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Travel Agent
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As Workday becomes the foundation of our administrative ecosystem, access to accurate, timely, and actionable data is more important than ever. To support this evolving landscape, Fanshawe…

Arctic Range Adventure

Travel Agent

Whitehorse, YT, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description Arctic Range Adventure is a Whitehorse, Yukon-based tour operator specializing in immersive wilderness experiences across the Yukon, Alaska, and the Arctic Circle. The company offers guests a wide range of guided day tours and multi-night excursions featuring activities such as snowmobiling, canoeing, hiking, wildlife viewing, and Aurora Borealis viewing. Travelers enjoy a combination of adventure and comfort, staying in high-quality, often luxury accommodations while exploring remote landscapes year-round through summer and winter activities. Arctic Range Adventure focuses on meaningful, personal immersion into northern cultures and environments, including First Nation culture, while ensuring ease, comfort, and professional service. Its exclusive AuroraCentre allows guests to experience the northern lights in a unique setting that combines open-sky viewing with style and comfort.

Role Description This is a full-time, on-site Travel Agent role based in Whitehorse, YT. The Travel Agent will assist guests with planning and booking tours, including making reservations for multi-day wilderness excursions and day trips, coordinating travel arrangements such as flights, accommodations, and car rentals, and ensuring all itinerary details are accurate and timely. The role involves providing proactive customer service in person, by phone, and online, responding to inquiries, recommending suitable tour packages, and tailoring experiences to guest preferences and budgets. The Travel Agent will handle payment processing, maintain booking systems, and collaborate closely with operations and guiding staff to confirm logistics and capacity. The role also includes promoting tours, supporting sales initiatives, and contributing to a smooth, welcoming guest experience from initial contact through post-trip follow-up.

Qualifications

Strong reservations and travel arrangements skills, including managing bookings, itineraries, and ticketing systems.
Proven customer service experience with the ability to communicate clearly, handle inquiries, and resolve issues professionally.
Experience with related ground transportation logistics.
Sales skills with the ability to recommend tours, upsell options, and meet booking targets.
Comfort working with booking software, CRM tools, and common office applications.
Excellent spoken and written communication skills in English; additional language skills are an asset.
Knowledge of or interest in Yukon, Alaska, and Arctic tourism, outdoor activities, and northern cultures.
Strong attention to detail, organizational skills, and the ability to manage multiple bookings and deadlines.
Ability to work on-site in Whitehorse, YT, in a fast-paced, guest-focused environment, including occasional evening or weekend shifts as needed.
Previous experience in travel, tourism, hospitality, or related fields is preferred; relevant post-secondary education is an advantage.

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More about this job

Responsibilities

Plan and book tours and travel arrangements, manage reservations and payments, and ensure itinerary details and logistics are accurate. Provide guest-focused service and sales support while coordinating with operations and guiding staff from initial inquiry through post-trip follow-up.

Requirements

Candidates should have strong reservation, travel-arrangement, customer-service, communication, sales, and organizational skills, along with comfort using booking software, CRM tools, and office applications. Knowledge of or interest in northern tourism is valued; related experience is preferred, and relevant post-secondary education is an advantage.

Skills

Reservations Management
Travel Arrangements
Itinerary Planning
Ticketing Systems
Customer Service
Issue Resolution
Sales
Upselling
Ground Transportation Logistics
Booking Software
CRM Tools
Payment Processing
Communication
Organization
Attention To Detail
Tourism Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Travel Agent
Travel Arrangements
Tour Reservations
Multi-Day Excursions
Day Trips
Itinerary Planning
Ticketing Systems
Flight Coordination
Accommodation Bookings
Car Rentals
Ground Transportation
Customer Service
Sales
Upselling
Booking Targets
Payment Processing
Booking Software
CRM Tools
Office Applications
Tourism
Wilderness Tours
Outdoor Activities
Yukon
Alaska
Arctic Tourism
Northern Cultures
Guest Experience

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