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Added 7 hours ago
MU
Audiovisual Assistant B (CIRMMT)
McGill University
Magog, QC
- Part-time
The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent. For example, incumbents may be asked to perform…
Added 7 hours ago
TI
Inside Sales Representative-French & English
TMG Industrial
Oakville, ON
- Full-time
…fastest-growing markets, and we’re investing to grow it further. As our Bilingual Inside Sales Representative, you’ll be a key voice for these customers and help shape how we grow in the…
Added 10 hours ago
QR
Sales Representative
Quincaillerie Richelieu
Vancouver, BC
- Full-time
Your role will be to deliver an exceptional purchasing experience to our customers for all their MRO needs. As an integral part of the MRO team, you will be responsible for increasing sales…
Added 10 hours ago
A
Customer Service Representative
Ardene
Laval, QC
- Full-time
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.
Added 17 hours ago
I
Seasonal Customer Experience Representative
Indigo
Oakville, ON
- $17.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 18 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
Reporting to the Commercial Director, the Outside Sales Representative will work closely with the management team and be responsible for purchasing scrap metal products from dealerships and…
Added 18 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Ottawa, ON
- Full-time
We are looking for an Outside Sales Representative, responsible for the development of the market in the
Added 1 day ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
Language Requirement: Bilingual Imperative (CBCC)
Added 1 day ago
GD
Customer Service Representative - Contract
Groupe Dynamite
Mont-Royal, QC
- Contract
Reporting to your Team Leader and Supervisor, as a GARAGE/ DYNAMITE Customer Relationship Ambassador, you are the voice of the brand. You are genuine and you care about the people around…
Added 1 day ago
WS
Service Centre Outbound Specialist (Fixed Term)
WCG Services
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 2 days ago
U
Customer Service Representative - Bilingual (French)
Uline
Hamilton, ON · Toronto, ON · Mississauga, ON · Cambridge, ON · Milton, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 2 days ago
QR
Agent au Service à la clientèle- Industriel
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Richelieu Hardware is currently seeking an Industrial Customer Service Representative for a permanent, full-time position serving our industrial clientele. The position is based at the…
Added 2 days ago
TS
Bilingual Customer Service Representative
The Sydney Call Centre
Sydney, NS
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 2 days ago
Sales Representative / Representant de vente - Moncton
The Linq Agency
Moncton, NB
Previous experience in sales, retail, customer service, hospitality, fundraising, or brand ambassador roles is an asset
Added 2 days ago
NC
Project Coordinator (Entry-Level)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Education & Experience: 0–2 years of experience in project coordination, administrative support, or customer service. A degree or diploma in Business Administration, Operations, IT, or a…
Added 2 days ago
AC
Global Security Representative
Air Canada
Dorval, QC
- Full-time
As a Global Security Representative in the Global Security Operations Centre (GSOC), the incumbent acts as first point of contact for Corporate Security within our 24/7 centralized…
Added 2 days ago
Customer Service Representative
Tree Island Steel
Richmond, BC
We are seeking a Customer Service Representative (CSR) responsible for coordinating and processing customer orders and handling inquiries, complaints, and invoicing issues to meet both…
Added 2 days ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
We are seeking a Bilingual Technical Support Specialist to provide first-level IT support, Administrative Assistants, and Multi-Advisor Corporations. The successful candidate will serve as…
Added 2 days ago
S
Project Coordinator (Entry-Level)
Stingray
Montreal, QC
- Full-time
Education & Experience: 0–2 years of experience in project coordination, administrative support, or customer service. A degree or diploma in Business Administration, Operations, IT, or a…
Added 2 days ago
S
Manager, Facilities
St.Amant
Winnipeg, MB
- Full-time
St.Amant is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.
Added 2 days ago
QR
Représentant - Ventes - Industriel
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Détenir un diplôme d’études collégiales (DEC) et/ou une expérience pertinente.
Added 2 days ago
CO
Citizen Service Representative (Including Library Services) - Bilingual (English/French)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…process documents; perform data entry, in support of quality customer…
Added 2 days ago
Regional Business Manager - Canada
JCB North America
Montreal, QC
…designed to perform in the toughest environments while maximizing customer…
Added 2 days ago
SH
Unit Clerk-Commis d'unité
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
Minimum one (1) year experience in a related clinical area.
Added 2 days ago
M
Billingual Customer Service Professional
Manulife
Kitchener, ON · Waterloo, ON · Montreal, QC
- Full-time
…êtes toujours intéressé à chercher des moyens d'améliorer l'expérience client ? Vous aimez résoudre les problèmes et rechercher des solutions alternatives ? Alors nous avons un rôle pour…

Ardene

Customer Service Representative

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

WHO WE ARE:

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.

Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.

The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:

Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
Responds to customer emails, calls and inquiries on other platforms, daily;
Identifies customer’s needs and reacts accordingly following established processes;
Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
Assists the e-commerce department during peak periods;
Other tasks as required.

WHAT YOU’LL NEED:

Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an asset;
Experience working within a fast paced retail, sales and/or call center environment;
Exceptional verbal and written communication skills;
A positive attitude and a customer focused approach;
Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well strong typing skills;
Comfortable with assessing customer needs over the phone and via email;
Good interpersonal skills and an ability to work independently and in a team environment;
Strong leadership skills and able to deliver results;
Ability to multitask and perform in fast paced an sensitive situations.
Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday).
Willingness to work on weekends during busy periods.

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More about this job

Responsibilities

The Customer Service Representative manages customer inquiries across multiple channels while maintaining brand standards and professionalism. They collaborate with internal departments to resolve concerns and support the e-commerce team during peak periods.

Requirements

Candidates must be perfectly bilingual in English and French and possess experience in a fast-paced retail or call center environment. Proficiency in Microsoft Office and strong interpersonal and communication skills are required for this role.

Skills

Customer service
Bilingualism
Communication skills
Microsoft Office
Word
Excel
Typing
Interpersonal skills
Multitasking
Problem solving
Retail experience
Call center experience
Sales
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Call Center
Bilingual
Microsoft Office
Word
Excel
E-commerce
Communication
Interpersonal Skills
Multitasking
Brand Representation
Sales
Data Entry

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