Travel Agent

Company Description Arctic Range Adventure is a Whitehorse, Yukon-based tour operator specializing in immersive wilderness experiences across the Yukon, Alaska, and the Arctic Circle. The company offers guests a wide range of guided day tours and multi-night excursions featuring activities such as snowmobiling, canoeing, hiking, wildlife viewing, and Aurora Borealis viewing. Travelers enjoy a combination of adventure and comfort, staying in high-quality, often luxury accommodations while exploring remote landscapes year-round through summer and winter activities. Arctic Range Adventure focuses on meaningful, personal immersion into northern cultures and environments, including First Nation culture, while ensuring ease, comfort, and professional service. Its exclusive AuroraCentre allows guests to experience the northern lights in a unique setting that combines open-sky viewing with style and comfort.

Role Description This is a full-time, on-site Travel Agent role based in Whitehorse, YT. The Travel Agent will assist guests with planning and booking tours, including making reservations for multi-day wilderness excursions and day trips, coordinating travel arrangements such as flights, accommodations, and car rentals, and ensuring all itinerary details are accurate and timely. The role involves providing proactive customer service in person, by phone, and online, responding to inquiries, recommending suitable tour packages, and tailoring experiences to guest preferences and budgets. The Travel Agent will handle payment processing, maintain booking systems, and collaborate closely with operations and guiding staff to confirm logistics and capacity. The role also includes promoting tours, supporting sales initiatives, and contributing to a smooth, welcoming guest experience from initial contact through post-trip follow-up.

Qualifications

• Strong reservations and travel arrangements skills, including managing bookings, itineraries, and ticketing systems.
• Proven customer service experience with the ability to communicate clearly, handle inquiries, and resolve issues professionally.
• Experience with related ground transportation logistics.
• Sales skills with the ability to recommend tours, upsell options, and meet booking targets.
• Comfort working with booking software, CRM tools, and common office applications.
• Excellent spoken and written communication skills in English; additional language skills are an asset.
• Knowledge of or interest in Yukon, Alaska, and Arctic tourism, outdoor activities, and northern cultures.
• Strong attention to detail, organizational skills, and the ability to manage multiple bookings and deadlines.
• Ability to work on-site in Whitehorse, YT, in a fast-paced, guest-focused environment, including occasional evening or weekend shifts as needed.
• Previous experience in travel, tourism, hospitality, or related fields is preferred; relevant post-secondary education is an advantage.