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Added 8 mins ago
BS
Associé(e) aux Ventes à temps partiel / Part-Time Sales Associate
Browns Shoes
Brossard, QC
- Part-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 8 mins ago
TC
Fabricator
TopBuild Corp.
Toronto, ON
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 8 mins ago
F
Corporate Accountant II
FISPAN
Vancouver, BC
- Full-time
…fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells…
Added 8 mins ago
WM
District Manager I
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Whether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one…
Added 8 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 8 mins ago
T
IT Operations Analyst II-Host Operations
TD
Toronto, ON
- Full-time
Service Assurance Operations – Host/TDI Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing frontline support and monitoring of the…
Added 8 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Provides customer service support to clients or guidance to more junior team members on a broad range of complex or escalated issues
Added 8 mins ago
T
Customer Experience Associate
TD
AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
PA
Assistant Store Leader, Nights
Princess Auto Ltd.
Ottawa, ON · Kanata, ON
- Full-time
We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and…
Added 23 mins ago
OT
Inside Sales Representative
Olympia Tile+Stone Inc.
Toronto, ON
- $39,520 to $43,680 CAD / year
- Full-time
If you’re ready to take the next step in your career and want to be part of a team that values customer service, product expertise, and teamwork, we want to meet you!
Added 23 mins ago
C
Customer Support Specialist
Clio
Calgary, AB · Vancouver, BC
- Full-time
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Added 23 mins ago
C
Senior Manager, Lifecycle Management & Reliability
Ciena
Ottawa, ON
- Full-time
We are seeking an experienced engineering leader to join our Hardware Engineering organization in Ottawa, ON, leading multidisciplinary teams across the lifecycle of complex packet and…
Added 23 mins ago
A
Architecte PLM Senior / Senior PLM Architect
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…correctement reflétée dans la fabrication et prise en charge par le service client des années plus…
Added 23 mins ago
GW
Analyst, Risk Advisory
George Weston Limited
Toronto, ON
- Full-time
…business partner across the group of companies, the Risk Advisory team is a progressive and dynamic world-class consulting function that is focused on delivering innovative, valuable, and…
Added 23 mins ago
Retail Sales Associate
EssilorLuxottica Group
Port Coquitlam, BC · Coquitlam, BC
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 23 mins ago
Manager, Trade Reconciliation & Client Reporting (Ottawa)
Scotiabank
Ottawa, ON
Provide leadership through change: Lead the team through evolving business requirements, regulatory changes, system enhancements and operational transformation while maintaining service…
Added 23 mins ago
Courier
Dynacare
Canada
…convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any…
Added 23 mins ago
PL
Assistant General Manager Vino Volo at Vancouver International Airport
Paradies Lagardère
Richmond, BC
- $55,000 to $60,000 CAD / year
- Full-time
…with daily restaurant operations, develop and motivate the team, and ensure every guest receives knowledgeable, approachable, and memorable…
Added 23 mins ago
S
Cycle Counter
Sysco
Winnipeg, MB · Sysco Winnipeg
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 38 mins ago
SV
Assistant Director of Environmental Services - Permanent Full time
Schlegel Villages
Toronto, ON · Etobicoke, ON
- Full-time
Support and embrace our resident-centred social culture and be proud to deliver the highest quality of customer service to our residents
Added 38 mins ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
The Branch Manager II is accountable for providing leadership and direction to a team of financial services and sales professionals while supporting Meridian’s mission statement. The…
Added 38 mins ago
M
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
We’re looking for a delivery leader who combines strong program management discipline with practical experience of complex technical implementations end to end. This isn’t a governance-only…
Added 38 mins ago
SC
Manufacturing Support
Sodexo Canada Ltd
Bolton, ON
- $18.75 to $19 CAD / hour
- Full-time
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55…
Added 38 mins ago
D
Cashier-Barista
Dexterra
Burnaby, BC
- $19 to $20 CAD / hour
- Part-time
We are growing! We are looking for a Food Service Worker/Cashier to join our dynamic team. We have Part Time positions available. You will be offered a great team environment, work/life…
Added 53 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…

Arctic Wolf

Incident Commander

Waterloo, ON, Canada
Office - CAN - Ontario, Waterloo, Canada

$65,000 to $143,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $143,000 CAD / year
Job type: Full-time
Experience: 0 to 3 years of IT support, NOC, or incident management experience
Posting language: English
Posted: Oct 30, 2026

Original job description

#RunwiththePack

At Arctic Wolf, we’re on a mission to end cyber risk.

We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.

More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.

We’re constantly looking for talented people to join the Pack and help us take our performance to the next level.

About the Position:

Position Overview

Operational Incident Commander responsible for solo commanding service incidents of any severity, including Sev1 and Sev2, from detection through technical resolution and through the postmortem that follows. This is the role that puts hands on the wheel during an active incident: assembling the response team, running the bridge, driving investigation, coordinating remediation in real time, and closing the loop with a postmortem and templated status communications.

Given the size of the Incident Commander team, Level 1 cannot be a narrow, entry-only role; it has to be able to run the full lifecycle of a routine incident independently, including publishing templated status updates and facilitating the postmortem for incidents it personally commanded. What Level 1 does not own is judgment that carries cross organizational visibility: finalizing severity for Sev1/Sev2, deciding on communications that fall outside the standard template, and authoring the formal RCA document sit with Level 2.

Primary Responsibilities and Duties

Solo command incidents at any severity (Sev1 through Sev4) from detection through technical resolution, including Sev1/Sev2 incidents
Assemble the appropriate response team and lead the command bridge (Zoom, incident channel) for the incident's duration
Monitor and triage incoming incidents using Jira, Zendesk, and Statuspage; propose an initial severity assessment
Lead technical investigation using Kibana, Grafana, and Unix command line tools to identify probable cause and drive remediation
Gather input from tech leads and subject matter experts on symptoms, fixes, and remediation risk, and drive the incident to technical resolution
Author and publish templated status page and incident updates directly, using existing templates
Document the incident timeline, actions taken, and outcomes in real time in the incident tracking tool
Run the postmortem for incidents using existing templates, and drive resulting action items to closure
Chair COE Review meetings
Follow and execute against existing incident response playbooks; flag gaps or outdated steps to a Level 2 Incident Commander
Hand off RCA authorship and any communications that fall outside the standard template to a Level 2 Incident Commander at the appropriate point during, or immediately following, the incident
Escalate incidents that carry ambiguous severity, cross organizational risk, or customer/reputational risk to a Level 2 or Level 3 Incident Commander

Key Skills

Working knowledge of incident management and monitoring tooling (Jira, Zendesk, Statuspage, Kibana, Grafana)
Working Unix command line proficiency
Ability to stay calm, decisive, and organized while running a live bridge under time pressure
Structured troubleshooting and technical investigation
Comfort writing clear, templated customer facing status updates and facilitating a structured postmortem meeting
Ability to recognize when a decision exceeds this level's scope and hand it off cleanly

Minimum Qualifications

0 to 3 years of IT support, NOC, or incident management experience
Technical degree, diploma, or equivalent practical experience
Demonstrated interest in networking, systems operations, or cybersecurity
Customer facing experience in any capacity

Benefits

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees
Flexible time off and paid volunteer days
RRSP contribution and matching
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Family-forming benefits, enhanced maternity benefits, and paid parental leave

Security Requirements 

At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.

Depending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.

Base Salary

The base salary range for this job family is 65,000 to 143,000 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Your next big opportunity starts here - apply today and help us end cyber risk.

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More about this job

Responsibilities

The Incident Commander is responsible for managing service incidents from detection through technical resolution and postmortem documentation. This role involves leading the response team, coordinating investigations, and maintaining clear communication throughout the incident lifecycle.

Requirements

Candidates should have 0 to 3 years of experience in IT support, NOC, or incident management, along with a technical degree or equivalent practical experience. Proficiency in monitoring tools, Unix command line, and structured troubleshooting is required.

Skills

Incident management
Jira
Zendesk
Statuspage
Kibana
Grafana
Unix command line
Technical investigation
Troubleshooting
Incident response
Communication
Postmortem facilitation
Networking
Systems operations
Cybersecurity

Benefits

Equity
Flexible time off
Paid volunteer days
RRSP contribution and matching
Training and career development programs
Private benefits plan
Medical insurance
Mental health services
Dental insurance
Disability insurance
Life insurance
AD&D insurance
Employee Assistance Program
Family-forming benefits
Enhanced maternity benefits
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Incident Commander
Cybersecurity
Security Operations
Incident Management
Jira
Zendesk
Statuspage
Kibana
Grafana
Unix
Troubleshooting
Postmortem
RCA
Networking
Systems Operations
Threat Intelligence
Service Incidents
IT Support
NOC
Command Bridge

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