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Arctiq

Bilingual Sales Ops Specialist

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 2-3 years of experience in a sales support position within IT
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Overview:

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview:

Reporting to the Inside Sales Manager, the Sales Ops Specialist will be working with assigned Client Directors and their clients to provide sales and operations support. This individual plays a key role in supporting the sales team by handling quoting and order booking and coordinating with vendors, distribution, clients and internal teams to ensure smooth and efficient sales operations process.

This role will require someone who enjoys a dynamic and changing environment as part of a high-growth company. It will require collaboration between different business units and departments while working on a national team but supporting at the regional level. It is a hybrid role but will require office time based on regional activities. Some of the key traits to be successful in this role include:

Highly detail oriented
Strong communication skills
Ability to solve problems independently or collaboratively
Customer focused attitude
Time management and organization skills
Adaptability and ability to thrive in dynamic environments
Team player
Ownership and accountability for owed deliverables

Note: Fluency in French is mandatory for this role.

Responsibilities:

Work closely with Client Directors to understand their customer projects and support in the day to day activities
Participation in client meetings and presentations may be required
Identify and submit opportunity registrations when applicable along with noting potential rebates provided by Vendor Management and Client Director and submitting claims as required
Build a strong and trustworthy relationship with Client Director and client
Understand the individual needs of Client Directors and their clients and how to effectively support the business
Source product from manufacturers and distributors, obtaining pricing, current lead times and availability
Prepare quotations and templates as required along with processing sales orders according to Arctiq guidelines and submitting for processing
Complete and renew all applicable sales certifications
Develop relationship with Manufacturers and relevant Distribution contacts
Help with coordinate and quote any logistics required for delivery
Responsible for initiating product returns within assigned territory and submitting to Finance for tracking and closure
Create various reports ensuring they are timely and relevant
Recommend opportunities for operational and process improvement within the Inside Sales role
Train and provide process guidance for new team members
Handle any special projects as assigned by management

Qualifications:

Minimum of 2-3 years of experience in a sales support position within IT
Knowledge and experience working within IT channel
University/College diploma/degree is preferred
Strong organizational, verbal and written communication skills
Ability to work independently or in team environment while functioning well under pressure
Proficient in Word, Excel and PowerPoint
Experience in Hubspot, ConnectWise Sell and Netsuite is a definite asset

Please note - this is not a Business Development Role that will include cold calling or setting up appointments/meetings for the Client Directors.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Sales Ops Specialist supports Client Directors by managing quoting, order booking, and coordinating with vendors and internal teams. They are also responsible for maintaining client relationships, processing sales orders, and identifying operational process improvements.

Requirements

Candidates should have 2-3 years of experience in an IT sales support role and possess strong organizational and communication skills. Proficiency in Microsoft Office and experience with CRM tools like Hubspot or Netsuite is preferred, along with mandatory fluency in French.

Skills

Sales operations
Quoting
Order booking
Vendor management
Customer service
Communication skills
Problem solving
Time management
Organization skills
Adaptability
Teamwork
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Hubspot
Netsuite

Visa sponsorship

Not detected in the job text

Keywords

Sales Operations
IT Services
Managed Services
Enterprise Security
Modern Infrastructure
Platform Engineering
Quoting
Order Booking
Vendor Management
Distribution
Hubspot
ConnectWise Sell
Netsuite
Sales Support
IT Channel
Logistics
Product Returns
Reporting
Process Improvement
French Fluency

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