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Arch Insurance Group Inc.

Accounts Receivable Supervisor

Toronto, ON, Canada

Pay: CAD $80,000 to $90,000
Job type: Full-time
Experience: 5+ years of progressive experience in Accounts Receivable, Billing, Collections, and Cash Management.
Posting language: English
Posted: Sep 29, 2026

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Original job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary

The Accounts Receivable Supervisor is responsible for leading the Company's accounts receivable operations, ensuring timely collection and application of premium receivables, accurate billing and invoicing, cash reconciliation, and effective management of accounts receivable balances.

Reporting to the Director, Operations, this role oversees day-to-day receivables activities, including team supervision. The successful candidate will establish strong financial controls, monitor cash inflows, drive collection efforts, improve operational efficiency, and ensure the integrity of receivables data across multiple systems.

The position requires strong analytical abilities, leadership skills, and experience managing receivables within an insurance environment (including direct and bordereaux billings).

Responsibilities and Accountabilities

Accounts Receivable Management

Manage the end-to-end accounts receivable functions, including billings, collections, cash application, and account reconciliations.
Monitor and action on outstanding receivables and aging, ensuring timely collection of amounts due.
Develop and maintain collection strategies to minimize delinquency and bad debt exposure.
Escalate collection issues and recommend appropriate action plans.

Cash Management & Reconciliations

Oversee daily cash application activities, ensuring payments are accurately and timely posted and applied.
Coordinate and execute cash clearing activities, including transferring out amounts netted against cash receipts (e.g., paid claims deducted).
Ensure timely investigation and resolution of unapplied cash, short payments, overpayments, and unidentified receipts.
Maintain strong controls surrounding cash handling and receivable accounting processes.

Billing & Invoicing

Ensure accurate generation and distribution of invoices, statements, and premium billings.
Partner with Underwriting, Operations, and IT to resolve billing discrepancies.
Monitor billing accuracy and implement process improvements where necessary.
Support premium adjustments, endorsement billings, and other policy-related financial transactions.

Account Reconciliations & Controls

Prepare general ledger account reconciliations (e.g., balance sheet accounts)
Investigate and resolve reconciling items on a timely basis.
Ensure compliance with internal control requirements and company policies, including SOX controls.
Support month-end, quarter-end, and year-end close processes related to receivables.
Prepare and review supporting documentation for internal and external audits.

Team Leadership

Lead, coach, and develop a team
Establish clear performance expectations, service levels, and operational metrics.
Conduct regular work reviews and provide ongoing training and development.
Promote accountability, accuracy, and continuous improvement within the team.
Assist with workload planning, prioritization, and resource allocation.

Reporting & Business Analysis

Provide regular reporting and recommendations to leadership.
Identify opportunities for automation and process enhancement, including modernizing the Accounts Receivable process and implementation of a new accounts receivable module

Cross-Functional Collaboration

Partner closely with Underwriting, Operations, Finance, and other stakeholders.
Partner with IT to ensure data integrity and completeness in the Accounts Receivable systems.
Serve as a key point of contact for receivables-related inquiries and escalations.
Support enterprise initiatives involving system enhancements, acquisitions, integrations, or process transformation efforts.

Required Skills and Abilities

5+ years of progressive experience in Accounts Receivable, Billing, Collections, and Cash Management.
2+ years of supervisory or people leadership experience is preferred
Experience within P&C insurance services is preferred.
Experience working with broker-based and and bordereaux
Receivables is preferred.

Desired Skills and Abilities

Strong leadership and coaching capabilities
Excellent analytical and problem-solving skills
Attention to detail and commitment to accuracy
Strong communication and stakeholder management skills
Ability to manage competing priorities and deadlines
Continuous improvement mindset
Sound judgement and decision-making ability
Accounts receivable processes, Cash application, Reconciliations, Collections management and Financial controls

Education and Experience

Post secondary in Accounting, Finance, Business Administration, or related
Accounting designation is considered an asset.
Experience using Microsoft Excel
Experience with policy administration, billing, or accounting systems.
Familiarity with reporting and data analysis tools, including PowerBI.
Familiarity with Microsoft CoPilot

Location: HYBRID 3X/Week from our Toronto location. Home based available for highly qualified candidates.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

CAD $80,000 to $90,000

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes medical plus dental, vision and prescription drug coverage; a competitive retirement plan with generous matching; Vacation plus 4 Lieu Days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off plus 8 Sick Days per year; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Maternity Leave top up of up to 18 weeks and Parental leave top up of 6 weeks; and Tuition Reimbursement.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

15200 Arch Insurance Canada Ltd.

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More about this job

Responsibilities

The Accounts Receivable Supervisor leads the company's receivables operations, including billing, collections, cash application, and account reconciliations. This role also oversees team performance, ensures financial control integrity, and partners with cross-functional departments to resolve billing discrepancies.

Requirements

Candidates should have 5+ years of progressive experience in accounts receivable and billing, with preference for P&C insurance industry knowledge. Strong leadership capabilities, analytical skills, and proficiency in accounting systems and Microsoft Excel are required.

Skills

Accounts receivable
Billing
Collections
Cash management
Reconciliations
Financial controls
Team leadership
Analytical skills
Problem-solving
Stakeholder management
Process improvement
Data integrity
Reporting
Insurance billing
Bordereaux management

Benefits

Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Retirement plan
Vacation
Paid company holidays
Volunteer time off
Sick days
Life insurance
AD&D insurance
Short-term disability
Long-term disability
Maternity leave top up
Parental leave top up
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Billing
Collections
Cash Application
Reconciliation
Financial Controls
P&C Insurance
Bordereaux
General Ledger
SOX Controls
Microsoft Excel
PowerBI
Microsoft CoPilot
Data Analysis
Process Automation
Audit Support
Month-end Close
Underwriting
Operations
Leadership

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