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Added 5 mins ago
Functional Lead IT, SAP Payroll and Time
City of Mississauga
Mississauga, ON
Comply with all Information Technology service levels, change and version control, systems development methodology, standards, policies, audit, and financial controls.
Added 5 mins ago
W
Associate Customer Service- Contract
Westlake
Woodbridge, ON
- Full-time
Participates with Customer Service Team to maintain call service standards
Added 5 mins ago
AP
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Portage la Prairie, MB
- Full-time
…transferable skills and be equally considered: route sales, route service, field sales, field service, service technician, territory representative, restaurant manager, restaurant server,…
Added 20 mins ago
D
Wealth Management Advisor
Desjardins
Châteauguay, QC · Mercier, QC
- Full-time
…products. You serve as an expert advisor and resource person in the field of savings and investments. You use your expertise to balance member/client satisfaction, business objectives,…
Added 35 mins ago
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International Admissions Officer
SAIT
Calgary, AB
- Temporary
Job classification: A5019 - Customer Service Representative
Added 35 mins ago
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Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Governance to support supplier performance management, including service levels, business reviews and issue…
Added 51 mins ago
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- Full-time
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Director, Citizen Development & Employee Technology Experience Pod Owner
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Toronto, ON · Greater Toronto Area, ON
- Other
…practical improvements that improve productivity, adoption, service experience and confidence in…
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Category Analyst (***Reposted***)
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Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
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International Admissions Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Job classification: A5019 - Customer Service Representative
Added 1 hour ago
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Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON
- Full-time
…Governance to support supplier performance management, including service levels, business reviews and issue…
Added 1 hour ago
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Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
…integrity of donor operations through exceptional customer service, attention to detail, and a commitment to…
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Sporting Life Group
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- Part-time
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Added 1 hour ago
Water Treatment Plant Operator Class II
City of Quinte West
Quinte West, ON
Be available for on-call service as directed by the Manager of Water and Wastewater Services.
Added 1 hour ago
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District Representative - Office of Senator Rubio (Ontario, CA)
City of Santa Fe Springs
ON · Ontario, Canada
- Full-time
…course work in environmental health science or a closely related field. Information concerning the acceptability of degrees can be found in the brochure “Educational Requirements” which is…
Added 1 hour ago
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Junior Sales Representative
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AB · Edmonton, AB
- $45,000 to $75,000 CAD / year
- Full-time
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Victoria, BC
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- $140,000 to $150,000 CAD / year
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We are seeking a dynamic and results-driven Business Development Representative to join our growing team. This role focuses on building and maintaining strong client relationships within…
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Sales Associate, Hockey
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Calgary, AB
…right fit through knowledgeable recommendations and expert service, so they can step onto the field, court, or rink with the confidence to play their…
Added 2 hours ago
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Desjardins
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- Full-time
…distinctive approach in compliance with the standards for first-rate service, proactive contacts and support in their projects and life events. You maintain ongoing communication and…
Added 2 hours ago
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- Full-time
We are looking for a Technical Sales Representative to join our team on-site in Whitby, ON. You will drive sales across targeted industrial manufacturing sectors, managing the full sales…
Added 2 hours ago
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Assistant Manager, Business Support – Canada Contact Centre, Bank & Affinity
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
…complex escalations, and help identify opportunities that make service easier, faster and better for our customers and employees. This is an ideal next step for a curious, accountable…
Added 2 hours ago
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ArcelorMittal Produits longs Canada

Customer Service Representative

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the perfect fit for you!

What you'll gain by joining our team :

A salary among the most competitive in the heavy industry sector;
Bonus program;
Comprehensive insurance program fully paid by the employer, including medical, dental, disability and life insurance;
Training and development program;
Pension plan with employer contributions;
Employee Assistance Program (EAP);
And much more!

Quality steel starts with you.

Responsabilities :

Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.

Enter and validate customer orders, including feasibility, availability, allocations, the need for a product study, creation of SAP material codes, and price validation and accuracy; prepare price approval requests for special agreements;
Respond to customer calls and emails and communicate with customers regarding delays or issues related to their orders;
Provide customers with order status updates;
Monitor shipments and ensure delivery timelines are met;
Participate in internal and external sales-related audits;
Collaborate with various departments on transformation and optimization projects;
Monitor production;
Establish shipping priorities as required and follow up with the plants;
Collaborate with the Credit Department to validate the feasibility of shipments;
Receive, analyze and follow up on customer complaints related to logistics, transportation and sales, involving the appropriate departments through to resolution;
Coordinate customer complaints with the Quality team, including arranging the return of defective material;
Manage customer requirements based on forecasts, inventory levels and minimum required quantities;
Contribute to achieving the business unit’s commercial objectives and identify opportunities for improvement;
Support compliance with ISO 9001:2015 and IATF 16949:2016 quality standards.

Requirements :

Bachelor’s degree in Business Administration or another relevant field, combined with experience in administration or customer service;
Strong customer service orientation;
Experience in a manufacturing environment is considered an asset;
French language skills are considered an asset.
Strong analytical skills and ability to work effectively with large volumes of data;
Ability to manage multiple priorities and organize work efficiently;
Excellent interpersonal skills and the ability to build trusting relationships with internal and external partners;
Proficiency with computer applications, including Microsoft Office (Word, Excel, PowerPoint) and SAP;
Demonstrate a strong commitment to health and safety by promoting safe work practices and incorporating ArcelorMittal’s 10 Golden Rules into daily activities.

At ArcelorMittal, we welcome and encourage applications from Indigenous Peoples, women, members of the LGBTQ2S+ community, older workers, persons with disabilities, and individuals from diverse backgrounds. We are committed to creating an inclusive workplace where everyone is free to be themselves. We want all perspectives and cultures, in all their diversity, to be welcomed, recognized as essential to the way we operate, and respected by every employee. We treat all our employees fairly and with dignity.

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry and validation through shipment, delivery updates, and resolution of customer complaints. Coordinate with sales, production, credit, quality, and other departments to meet customer requirements, support commercial objectives, and comply with quality standards.

Requirements

A bachelor’s degree in Business Administration or a relevant field, combined with experience in administration or customer service, is requested. Candidates should have strong customer service and analytical skills, be able to manage multiple priorities, and be proficient with Microsoft Office and SAP; manufacturing experience and French language skills are assets.

Skills

Customer Service
Order Management
Order Entry And Validation
Customer Communication
Shipment Monitoring
Production Monitoring
Complaint Resolution
Data Analysis
Prioritization And Organization
Interpersonal Communication
Microsoft Office
SAP
Sales Support
Inventory Management
Quality Standards Compliance
Health And Safety

Benefits

Competitive Salary
Bonus Program
Employer-Paid Medical Insurance
Employer-Paid Dental Insurance
Disability Insurance
Life Insurance
Training And Development Program
Pension Plan With Employer Contributions
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Validation
Feasibility Assessment
Product Availability
Product Allocations
SAP Material Codes
Price Validation
Special Pricing Agreements
Shipment Monitoring
Delivery Timelines
Sales Audits
Production Monitoring
Shipping Priorities
Credit Department
Customer Complaints
Logistics
Transportation
Quality Team
Forecasts
Inventory Levels
Minimum Order Quantities
Commercial Objectives
ISO 9001:2015
IATF 16949:2016
Microsoft Office
Word
Excel
PowerPoint
Health And Safety

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