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Added 1 month ago
Senior Event Consultant
Allstate
ON
…This role & responsibilities could include leading a meeting support/conference planning team to produce desired results, maintaining accurate and complete budget reports, reconciliation,…
Added 1 month ago
A
Risk & Compliance Senior Consultant
Allstate
Toronto, ON
- $80,900 to $129,725 CAD / year
Good Office program (receive up to 400$ back after purchasing office equipment)
Added 1 month ago
Human Resources Business Partner- WJ913
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Partner with senior leadership and management to develop and implement HR strategies that support organizational goals and business priorities.
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Executive Director
THRIVE Social Services
Victoria, BC
…Victoria, BC. Through programs focused on mental health, family support, youth development, and community connection, THRIVE works alongside people to build skills, strengthen…
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Senior Development Officer, Corporate Partnerships and Major Gifts
Pacific Salmon Foundation
Vancouver, BC
This is a hybrid role for candidates based in the Lower Mainland, with a requirement to work in the Vancouver office at least two days per week
Added 1 month ago
Sub Leader
Vuteq Canada Inc.
Woodstock, ON
Must have good communication skills, both oral and written · Must have good leadership skills
Added 1 month ago
C
Bilingual Talent Acquisition Supervisor
Cascades
Etobicoke, ON
- $90,000 to $110,000 CAD / year
…where your expertise will help shape recruitment strategies, support team growth, and drive hiring…
Added 1 month ago
Registered Veterinary Technician / Technologist- Bridgwater Veterinary Hospital & Wellness Centre
VetStrategy
Winnipeg, MB
…dentistry, rehabilitation, diagnostics, or critical care, we support professional development and collaboration within a dynamic team…
Added 1 month ago
Registered Veterinary Technician / Technologist- Bridgwater Veterinary Hospital & Wellness Centre
VetStrategy
Winnipeg, MB
…dentistry, rehabilitation, diagnostics, or critical care, we support professional development and collaboration within a dynamic team…
Added 1 month ago
Registered Veterinary Technician / Technologist- Bridgwater Veterinary Hospital & Wellness Centre
VetStrategy
Winnipeg, MB
…dentistry, rehabilitation, diagnostics, or critical care, we support professional development and collaboration within a dynamic team…
Added 1 month ago
Registered Veterinary Technician / Technologist- Bridgwater Veterinary Hospital & Wellness Centre
VetStrategy
Winnipeg, MB
…dentistry, rehabilitation, diagnostics, or critical care, we support professional development and collaboration within a dynamic team…
Added 1 month ago
Cybersecurity Student
Elmer's Manufacturing Ltd
Altona, MB
…fixed-term placement for students in a cybersecurity or related IT…
Added 1 month ago
AB
Commis de bureau | Office Clerk
Avis Budget Group
Dorval, QC
- $20 CAD / hour
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
Added 1 month ago
Commodity Sales Representative - Newfoundland and Labrador
Atlantic Industries Ltd
NL
Support colleagues by sharing product knowledge and resource information.
Added 1 month ago
Behavioural Support Worker
St. Joseph's Care Group
Thunder Bay, ON
The Behavioural Support Worker works under the close supervision of the Nursing and Rehabilitation teams providing individualized support to clients with responsive behaviours and…
Added 1 month ago
Behavioural Support Worker
St. Joseph's Care Group
Thunder Bay, ON
The Behavioural Support Worker works under the close supervision of the Nursing and Rehabilitation teams providing individualized support to clients with responsive behaviours and…
Added 1 month ago
Human Resources Business Partner
Alcool NB Liquor
Fredericton, NB
At ANBL, we also support both personal and professional growth through internal and external development opportunities, including our Leadership Development Program.
Added 1 month ago
Senior Philanthropy Officer (Major Gifts)
Georgian Bay General Hospital
Midland, ON
…together to advance donor relationships, align strategies, and support shared organizational goals. The successful candidate will be a relationship-builder who combines initiative and…
Added 1 month ago
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Executive Director, Assistant Dean, Osgoode Professional Development, Osgoode Hall Law School
Altis
Toronto, ON
- $180,000 to $200,000 CAD / year
investments to support program quality, scalability, and operational efficiency.
Added 1 month ago
AG
Associate Curator, Photography
Art Gallery of Ontario
Toronto, ON
- $89,180 to $111,456 CAD / year
…externally, she/he/they will create and realize projects that support the AGO’s mission of presenting great art, facilitating learning, and engaging with audiences, and contribute to the…
Added 1 month ago
Senior Staff Accountant - Audit - Assurance
EY
Waterloo, ON · Ottawa, ON · Toronto, ON · London, ON
…future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great…
Added 1 month ago
Staff Accountant - Audit - Assurance
EY
Waterloo, ON · Ottawa, ON · Toronto, ON · London, ON
To qualify for the role you must have
Added 1 month ago
Manager, Client Services Scheduling (Home Health)
Access Healthcare Services Inc
Ottawa, ON
…and Champlain region. AHS provides nursing, personal and home support services on behalf of Ontario Health at Home, insurance providers, community partners and private individuals. AHS…
Added 1 month ago
AI
Site Manager
American Iron and Metal
Barrie, ON
- $80,000 to $90,000 CAD / year
Vacation, benefits and a RRSP matching program
Added 1 month ago
Rehabilitation Assistant
St. Joseph's Care Group
Thunder Bay, ON
Diploma/degree from a recognized two-year Rehabilitation Assistant program or from an equivalent or similar program focusing on physical rehabilitation such as Physiotherapy/Occupational…

Arctic Wolf Networks, Inc.

Principal, S2 Workforce Strategy and Intelligence Lead

Waterloo, ON, Canada

$148,000 to $222,000 USD / year

Apply on arcticwolf.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $148,000 to $222,000 USD / year
Posting language: English
Posted: Sep 22, 2026

Original job description

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Principal, S2 Workforce Strategy and Intelligence Lead to be part of making that happen.

About the Role:

The Principal Workforce & Productivity Analytics Lead serves as the system of record for workforce productivity, operational efficiency, and value realization across Arctic Wolf's Security Services organization (S2).

This role is responsible for establishing a comprehensive workforce intelligence framework that quantifies how work flows through the organization, where effort is being spent, what value is being generated, and how investments in automation, AI, process improvement, and product capabilities

translate into measurable business outcomes.

The successful candidate will provide executive leadership with a transparent, defensible view of workforce productivity, cost-to-serve, operational efficiency, and return on investment, enabling fact-based decisions on staffing, automation strategy, product priorities, and organizational scale.

Primary Responsibilities:

Workforce Productivity and Intelligence Measurement

Develop and maintain a comprehensive workforce intelligence model that quantifies:

Work entering the organization

Work exiting the organization

Capacity created through automation and process improvements

Capacity consumed by new products, services, customer growth, and operational

requirements

Productivity trends across teams, functions, shifts, and workflows

Create a defensible productivity accounting framework that distinguishes between:

Gross savings

Net savings

Capacity creation

Capacity redeployment

Demand growth

Non-value-added work

Operational inefficiencies

Savings Realization Management

Establish and maintain a benefits realization framework that tracks every approved productivity initiative from projected benefit through realized outcome.

Measure and report:

Expected savings

In-flight savings

Realized savings

Avoided costs

Capacity redeployment

Variance to business case

Identify and explain gaps between projected and realized outcomes, including demand increases, adoption challenges, workflow inefficiencies, quality impacts, and incomplete process adoption.

Operational Efficiency Analysis

Identify sources of productivity leakage across the S2 organization, including:

Process variation

Duplicate effort

Rework

Escalation loops

Tool switching

Manual data collection

Low-value administrative work

Excessive investigation effort

Poor technology adoption

Build evidence-based recommendations to improve workforce efficiency and increase value- generating activity.

Partner with Product Management, Data Science, and Engineering teams to prioritize roadmap investments by quantifying operational friction, workforce impact, customer impact, and potential business value.

Create measurable feedback loops to verify that released capabilities deliver the outcomes and productivity gains included in the original business case.

Key Skills:

Workforce Economics

Productivity modeling

Cost-to-serve analysis

Benefits realization

Capacity planning

Forecasting

Analytics

Power BI

Tableau

Snowflake

Python

R preferred

AI Analytics

Process mining

Task mining

ML forecasting

Agent performance analytics

Human plus AI productivity measurement

Minimum Qualifications

8+ years in workforce management analytics, capacity planning, or task-mix and time-in-motion analysis within a 24x7 operational environment, including direct, prior ownership of this exact function.
Demonstrated experience partnering directly with Finance and Product organizations to connect operational data to cost and roadmap decisions.
Hands-on experience applying AI and machine learning within an analytics practice, such as modeling task complexity, forecasting capacity, or evaluating automation ROI, not just familiarity with AI tools.
Advanced SQL and BI/analytics tooling fluency, with a track record of building executive-facing dashboards and reporting from operational data.
A demonstrated ability to take ambiguous, high-stakes leadership questions and turn them into hard, defensible data.

Preferred Qualifications

Background in cybersecurity, MSSP/MDR, or another 24x7 technical operations environment such as a SOC, NOC, or high-volume contact center.
Experience standing up a workforce analytics function from scratch inside a scaling, high-growth organization.
Familiarity with SOC and security operations concepts, including tiered analyst models, alert triage, and automation-augmented investigation.
Experience with workforce management or digital-adoption analytics platforms such as Verint, NICE, Pendo, or FullStory.
Experience presenting analytics findings directly to senior or executive leadership.

On-Camera Policy:

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that - by protecting people’s and organizations’ sensitive data and seeking to end cyber risk - we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements:

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

The base salary range for this job family is 148,000.00 to 222,000.00 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Apply on arcticwolf.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Principal Lead at Arctic Wolf Networks, Inc. will build a model that shows how work moves through the security services team and what value it creates. They will track savings from productivity projects, find where effort is lost, and help Product and Engineering choose which investments to fund.

Requirements

Candidates need 8+ years in workforce analytics, capacity planning or time-in-motion analysis in a 24x7 operation, including direct ownership of this function. They need advanced SQL, BI tool skills, hands-on machine learning experience, and a track record of turning hard leadership questions into defensible data.

Skills

SQL
Power BI
Tableau
Snowflake
Python
R
Process mining
Task mining
Machine learning forecasting
Agent performance analytics
Productivity modeling
Cost-to-serve analysis
Benefits realization
Capacity planning
Forecasting
Workforce management analytics
Time-in-motion analysis
Executive dashboards
Financial modeling
ROI analysis
SOC operations
Alert triage
Verint
NICE
Pendo

Benefits

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Private benefits plan (medical, mental health, dental, disability, life and AD&D
Employee Assistance Program with mental health services
Fertility support and paid parental leave

Keywords

workforce analytics
productivity analytics
capacity planning
cost-to-serve
benefits realization
SQL
Power BI
Tableau
Snowflake
Python
R
process mining
task mining
ML forecasting
cybersecurity
MSSP
MDR
SOC analytics
security operations
Verint

Seniority

Lead

Perks

Generous paid time off
Flexible hours
Parental leave
Retirement plan
Stock or equity
Wellness program
Paid training

Tools

SQL
Power BI
Tableau
Snowflake
Python
R
Verint
NICE
Pendo
FullStory

Languages

English

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Work requirements

Jobs in Canada