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Added 1 min ago
Communications and Marketing Manager
PCL Construction
Montreal, QC
As a Communications and Marketing Manager for Construction PCL Inc. in Montréal, Quebec, you'll have the opportunity to join a fast‑growing team in the Québec market and help create…
Added 1 min ago
BR
Manager, Risk Control
Brookfield Renewable U.S.
Gatineau, QC
- Full-time
Reporting to the Senior Director, Risk Control, the Manager, Risk Control is responsible for overseeing the analysis, monitoring and management of financial risks associated with energy…
Added 1 min ago
R
Planning Manager
Rennaï
Toronto, ON · Mont-Royal, QC
- Full-time
Reporting to the Senior Director of Operations and Planning, this role will play a critical part in ensuring the right products are available at the right time while supporting profitable…
Added 1 min ago
Financial analyst
Pomerleau
Levis, QC · Montreal, QC
Under the supervision of the Manager of Planning and Financial Analysis, the incumbent is responsible for actively contributing to all planning, forecasting, budgeting, and financial…
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UH
Product Manager - Accounts Payable Applications
University Health Network
Toronto, ON
- Full-time
The Product Manager, Accounts Payable Applications is the business application owner and Finance functional expert for Basware Invoice Automation (Basware), Emburse and SmoothPay.
Added 15 mins ago
Data Scientist, FX Quantitative Research
Stripe
Toronto, ON
Data Science at Stripe is a vibrant community where data scientists and data analysts learn and grow together. The Treasury Finance Data Science team builds the models, risk frameworks, and…
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Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
Support stakeholders and the user community by triaging intake requests, assessing impacts, documenting requirements, estimating effort, and communicating changes. Provide data guidance,…
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Senior Actuarial Analyst
Lyft
Toronto, ON
Assist in developing robust ETL pipelines and maintaining complete and accurate actuarial data for analysis.
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Senior FCRM Testing Analyst (5721, 5722, 5723, 5724)
TD
Toronto, ON
- Full-time
Conduct skilled analytical research and analysis as part of the assigned testing objectives
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Direct Sales Manager
WithBureau
Toronto, ON
- Full-time
Leverage tools and data: Work with RevOps to improve CRM adoption, reporting, dashboards, and sales tooling. Use AI-powered tools to improve prospecting, meeting preparation, and follow-up…
Added 16 mins ago
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Environment, Health & Safety Manager
NFI Group Inc.
Winnipeg, MB
- Full-time
As the Environment, Health & Safety Manager, you will support the day-to-day leadership and delivery of EHS programs within a manufacturing environment. You will work closely with site…
Added 16 mins ago
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Business Development Manager
MTE Logistix
AB · Edmonton, AB
- Full-time
Reporting to the President, the BDM will lead a variety of business development activities, including account management, new customer prospecting, cold outreach to prospective customers…
Added 30 mins ago
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Manager, Business Banking Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
This role reports directly to the Senior Manager of Business Banking Customer & Process Analytics and will support a range of Business Banking initiatives focused on driving customer…
Added 30 mins ago
PC
Financial Analyst, FP&A
Powerex Corp.
Vancouver, BC
- Full-time
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Added 30 mins ago
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Clinical Services Supervisor – Integrated Services
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Kitchener, ON
- Full-time
10. Monitor workload and performance indicators, particularly those identified in accountability agreements with funders. Compile and monitor service delivery data, workload indicators and…
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Quality Assurance Manager – ISO 9001 & Quality Systems
Remote People
Calgary, AB
- Full-time
…manufacturing partners in Toronto for an experienced Quality Assurance Manager to lead quality systems, regulatory compliance and continuous improvement across its manufacturing…
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Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
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Vancouver, BC
- Full-time
-Work independently or support another TPM (Technical Program Manager) in the planning, execution, and delivery of technology, product, and customer success initiatives from inception…
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Junior Cybersecurity Intern, Winter 2027 (Co-op/Internship) - 4 Months
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Toronto, ON · Sainte-Catherine, QC · FCP
- Full-time
As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference.
Added 45 mins ago
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Stagiaire en logistique d'entreposage - Hiver 2027 | Operations Logistics Internship – Winter 2027
RTX
Longueuil, QC
- Full-time
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Added 45 mins ago
RM
Appeals Specialist
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Brampton, ON
- Other
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Added 45 mins ago
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Halifax, NS
Reporting to the Manager of Coastal and Environmental Geoscience, Nova Scotia Geological Survey, the Environmental Geologist works as a risk and decision support geoscientist. The…
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Manager, Business Management & Optimization
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- Full-time
Reporting to the Director, Business Management & Optimization, you will lead initiatives that improve how Fund Administration operates through business transformation, process improvement,…
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Manager Retail Analytics
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The Retail Analytics & Reporting team is seeking an experienced analytics professional to lead Retail-wide target setting, target relief, and performance analytics. This role provides…
Added 1 hour ago
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Solutions Architect - 6 month contract
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Strong SQL skills with the ability to perform data analysis, troubleshooting, and reporting development.
Added 1 hour ago
BH
Senior Financial Analyst
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Toronto, ON
- Full-time
We are seeking a Senior Financial Analyst to support accounting and financial analysis across a group of Beacon’s portfolio companies. Reporting to the Portfolio Accounting Manager, you…

ArcelorMittal Produits longs Canada

Customer Service Representative

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the perfect fit for you!

What you'll gain by joining our team :

A salary among the most competitive in the heavy industry sector;
Bonus program;
Comprehensive insurance program fully paid by the employer, including medical, dental, disability and life insurance;
Training and development program;
Pension plan with employer contributions;
Employee Assistance Program (EAP);
And much more!

Quality steel starts with you.

Responsabilities :

Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.

Enter and validate customer orders, including feasibility, availability, allocations, the need for a product study, creation of SAP material codes, and price validation and accuracy; prepare price approval requests for special agreements;
Respond to customer calls and emails and communicate with customers regarding delays or issues related to their orders;
Provide customers with order status updates;
Monitor shipments and ensure delivery timelines are met;
Participate in internal and external sales-related audits;
Collaborate with various departments on transformation and optimization projects;
Monitor production;
Establish shipping priorities as required and follow up with the plants;
Collaborate with the Credit Department to validate the feasibility of shipments;
Receive, analyze and follow up on customer complaints related to logistics, transportation and sales, involving the appropriate departments through to resolution;
Coordinate customer complaints with the Quality team, including arranging the return of defective material;
Manage customer requirements based on forecasts, inventory levels and minimum required quantities;
Contribute to achieving the business unit’s commercial objectives and identify opportunities for improvement;
Support compliance with ISO 9001:2015 and IATF 16949:2016 quality standards.

Requirements :

Bachelor’s degree in Business Administration or another relevant field, combined with experience in administration or customer service;
Strong customer service orientation;
Experience in a manufacturing environment is considered an asset;
French language skills are considered an asset.
Strong analytical skills and ability to work effectively with large volumes of data;
Ability to manage multiple priorities and organize work efficiently;
Excellent interpersonal skills and the ability to build trusting relationships with internal and external partners;
Proficiency with computer applications, including Microsoft Office (Word, Excel, PowerPoint) and SAP;
Demonstrate a strong commitment to health and safety by promoting safe work practices and incorporating ArcelorMittal’s 10 Golden Rules into daily activities.

At ArcelorMittal, we welcome and encourage applications from Indigenous Peoples, women, members of the LGBTQ2S+ community, older workers, persons with disabilities, and individuals from diverse backgrounds. We are committed to creating an inclusive workplace where everyone is free to be themselves. We want all perspectives and cultures, in all their diversity, to be welcomed, recognized as essential to the way we operate, and respected by every employee. We treat all our employees fairly and with dignity.

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry and validation through shipment, delivery updates, and resolution of customer complaints. Coordinate with sales, production, credit, quality, and other departments to meet customer requirements, support commercial objectives, and comply with quality standards.

Requirements

A bachelor’s degree in Business Administration or a relevant field, combined with experience in administration or customer service, is requested. Candidates should have strong customer service and analytical skills, be able to manage multiple priorities, and be proficient with Microsoft Office and SAP; manufacturing experience and French language skills are assets.

Skills

Customer Service
Order Management
Order Entry And Validation
Customer Communication
Shipment Monitoring
Production Monitoring
Complaint Resolution
Data Analysis
Prioritization And Organization
Interpersonal Communication
Microsoft Office
SAP
Sales Support
Inventory Management
Quality Standards Compliance
Health And Safety

Benefits

Competitive Salary
Bonus Program
Employer-Paid Medical Insurance
Employer-Paid Dental Insurance
Disability Insurance
Life Insurance
Training And Development Program
Pension Plan With Employer Contributions
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Validation
Feasibility Assessment
Product Availability
Product Allocations
SAP Material Codes
Price Validation
Special Pricing Agreements
Shipment Monitoring
Delivery Timelines
Sales Audits
Production Monitoring
Shipping Priorities
Credit Department
Customer Complaints
Logistics
Transportation
Quality Team
Forecasts
Inventory Levels
Minimum Order Quantities
Commercial Objectives
ISO 9001:2015
IATF 16949:2016
Microsoft Office
Word
Excel
PowerPoint
Health And Safety

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