the need for a product study, creation of SAP material codes, and price validation and accuracy; prepare price approval requests for special agreements;
Respond to customer calls and emails and communicate with customers regarding delays or issues related to their orders;
Provide customers with order status updates;
Monitor shipments and ensure delivery timelines are met;
Participate in internal and external sales-related audits;
Collaborate with various departments on transformation and optimization projects;
Monitor production;
Establish shipping priorities as required and follow up with the plants;
Collaborate with the Credit Department to validate the feasibility of shipments;
Receive, analyze and follow up on customer complaints related to logistics, transportation and sales, involving the appropriate departments through to resolution;
Coordinate customer complaints with the Quality team, including arranging the return of defective material;
Manage customer requirements based on forecasts, inventory levels and minimum required quantities;
Contribute to achieving the business unit’s commercial objectives and identify opportunities for improvement;
Support compliance with ISO 9001:2015 and IATF 16949:2016 quality standards.

Requirements :

Bachelor’s degree in Business Administration or another relevant field, combined with experience in administration or customer service;
Strong customer service orientation;
Experience in a manufacturing environment is considered an asset;
French language skills are considered an asset.
Strong analytical skills and ability to work effectively with large volumes of data;
Ability to manage multiple priorities and organize work efficiently;
Excellent interpersonal skills and the ability to build trusting relationships with internal and external partners;
Proficiency with computer applications, including Microsoft Office (Word, Excel, PowerPoint) and SAP;
Demonstrate a strong commitment to health and safety by promoting safe work practices and incorporating ArcelorMittal’s 10 Golden Rules into daily activities.

At ArcelorMittal, we welcome and encourage applications from Indigenous Peoples, women, members of the LGBTQ2S+ community, older workers, persons with disabilities, and individuals from diverse backgrounds. We are committed to creating an inclusive workplace where everyone is free to be themselves. We want all perspectives and cultures, in all their diversity, to be welcomed, recognized as essential to the way we operate, and respected by every employee. We treat all our employees fairly and with dignity.

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry and validation through shipment, delivery updates, and resolution of customer complaints. Coordinate with sales, production, credit, quality, and other departments to meet customer requirements, support commercial objectives, and comply with quality standards.

Requirements

A bachelor’s degree in Business Administration or a relevant field, combined with experience in administration or customer service, is requested. Candidates should have strong customer service and analytical skills, be able to manage multiple priorities, and be proficient with Microsoft Office and SAP; manufacturing experience and French language skills are assets.

Skills

Customer Service
Order Management
Order Entry And Validation
Customer Communication
Shipment Monitoring
Production Monitoring
Complaint Resolution
Data Analysis
Prioritization And Organization
Interpersonal Communication
Microsoft Office
SAP
Sales Support
Inventory Management
Quality Standards Compliance
Health And Safety

Benefits

Competitive Salary
Bonus Program
Employer-Paid Medical Insurance
Employer-Paid Dental Insurance
Disability Insurance
Life Insurance
Training And Development Program
Pension Plan With Employer Contributions
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Validation
Feasibility Assessment
Product Availability
Product Allocations
SAP Material Codes
Price Validation
Special Pricing Agreements
Shipment Monitoring
Delivery Timelines
Sales Audits
Production Monitoring
Shipping Priorities
Credit Department
Customer Complaints
Logistics
Transportation
Quality Team
Forecasts
Inventory Levels
Minimum Order Quantities
Commercial Objectives
ISO 9001:2015
IATF 16949:2016
Microsoft Office
Word
Excel
PowerPoint
Health And Safety

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