Jobs in Canada

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Added 3 months ago
Senior Technology Manager, Data Delivery
Equitable
Waterloo, ON
The Senior Technology Manager role will manage and direct a cross-functional team that identifies, recommends, develops, implements, and supports IT solutions to enable strategic and…
Added 3 months ago
PG
Human Resources Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Partner with Publicis Groupe Centers of Excellence, including Talent Acquisition, Learning & Development, Operations, and D&I teams to deliver integrated people solutions.
Added 3 months ago
LT
CNC Machinist
LMI Technologies
Surrey, BC
- $57,018 to $74,100 CAD / year
- Full-time
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Added 2 months ago
WI
Kiniesiologist, SMART Exercise and Falls Prevention
Work in Middlesex
Strathroy, ON
- Internship
First Aid/CPR certification is required
Added 2 months ago
A
Project Manager
Actalent
Sainte-Anne-de-Bellevue, QC
- Contract
Added 2 months ago
KC
Senior Manager, Accounting Advisory Services
KPMG Canada
Vancouver, BC
- Full-time
KPMG’s Accounting Advisory Services in Vancouver is currently looking for a Senior Manager to join its expanding team supporting the Greater Vancouver area. We are looking for individuals…
Added 4 months ago
M
Manager, Specialty Leasing
Morguard
Ottawa, Ontario
- Full-time
Continuously explores and develops new revenue streams for the property through industry networking, professional development and learning about new innovative methodologies within the area…
Added 5 months ago
TW
Great Wall MBA Program Coordinator & Learning Coach
Trinity Western University
Langley, British Columbia
- Full-time
The Great Wall MBA Program Coordinator & Learning Coach (hereafter “Great Wall MBA Program Coordinator”) will work from China, providing academic and administrative support for TWU faculty…
Added 4 months ago
JR
Restaurant Manager - JOEY Kenaston
JOEY Restaurant Group
Winnipeg, Manitoba
- Full-time
This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through…
Added 5 months ago
RO
Security Guard (Various Opportunities: Part-time/Full-time)
Royal Ontario Museum
Toronto, Ontario
- $24.41 to $28.72 CAD / hour
- Full-time
- Part-time
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North…
Added 5 months ago
CC
Bilingual Account Executive, Managed IT Services
Canon Canada
Montreal, Quebec
- Full-time
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we…
Added 6 months ago
CN
Fusion Integration Scientist
Canadian Nuclear Laboratories
Chalk River, Ontario
- Full-time
Must possess a broad scientific and engineering foundation supported by formal education and substantial professional experience · Working schedule: Five (5) days per week, seven and a half (7.5) hours per day for a thirty-seven and a half (37.5) hour work week
Added 2 months ago
Ottawa - Incentives and Capital Investments Manager - IT
EY
Ottawa, ON
EY’s multidisciplinary Incentives and Capital Investments team, specializes in credits and grants related to discretionary incentives, sustainability, and capital investments as well as…
Added 2 months ago
P
Store Manager-Tsawwassen Mills
Pandora
AB
- Full-time
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition…
Added 3 months ago
SC
Sales Associate
Staples Canada
Sainte-Agathe-des-Monts, QC
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 months ago
C
Account Manager: Wide Format Print Equipment (Bilingual)
Cansel
Quebec, QC · Montreal, QC
- Full-time
Professional development through our Book Club Program
Added 3 months ago
TF
Learning Strategies Manager
The Foray Group
Markham, ON
- Full-time
Professional Development: We are committed to your growth. Take advantage of our professional development programs, including training, certifications, annual learning conference and…
Added 2 months ago
P
Store Manager-Shops at Don Mills
Pandora
Toronto, ON
- Full-time
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition…
Added 4 months ago
BC
NetSuite Delivery Manager (Canada)
Bridgepoint Consulting
Remote, Canada
- $150,000 to $270,000 CAD / year
- Full-time
- Remote
We are seeking a NetSuite Delivery Manager with consulting experience and/or strong industry knowledge to manage strategic NetSuite implementations for high-growth companies across a…
Added 4 months ago
AC
Service Delivery Manager
ArcLight Consulting
Remote, Canada
- $152,000 to $200,000 CAD / year
- Full-time
- Remote
We are seeking a strategic-minded Service Delivery Manager to join our Customer Success team, delivering managed services to Oracle Cloud clients, and reporting to the Senior Manager of…
Added 3 months ago
SC
Sales Associate
Staples Canada
Welland, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 months ago
PF
Decision Science Analyst
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Reporting to the Senior Manager, Customer Data & Analytics, you will be responsible for leveraging all aspects of data and analytics to support large-scale projects, experimentation, and…
Added 3 months ago
H
Gestionnaire technique avant‑vente Canada/Pre-Sales Technical Manager Canada
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
You will thrive in an environment that values continuous learning, clear communication, and shared success - while working on technologies that directly support a more sustainable energy…
Added 2 months ago
Manager, Corporate and Operational Strategy: Financial Services (Toronto)
EY
Toronto, ON
You'll work with a high-performing, integrated team which focuses on a variety of global and local corporate, government, and private equity clients. You'll have a diverse range of…
Added 2 months ago
FC
Senior Manager, Credit Solutions, Commercial Services
FirstOntario Credit Union
St. Catharines, ON
- $93,677 to $128,806 CAD / year
- Full-time
As a member of the Commercial Services team within the Business Banking Group, the Senior Manager, Credit Solutions, Commercial Services is responsible for the credit management,…

ArcLight Consulting

Service Delivery Manager

Remote, Canada

Remote

$152,000 to $200,000 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $152,000 to $200,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 4+ years of experience in service delivery, account management, or customer success - preferably in a consulting environment
Posting language: English
Posted: Jul 17, 2026

Original job description

ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions clients are successful with their investment. For over 15 years, ArcLight experts have provided guidance and direction to ensure our clients’ success. Our mission statement is simple: “Always make the right decision for the Customer.” Our people make this mission a reality – powered by their diverse backgrounds and experiences. As we continue to grow, we are looking for individuals who share our passion for transformation and change, and who are ready to help drive meaningful impact for clients through Oracle technology.

Our Cloud Solutions practice delivers transformative initiatives, aligning with complex, large-scale projects, and sustains that value through ongoing managed services. You can be part of a team that defines the solution landscape and structures projects to enable flexibility, minimize risks, and maximize gain long after go-live.

We are seeking a strategic-minded Service Delivery Manager to join our Customer Success team, delivering managed services to Oracle Cloud clients, and reporting to the Senior Manager of Customer Success. This is a senior-level, individual contributor role for a professional who thrives as a Trusted Advisor – someone who builds deep client relationships, drives measurable outcomes, and proactively uncovers opportunities to grow the value we deliver.

The ideal candidate operates with a strategic lens across their entire book of business: delivering results, strengthening relationships, and accelerating revenue, our three pillars of success this year. You will manage a portfolio of clients, partnering closely with internal delivery teams, advisory resources, and sales to ensure every customer realizes the full value of their investment.

Responsibilities

Client Success & Delivery

Serve as the primary point of accountability for service delivery across a multi-client portfolio
Facilitate new client onboarding, knowledge transfer, and ongoing support model definition
Manage customer dashboards, budget models, and executive-facing communications
Monitor and manage ticket resolution quality, escalations, SLAs, and milestone targets
Support instance strategy, quarterly update impacts, and migration planning
Define and maintain project and support scope in partnership with delivery teams

Strategic Advisory & Relationship Management

Act as a Trusted Advisor who connects client business priorities to our service offerings
Lead strategic planning sessions and executive business reviews with measurable follow-through
Build and maintain strong relationships with business administrators, sponsors, and SMEs
Proactively monitor client health and intervene early to prevent satisfaction risk
Translate client needs into actionable delivery plans and internal resource alignment
Escalate and advocate on behalf of clients with a bias toward resolution

Revenue & Business Growth

Identify and surface upsell and cross-sell opportunities from within your client portfolio
Partner with Sales and Transformation (implementation delivery) teams on expansion cycles, and proposal
Participate in prospective client engagements and support sales cycle activities
Collaborate with Transformation on customer transitions and solution continuity
Collaborate with fellow SDMs on quarterly business initiatives and portfolio insights
Contribute to company-wide client health tracking and staffing alignment efforts

Qualifications

Bachelor’s degree in Business, Computer Science, Human Resources, Accounting, or related field (or equivalent experience)
4+ years of experience in service delivery, account management, or customer success - preferably in a consulting environment
Oracle HCM and/or ERP Cloud experience required
Demonstrated experience managing complex, multi-stakeholder client relationships at a strategic level
Familiarity with HR business processes and enterprise application environments
Strategic thinker who can translate business context into proactive service recommendations
Proven ability to build trusted relationships with executive and senior-level stakeholders
Exceptional communication, facilitation, and executive presentation skills
Commercially minded - comfortable identifying and positioning growth opportunities
Strong organizational skills with the ability to manage a high-volume, multi-client portfolio
Self-directed and capable of managing competing priorities without close supervision
Collaborative mindset with internal teams across delivery, transformation, and sales functions

Work Environment & Travel

Remote-first position for U.S.- and Canada-based candidates
Ability to travel up to 5% may be required

This position requires periodic travel to the United States for business meetings, client consultations, and other temporary business activities. Candidates must be legally eligible to travel to the United States for these required business purposes. At this time, the Company is unable to provide sponsorship for U.S. work visas, including TN or L-1 status, where such sponsorship is required.

Compensation & Benefits

Compensation will vary depending on a wide array of factors including, but not limited to, the specific office location, role, skill set and level of experience.

Canada: Base salary for this position ranges between CAD $152,000 - $200,000
Annual incentive compensation potential of up to 20%, paid in quarterly installments.

What We Offer:

For candidates based in Canada

Competitive private healthcare benefits
Pension plan
Monthly reimbursement program to fuel your mind, body, and soul
Paid time off and company paid holidays
Fertility benefits
Family planning reimbursement program
Life insurance, short- and long-term disability coverage options
Employer Assistance Program
Learning and Development resources
Commitment to work-life balance and comprehensive onboarding and on-going personal and career development

Accommodations are available upon request throughout the recruitment process.

Applicants must be legally authorized to work in the United States or Canada and be able to provide proof of employment eligibility upon hire. At this time, we are unable to provide or assume sponsorship for employment authorization.

ArcLight Consulting, an Addison Group Company, is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

Manage a portfolio of Oracle Cloud clients as a Trusted Advisor to ensure they realize full value from their investment. Drive measurable outcomes through strategic planning, service delivery oversight, and the identification of revenue growth opportunities.

Requirements

Requires a bachelor's degree and 4+ years of experience in service delivery or customer success, preferably within a consulting environment. Strong expertise in Oracle HCM or ERP Cloud and the ability to manage executive-level stakeholder relationships are highly preferred.

Skills

Service Delivery
Account Management
Customer Success
Oracle HCM Cloud
Oracle ERP Cloud
Strategic Planning
Stakeholder Management
Executive Presentation
Relationship Management
Revenue Growth
SLA Management
Client Onboarding
Business Process Analysis
Cross-selling
Upselling
Portfolio Management

Benefits

Private Healthcare Benefits
Pension Plan
Monthly Reimbursement Program
Paid Time Off
Company Paid Holidays
Fertility Benefits
Family Planning Reimbursement Program
Life Insurance
Short-term Disability Coverage
Long-term Disability Coverage
Employer Assistance Program
Learning And Development Resources

Remote locations

United States
Canada

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Oracle Cloud
Oracle HCM
Oracle ERP
Managed Services
Customer Success
Service Delivery Manager
SLA
Executive Business Reviews
Cloud Solutions
Consulting
Account Management
Business Process
Enterprise Applications
Client Health Tracking
Strategic Advisory
Portfolio Management

Seniority

Senior

Perks

Generous paid time off
Retirement plan
Performance bonus
Wellness program

Tools

Oracle HCM Cloud
Oracle ERP Cloud

Languages

English

Fields of study

Business
Computer Science
Human Resources
Accounting

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Work requirements

Jobs in Canada