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Added 15 mins ago
Senior Java Modernization Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
…initiatives, transform legacy Java applications, and support cloud migration programs. The ideal candidate will have strong experience in modernizing monolithic applications, implementing…
Added 59 mins ago
Electrical Engineer
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Full-time
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Senior Data Engineer, Analytics
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Full-time
…combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of…
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Senior Data Engineer, Analytics
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Added 1 hour ago
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Arctic Wolf

Professional Services Engineer 1

Waterloo, ON, Canada
Office - CAN - Ontario, Waterloo, Canada

Pay: $62,100 to $225,900 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for a meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a Professional Services Engineer 1 to be part of making that happen.  

Responsibilities:

Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers
Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development
Primary technical resource for customers and partners during the deployment process, including technical troubleshooting
Engage with multiple constituents at the customer organization – Business and IT
Perform technical needs assessments of customer and/or partners
Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
Perform other projects and responsibilities, as assigned

Required Skills and Experience:

Bachelor’s degree, or combination of education and relevant experience
CCNA certification or equivalent with history of networking and routing experience
Aptitude and desire for technical learning and growth
Strong experience in customer facing implementation roles – customer advocate
The ability to multi-task: researching product capabilities, and balancing priorities for multiple projects and customers on a daily basis.
A broad understanding of current IT infrastructure practices
Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration
Strong background and hands-on experience with at least 2 or more of the following networking technologies (FW, switch etc): Cisco, Juniper, Check Point, Palo Alto or Fortinet
Experience developing processes and managing projects in a technology-based service organization
With current and in-depth experience in two or more of the following areas
- Small to medium sized business environment networking practices
- Endpoint deployment and management (Mac, Windows, Linux)
- Microsoft Active Directory (Group Policy, Server Administration, etc)
- Virtualization technologies
- Firewall technologies
- Cloud Platforms – AWS, Azure, GCP
Fanatical devotion to customer service, business quality, and data security
Assist with developing processes and managing projects in a technology-based service organization
The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
Excellent organizational skills and written/oral communication skills
The ability to be flexible and work in a rapidly changing environment is required
This is an in office position - candidates can sit in Eden Prairie, MN, San Antonio, TX, or Waterloo, Ontario, Canada - any are fine as we require team members work from a corporate office
Some travel may be required – up to 5%. Passport is required.

Nice to have Skills and Experience:

Linux CLI
Python, Powershell / General scripting experience

On-Camera Policy:
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that - by protecting people’s and organizations’ sensitive data and seeking to end cyber risk - we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements 

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 
Background checks are required for this position.  
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

The base salary range for this job family is 62,100 to 225,900 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

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More about this job

Responsibilities

Lead technical implementations and deployments of Arctic Wolf solutions, providing troubleshooting and technical guidance to customers and partners. Coordinate with customer stakeholders and internal teams to resolve technical issues, assess needs, and identify opportunities for product and process improvements.

Requirements

Requires a bachelor’s degree or equivalent combination of education and relevant experience, CCNA certification or equivalent networking and routing experience, and a strong customer-facing implementation background. Candidates should have hands-on experience with networking and security technologies, Windows or Linux, Active Directory, virtualization, project and process management, and at least two specified networking technologies or technical areas.

Skills

Network Configuration
Network Routing
Network Security
Customer-Facing Implementation
Technical Troubleshooting
Project Management
Process Development
Windows and Linux
Active Directory
Virtualization
Firewall Technologies
Endpoint Deployment and Management
Cloud Platforms
Customer Service
CCNA
Python and PowerShell Scripting

Benefits

Equity
Flexible Time Off
Paid Volunteer Days
RRSP Match
401(k) Match
Training and Career Development
Medical Insurance
Mental Health Services
Dental Insurance
Disability Insurance
Life and AD&D Insurance
Employee Assistance Program
Fertility Support
Paid Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Security Operations
Aurora Platform
CCNA
Networking
Routing
Network Configuration
Network Security
Cisco
Juniper
Check Point
Palo Alto
Fortinet
Firewalls
Switches
Windows
Linux
Active Directory
Group Policy
Server Administration
Virtualization
Endpoint Deployment
Endpoint Management
AWS
Azure
GCP
Python
PowerShell
Technical Troubleshooting
Project Management

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