System Support Specialist
- Halifax, NS, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Identification
The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on IT platforms, maintains database and website systems, and collaborates with our managed services provider.
Responsibilities And Duties
Systems Support
Internal
- Organization: Archdiocese of Halifax-Yarmouth
- Reports to: Assistant Financial Administrator
- Status: Permanent, Full-Time
- Location: Onsite - Catholic Diocesan Centre, Downtown Halifax NS
The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on IT platforms, maintains database and website systems, and collaborates with our managed services provider.
Responsibilities And Duties
Systems Support
- Onboarding: Train new parish and diocesan users on internal systems and coordinate with managed service provider for new account setups and account closures.
- Staff Support: Respond to user questions regarding our internal systems and programs (ChurchSuite, MS Office, SharePoint) escalating unresolved issues to managed services provider or third-party software vendor.
- Training: Provide regular training and guidance to existing users on best practices, usage expectations, and information policies.
- Hardware Management: Coordinate purchase and rep
- Communication: Ensure timely and accurate communication of system updates, outages, and changes to all affected staff.
- Security & Access Control: Manage user permission levels, add new users, remove older users, coordinate regular password updating procedures.
- Data Management: Ensure records are up to date through updating diocesan data and following up for parish updates. Conduct regular reviews and audits of data for cleanliness, completeness, and integrity.
- Software Maintenance: Configure, coordinate, and communicate various database software updates.
- Backend Management: Configure and update backend systems, settings, and configurations for third-party software products and web services.
Internal
- Financial Administrator
- Assistant Financial Administrator
- Clergy
- All parish and diocesan staff
- Managed Services provider (Digital nGenuity)
- Third-Party Software Vendors (ChurchSuite, Blackbaud, etc.)
- Other dioceses
- Parish volunteers
- Diploma or degree in office administration, information technology, or a related field.
- Minimum of 3 years of IT administration, preferably in a non-profit or religious organization.
- Proficiency in management softwares (e.g., ChurchSuite, CRM, Black Baud), website content management systems (Joomla, Word Press, or similar), and Microsoft Suite Products.
- Strong attention to detail and organizational skills.
- Commitment to the mission, values, and teachings of the Catholic Church.
- Excellent interpersonal and communication skills to support diverse stakeholders, including clergy, staff, and parishes.
- Strong technical aptitude, analytical and problem-solving skills.
- Proven ability to maintain sensitive and highly confidential employee relations information.
- Ability to work independently and as part of a team.
- Satisfactory background check and in compliance with the Responsible Ministry Protocol
- Compliance with all relevant Archdiocesan policies
- This a full-time onsite position. Core office hours are 8:30AM – 4:30PM
- Prolonged periods of computer-based work in an office setting
- Frequent interaction with others
- Vacation: 3 weeks of vacation time offered
- General Leave: 12 days of General Leave
- Additional Leave Entitlements: Includes Spiritual Leave and Marriage Leave
- Community & Culture: Morning prayer with Catholic Diocesan Centre staff
- Health & Dental Benefits: Comprehensive group extended health and dental coverage
- Retirement Benefits: Registered pension plan with 100% employer matching
- Parking: Free on site parking
More about this job
Responsibilities
Support parish and diocesan staff with internal systems, user accounts, training, and technical issues, escalating unresolved problems to the managed services provider or software vendors. Maintain system access, diocesan data, databases, websites, and software configurations, and communicate system updates and outages.
Requirements
Requires a diploma or degree in office administration, information technology, or a related field, plus at least three years of IT administration experience, preferably in a nonprofit or religious organization. Candidates should be proficient with management software, website content management systems, and Microsoft products, and demonstrate strong organizational, communication, problem-solving, confidentiality, and teamwork skills.
Skills
- IT Administration
- Systems Support
- User Training
- Account Management
- Access Control
- Data Management
- Database Administration
- Website Content Management
- Software Maintenance
- Microsoft Office
- SharePoint
- ChurchSuite
- Blackbaud
- Joomla
- WordPress
- Communication
Benefits
- Three Weeks of Vacation
- 12 Days of General Leave
- Spiritual Leave
- Marriage Leave
- Extended Health and Dental Coverage
- Registered Pension Plan With 100% Employer Matching
- Free On-Site Parking
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Administrative
Keywords
- Information Technology
- IT Administration
- Systems Support
- ChurchSuite
- Microsoft Office
- SharePoint
- Blackbaud
- Joomla
- WordPress
- Database Administration
- User Account Setup
- Access Control
- Permission Management
- Data Audits
- Data Integrity
- Software Updates
- Backend Configuration
- Managed Services Provider
- Third-Party Software Vendors
- User Training
- Confidential Information
- Nonprofit Organizations
- Catholic Church