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Added 3 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Orangeville, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 3 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 4 mins ago
AS
IT Field Technologist
Abbotsford School District
Abbotsford, BC
- Full-time
…work methods with new and/or unusual problems referred to the Manager - Information Technology or designate. Work is periodically reviewed for quality of service provided and adherence to…
Added 4 mins ago
J
Chargé de Programme en évènementiel
JPdL
Montreal, QC
- Full-time
Position: Program Manager in Events, Montreal, QC
Added 19 mins ago
SC
shift supervisor - Store# 48602, 1375 Trim Road
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 19 mins ago
SR
Sales Associate
Staples Retail
Calgary, AB
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 33 mins ago
SG
Truck Driver – Class 1
Silliker Glass
Borden-Carleton, PE
- Full-time
Communicate effectively with shipping manager, customers, and other team members to coordinate delivery schedules and resolve any issues that may arise.
Added 49 mins ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 49 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Paris, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 49 mins ago
CC
Greeting Card Merchandiser (PT) - Hamilton
Carlton Cards
Hamilton, ON
- Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 49 mins ago
TH
Overnight Freight Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
…pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and order…
Added 55 mins ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals…
Added 57 mins ago
MG
Bar Manager
McInnis Group (1993) Ltd. O/A Uptown Lounge
Charlottetown, PE
- Full-time
Oversees daily bar and dining room operations while actively performing bartending and food service duties.
Added 1 hour ago
AC
Senior Tax Manager
Accountor CPA
Calgary, AB
- Full-time
We are seeking an experienced Tax Manager to join our growing accounting and tax practice.
Added 1 hour ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Sherwood Park, AB
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 1 hour ago
Sales Associate
Laura Canada
Windsor, ON
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 1 hour ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Kitchener, ON
- Full-time
· Report any concerns to senior warehouse manager
Added 1 hour ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Kitchener, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 1 hour ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 1 hour ago
QR
Sales Representative - Retail Saskatchewan
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
…proximity of Saskatoon. Under the supervision of the Retail Sales Manager, the Representative will ensure the development of new customers and the retention of existing customers in the…
Added 1 hour ago
QR
Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
Working closely with the Operations Manager, Purchaser, Customer Service, and Sales teams, the Warehouse Supervisor drives continuous improvement, develops employees, supports…
Added 1 hour ago
QR
National Account Sales Manager-Retail
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Richelieu Hardware is looking for a National Account Sales Manager-Ratail to develop and manage strategic relationships with Major Retail Hardware chains Home Improvement, and Building…
Added 1 hour ago
QR
Product Manager – Door Hardware
Quincaillerie Richelieu
Kitchener, ON
- Full-time
We are seeking a dynamic, experienced Product Manager – Door Hardware to drive product strategy, sales growth, and market development within the door and builders’ hardware industry. Based…
Added 1 hour ago
A
Customer Service Representative
Ardene
Laval, QC
- Full-time
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:
Added 1 hour ago
A
Operations Specialist
Ardene
Laval, QC
- Full-time
Reporting to the Operational Excellence and Development Manager, the Operational Specialist’s responsibilities include, but are not limited to:

Ardene

Customer Service Representative

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

WHO WE ARE:

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.

Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.

The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:

Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
Responds to customer emails, calls and inquiries on other platforms, daily;
Identifies customer’s needs and reacts accordingly following established processes;
Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
Assists the e-commerce department during peak periods;
Other tasks as required.

WHAT YOU’LL NEED:

Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an asset;
Experience working within a fast paced retail, sales and/or call center environment;
Exceptional verbal and written communication skills;
A positive attitude and a customer focused approach;
Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well strong typing skills;
Comfortable with assessing customer needs over the phone and via email;
Good interpersonal skills and an ability to work independently and in a team environment;
Strong leadership skills and able to deliver results;
Ability to multitask and perform in fast paced an sensitive situations.
Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday).
Willingness to work on weekends during busy periods.

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More about this job

Responsibilities

The Customer Service Representative manages customer inquiries across multiple channels while maintaining brand standards and professionalism. They collaborate with internal departments to resolve concerns and support the e-commerce team during peak periods.

Requirements

Candidates must be perfectly bilingual in English and French and possess experience in a fast-paced retail or call center environment. Proficiency in Microsoft Office and strong interpersonal and communication skills are required for this role.

Skills

Customer service
Bilingualism
Communication skills
Microsoft Office
Word
Excel
Typing
Interpersonal skills
Multitasking
Problem solving
Retail experience
Call center experience
Sales
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Call Center
Bilingual
Microsoft Office
Word
Excel
E-commerce
Communication
Interpersonal Skills
Multitasking
Brand Representation
Sales
Data Entry

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