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Added 12 mins ago
S
OCS Design Delivery – Senior Manager
SYSTRA
Toronto, ON
- Full-time
The role is for Go Expansion Program and associated with Delivery Partners for Metrolinx. Selected candidate will lead and manage the design, for Electrification Systems. (POS /OCS)
Added 12 mins ago
PC
Director - Systems Engineering & Integration
Parsons Corporation
Burnaby, BC
- Full-time
Able to act as a technical lead, providing System Engineering, integration, and delivery
Added 12 mins ago
UO
Platform Engineering Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The Platform Engineering Manager provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within Enterprise Automation and…
Added 12 mins ago
UO
Applications Technical Lead
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The Applications Technical Lead provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within the Enterprise Automation…
Added 12 mins ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…and collaboration? Are you a natural multitasker with strong technical, writing, and communication skills who takes initiative, uses good judgment, and can see both the details and the…
Added 12 mins ago
S
Senior Fire Protection Engineer
Stantec
Markham, ON
- Full-time
…multidisciplinary teams across Canada. You will also contribute to the technical direction of projects, mentor junior staff, and support the continued development of our fire protection…
Added 12 mins ago
JI
Cost Accounting Manager
J.D. Irving, Limited
Lethbridge, AB
- Full-time
The Cost Accounting Manager will oversee all technical aspects of the plant’s accounting resources, analysis and reporting of plant costing information. Accounts for and communicates…
Added 12 mins ago
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IT Architect II
TD
Mississauga, ON · Toronto, ON
- Full-time
Conduct pre and post implementation reviews, ensuring all technical solutions have met business requirements
Added 12 mins ago
CS
Senior Account Executive, Europe
Carina Software
North Vancouver, BC
- £80,000 to £95,000 GBP / year
- Full-time
· Provide high level demonstration of various Navarik Products, and work with technical teams for more in-depth product discussions
Added 12 mins ago
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Product Lifecycle Manager
Ciena
Ottawa, ON
- Full-time
Ready to lead from the front? This is a high-impact opportunity for a seasoned, commercially minded product leader who thrives on momentum, tackles ambiguity with confidence, and wants to…
Added 12 mins ago
B
Manager, Digital Strategy & Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a strategic and data-driven Manager, Digital Strategy & Insights to lead digital transformation initiatives and drive business growth through actionable insights. This role…
Added 27 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 27 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Added 27 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 27 mins ago
O
Lead UX Developer (React)
OpenText
Waterloo, ON
- Full-time
…collaboration are key components of our corporate culture. As a Lead UX Developer on the Viewing and Transformation Development team, you will independently design, build, and constantly…
Added 27 mins ago
BI
Project Manager - Radio & Wireless Communications
BURGEON IT SERVICES
ON · Ontario, Canada
- Contract
v Project Governance & Execution: Lead end-to-end Project Management Lifecycles for multi-million dollar telecommunications capital investments.
Added 27 mins ago
Q
Senior GRC Analyst
Quantexa
Toronto, ON
- $116,000 to $146,000 CAD / year
- Full-time
This is a governance focused security role requiring a solid understanding of technical security, cloud environments and modern software development, combined with practical experience…
Added 27 mins ago
AS
Senior Clinical Trial Manager
Atlas Search
Canada
- Full-time
The Senior Clinical Trial Manager serves as the clinical functional lead, responsible for site management and clinical monitoring activities across assigned studies and projects in…
Added 27 mins ago
C
Track Maintainer Truck Driver
CN
Yarbo, SK
- Full-time
Added 27 mins ago
SI
Senior or Intermediate Civil/Structural Engineer
Synectics Inc.
Sudbury, ON · Greater Sudbury, ON
- $100,000 to $150,000 CAD / year
- Full-time
The successful candidate will be responsible for structural design, project coordination, technical reviews, and mentoring junior engineering professionals.
Added 27 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 27 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 27 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 27 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 27 mins ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Arctic Wolf

Incident Commander

Waterloo, ON, Canada
Office - CAN - Ontario, Waterloo, Canada

$65,000 to $143,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $143,000 CAD / year
Job type: Full-time
Experience: 0 to 3 years of IT support, NOC, or incident management experience
Posting language: English
Posted: Oct 30, 2026

Original job description

#RunwiththePack

At Arctic Wolf, we’re on a mission to end cyber risk.

We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.

More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.

We’re constantly looking for talented people to join the Pack and help us take our performance to the next level.

About the Position:

Position Overview

Operational Incident Commander responsible for solo commanding service incidents of any severity, including Sev1 and Sev2, from detection through technical resolution and through the postmortem that follows. This is the role that puts hands on the wheel during an active incident: assembling the response team, running the bridge, driving investigation, coordinating remediation in real time, and closing the loop with a postmortem and templated status communications.

Given the size of the Incident Commander team, Level 1 cannot be a narrow, entry-only role; it has to be able to run the full lifecycle of a routine incident independently, including publishing templated status updates and facilitating the postmortem for incidents it personally commanded. What Level 1 does not own is judgment that carries cross organizational visibility: finalizing severity for Sev1/Sev2, deciding on communications that fall outside the standard template, and authoring the formal RCA document sit with Level 2.

Primary Responsibilities and Duties

Solo command incidents at any severity (Sev1 through Sev4) from detection through technical resolution, including Sev1/Sev2 incidents
Assemble the appropriate response team and lead the command bridge (Zoom, incident channel) for the incident's duration
Monitor and triage incoming incidents using Jira, Zendesk, and Statuspage; propose an initial severity assessment
Lead technical investigation using Kibana, Grafana, and Unix command line tools to identify probable cause and drive remediation
Gather input from tech leads and subject matter experts on symptoms, fixes, and remediation risk, and drive the incident to technical resolution
Author and publish templated status page and incident updates directly, using existing templates
Document the incident timeline, actions taken, and outcomes in real time in the incident tracking tool
Run the postmortem for incidents using existing templates, and drive resulting action items to closure
Chair COE Review meetings
Follow and execute against existing incident response playbooks; flag gaps or outdated steps to a Level 2 Incident Commander
Hand off RCA authorship and any communications that fall outside the standard template to a Level 2 Incident Commander at the appropriate point during, or immediately following, the incident
Escalate incidents that carry ambiguous severity, cross organizational risk, or customer/reputational risk to a Level 2 or Level 3 Incident Commander

Key Skills

Working knowledge of incident management and monitoring tooling (Jira, Zendesk, Statuspage, Kibana, Grafana)
Working Unix command line proficiency
Ability to stay calm, decisive, and organized while running a live bridge under time pressure
Structured troubleshooting and technical investigation
Comfort writing clear, templated customer facing status updates and facilitating a structured postmortem meeting
Ability to recognize when a decision exceeds this level's scope and hand it off cleanly

Minimum Qualifications

0 to 3 years of IT support, NOC, or incident management experience
Technical degree, diploma, or equivalent practical experience
Demonstrated interest in networking, systems operations, or cybersecurity
Customer facing experience in any capacity

Benefits

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees
Flexible time off and paid volunteer days
RRSP contribution and matching
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Family-forming benefits, enhanced maternity benefits, and paid parental leave

Security Requirements 

At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.

Depending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.

Base Salary

The base salary range for this job family is 65,000 to 143,000 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Your next big opportunity starts here - apply today and help us end cyber risk.

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More about this job

Responsibilities

The Incident Commander is responsible for managing service incidents from detection through technical resolution and postmortem documentation. This role involves leading the response team, coordinating investigations, and maintaining clear communication throughout the incident lifecycle.

Requirements

Candidates should have 0 to 3 years of experience in IT support, NOC, or incident management, along with a technical degree or equivalent practical experience. Proficiency in monitoring tools, Unix command line, and structured troubleshooting is required.

Skills

Incident management
Jira
Zendesk
Statuspage
Kibana
Grafana
Unix command line
Technical investigation
Troubleshooting
Incident response
Communication
Postmortem facilitation
Networking
Systems operations
Cybersecurity

Benefits

Equity
Flexible time off
Paid volunteer days
RRSP contribution and matching
Training and career development programs
Private benefits plan
Medical insurance
Mental health services
Dental insurance
Disability insurance
Life insurance
AD&D insurance
Employee Assistance Program
Family-forming benefits
Enhanced maternity benefits
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Incident Commander
Cybersecurity
Security Operations
Incident Management
Jira
Zendesk
Statuspage
Kibana
Grafana
Unix
Troubleshooting
Postmortem
RCA
Networking
Systems Operations
Threat Intelligence
Service Incidents
IT Support
NOC
Command Bridge

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