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Ardene

Customer Service Representative

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

WHO WE ARE:

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.

Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.

The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:

Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
Responds to customer emails, calls and inquiries on other platforms, daily;
Identifies customer’s needs and reacts accordingly following established processes;
Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
Assists the e-commerce department during peak periods;
Other tasks as required.

WHAT YOU’LL NEED:

Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an asset;
Experience working within a fast paced retail, sales and/or call center environment;
Exceptional verbal and written communication skills;
A positive attitude and a customer focused approach;
Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well strong typing skills;
Comfortable with assessing customer needs over the phone and via email;
Good interpersonal skills and an ability to work independently and in a team environment;
Strong leadership skills and able to deliver results;
Ability to multitask and perform in fast paced an sensitive situations.
Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday).
Willingness to work on weekends during busy periods.

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More about this job

Responsibilities

The Customer Service Representative manages customer inquiries across multiple channels while maintaining brand standards and professionalism. They collaborate with internal departments to resolve concerns and support the e-commerce team during peak periods.

Requirements

Candidates must be perfectly bilingual in English and French and possess experience in a fast-paced retail or call center environment. Proficiency in Microsoft Office and strong interpersonal and communication skills are required for this role.

Skills

Customer service
Bilingualism
Communication skills
Microsoft Office
Word
Excel
Typing
Interpersonal skills
Multitasking
Problem solving
Retail experience
Call center experience
Sales
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Call Center
Bilingual
Microsoft Office
Word
Excel
E-commerce
Communication
Interpersonal Skills
Multitasking
Brand Representation
Sales
Data Entry

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