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Added 5 mins ago
HG
DC Facilities Technician
H&M Group
Ajax, ON
- Full-time
…skills and a collaborative mindset to support efficient DC…
Added 5 mins ago
AI
Procurement Support Coordinator
American Iron and Metal
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 20 mins ago
EC
Material Handler
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Surrey, BC
- Full-time
Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse
Added 20 mins ago
Administration and Quality Support - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by…
Added 20 mins ago
BT
General Manager
Bosch Truck Group Inc. - Airdrie
Airdrie, AB
- Full-time
We are seeking an experienced and results-driven General Manager to lead all aspects of our Airdrie truck dealership operations. The General Manager is responsible for the overall…
Added 35 mins ago
PHARMACY OPERATIONS MANAGER
Green Shield Canada
Canada
Management and oversight of the Pharmacy Operations Support Team including emerging centralized functions
Added 35 mins ago
Superintendent
Pomerleau
Halifax, NS
As an experienced Superintendent working in the Building Operations team at Pomerleau Construction, you will support new and ongoing project growth, challenging industry standards with your…
Added 35 mins ago
RP
Planning Manager – Production Planning & Manufacturing
Remote People
Calgary, AB
- Full-time
We're hiring on behalf of one of our established manufacturing partners in Toronto for an experienced Planning Manager to lead production planning, master scheduling, material requirements…
Added 35 mins ago
Assistant Store Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Burnaby, BC
Support daily operations, from stock to behind-the-scenes logistics
Added 35 mins ago
STOCK COORDINATOR - CALL IT SPRING - TSAWWASSEN MILLS
The Aldo Group Inc / Le Groupe Aldo Inc.
Tsawwassen, BC
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 50 mins ago
NG
Warehouse Operator
Normet Group
Quebec, QC
- Full-time
Independently manage daily warehouse operations, ensuring efficient and timely completion of shipping, receiving, and inventory-related activities.
Added 50 mins ago
AT
Warehouse Associate
Atlas Tools & Machinery
Vaughan, ON
- Full-time
…the efficiency and effectiveness of the distribution center operations. This position is focused on ensuring that all processes and workflows are executed with the utmost precision and…
Added 50 mins ago
EC
E-commerce & Marketplace Manager
Eupherbia Canada Inc.
Toronto, ON
- Full-time
…looking for an experienced, hands-on E-commerce & Marketplace Manager to grow our online business across existing and new sales…
Added 50 mins ago
WC
Overnight Lead Department Manager
Walmart Canada
Regina, SK
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 50 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Wainwright, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 50 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Mount Pearl, NL
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 50 mins ago
TS
Fleet Manager
TalentSphere Staffing Solutions
Toronto, ON · Etobicoke, ON
- Full-time
…transportation and industrial services sector, is seeking a Fleet Manager to lead the performance, availability, and lifecycle management of a large and diverse fleet of vehicles and…
Added 50 mins ago
W
Superviseur d'expédition - French
Wonderbrands
Longueuil, QC
- Full-time
Études postsecondaires un atout (gestion des opérations, administration des affaires, ingénierie, etc.).
Added 50 mins ago
HP
Project Manager
HR Project Partners Inc.
Sudbury, ON
- $130,000 to $160,000 CAD / year
- Full-time
The Project Manager assumes full ownership and accountability for all aspects of project delivery from project award through final completion, including safety, scope, schedule, budget,…
Added 50 mins ago
FC
P&D Operations Manager
FedEx Canada
Toronto, ON · Scarborough, ON
- Full-time
To supervise, coordinate and control Pick-Up and Delivery Operations within the service area of the station to achieve maximum service objectives. To supervise, coordinate and control…
Added 50 mins ago
TO
Waste Services Coordinator
Town of Whitby
Whitby, ON
- Full-time
Reporting to, and under the direction of the Manager of Waste Services, the Waste Services Coordinator will assist in the development and implementation of the waste management programs and…
Added 50 mins ago
H
DC Facilities Technician
H&M
Ajax, ON
- Full-time
…skills and a collaborative mindset to support efficient DC…
Added 50 mins ago
D&
Administrative Supervisor
Day & Ross
Brampton, ON
- Full-time
…position working on various functions as assigned by the Admin. Manager. In addition, also may have to cover for absences within the…
Added 50 mins ago
TH
Receiving Associate Full-Time - 7244 Huntsville
The Home Depot
Huntsville, ON
- Full-time
Added 50 mins ago
GE
Field Talent Acquisition Partner
GFL Environmental Inc.
Vaughan, ON
- Full-time
Hiring Manager Partnership: Act as a consultative talent advisor to district leadership and operations managers, aligning recruitment efforts with local workforce planning goals.

ArcelorMittal Produits longs Canada

Customer Service Representative

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the perfect fit for you!

What you'll gain by joining our team :

A salary among the most competitive in the heavy industry sector;
Bonus program;
Comprehensive insurance program fully paid by the employer, including medical, dental, disability and life insurance;
Training and development program;
Pension plan with employer contributions;
Employee Assistance Program (EAP);
And much more!

Quality steel starts with you.

Responsabilities :

Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.

Enter and validate customer orders, including feasibility, availability, allocations, the need for a product study, creation of SAP material codes, and price validation and accuracy; prepare price approval requests for special agreements;
Respond to customer calls and emails and communicate with customers regarding delays or issues related to their orders;
Provide customers with order status updates;
Monitor shipments and ensure delivery timelines are met;
Participate in internal and external sales-related audits;
Collaborate with various departments on transformation and optimization projects;
Monitor production;
Establish shipping priorities as required and follow up with the plants;
Collaborate with the Credit Department to validate the feasibility of shipments;
Receive, analyze and follow up on customer complaints related to logistics, transportation and sales, involving the appropriate departments through to resolution;
Coordinate customer complaints with the Quality team, including arranging the return of defective material;
Manage customer requirements based on forecasts, inventory levels and minimum required quantities;
Contribute to achieving the business unit’s commercial objectives and identify opportunities for improvement;
Support compliance with ISO 9001:2015 and IATF 16949:2016 quality standards.

Requirements :

Bachelor’s degree in Business Administration or another relevant field, combined with experience in administration or customer service;
Strong customer service orientation;
Experience in a manufacturing environment is considered an asset;
French language skills are considered an asset.
Strong analytical skills and ability to work effectively with large volumes of data;
Ability to manage multiple priorities and organize work efficiently;
Excellent interpersonal skills and the ability to build trusting relationships with internal and external partners;
Proficiency with computer applications, including Microsoft Office (Word, Excel, PowerPoint) and SAP;
Demonstrate a strong commitment to health and safety by promoting safe work practices and incorporating ArcelorMittal’s 10 Golden Rules into daily activities.

At ArcelorMittal, we welcome and encourage applications from Indigenous Peoples, women, members of the LGBTQ2S+ community, older workers, persons with disabilities, and individuals from diverse backgrounds. We are committed to creating an inclusive workplace where everyone is free to be themselves. We want all perspectives and cultures, in all their diversity, to be welcomed, recognized as essential to the way we operate, and respected by every employee. We treat all our employees fairly and with dignity.

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry and validation through shipment, delivery updates, and resolution of customer complaints. Coordinate with sales, production, credit, quality, and other departments to meet customer requirements, support commercial objectives, and comply with quality standards.

Requirements

A bachelor’s degree in Business Administration or a relevant field, combined with experience in administration or customer service, is requested. Candidates should have strong customer service and analytical skills, be able to manage multiple priorities, and be proficient with Microsoft Office and SAP; manufacturing experience and French language skills are assets.

Skills

Customer Service
Order Management
Order Entry And Validation
Customer Communication
Shipment Monitoring
Production Monitoring
Complaint Resolution
Data Analysis
Prioritization And Organization
Interpersonal Communication
Microsoft Office
SAP
Sales Support
Inventory Management
Quality Standards Compliance
Health And Safety

Benefits

Competitive Salary
Bonus Program
Employer-Paid Medical Insurance
Employer-Paid Dental Insurance
Disability Insurance
Life Insurance
Training And Development Program
Pension Plan With Employer Contributions
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Validation
Feasibility Assessment
Product Availability
Product Allocations
SAP Material Codes
Price Validation
Special Pricing Agreements
Shipment Monitoring
Delivery Timelines
Sales Audits
Production Monitoring
Shipping Priorities
Credit Department
Customer Complaints
Logistics
Transportation
Quality Team
Forecasts
Inventory Levels
Minimum Order Quantities
Commercial Objectives
ISO 9001:2015
IATF 16949:2016
Microsoft Office
Word
Excel
PowerPoint
Health And Safety

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