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Added 1 min ago
A
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
- Full-time
…de 3 500 concessionnaires, leur permettant d’optimiser leurs opérations, leur marketing et leurs ventes. Dealertrack Canada est le principal portail de financement automobile au pays,…
Added 1 min ago
TI
Inside Sales Representative-French & English
TMG Industrial
Oakville, ON
- Full-time
During your probationary period, you will start in Customer Support to gain hands-on exposure to our products, systems, and customer needs. This training period is designed to give you a…
Added 1 min ago
AT
assistant transportation manager
Acme Transport Ltd.
Surrey, BC
- Full-time
Added 1 min ago
FC
Plant Operator
FLINT Corp.
Didsbury, AB
- Full-time
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental…
Added 1 min ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Whitby, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 16 mins ago
SE
Rebate Recovery Officer | Home Electrification
Smart Energy Group
Waterloo, ON
- Full-time
…successful lodgement of rebate claims, working closely with Finance, Operations, Sales, IT and relevant external parties to identify and resolve discrepancies, streamline processes,…
Added 16 mins ago
VA
Domestic Captain, Dash 8-300
Voyageur Aviation
North Bay, ON
- Full-time
From our home base in North Bay, Ontario, we support missions around the world, including humanitarian aid, cargo transport, and workforce mobility to remote areas. We’re not just part of…
Added 17 mins ago
VF
Potato Farm Technician
Vanco Farms Ltd.
Mount Albion, PE
- Full-time
Work with the farm team to support daily and seasonal potato production and storage operations.
Added 29 mins ago
ST
Office Receptionist
Shivalik Trading Inc.
Montague, PE
- Full-time
…organized, and friendly individual to manage our front-office operations and ensure a seamless experience for everyone who connects with our…
Added 31 mins ago
SB
Project Manager
Sky Building Restoration
Oakville, ON
- Full-time
Provide overall management and oversight of day-to-day project site operations.
Added 31 mins ago
BC
Registered Nurse - Medical B6
Brant Community Healthcare System
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- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 31 mins ago
UO
Head of Dermatology
University of Ottawa
Ottawa, ON
- Full-time
…faculty. The Head of Dermatology will foster research initiatives, support grant applications, and encourage interdisciplinary collaboration across the university and affiliated hospitals.…
Added 31 mins ago
A
Solutions Architect
Artech
Mississauga, ON
- $70 to $110 CAD / hour
- Contract
…enterprise AI and automation solutions that transform business operations and improve healthcare…
Added 31 mins ago
I
Warehouse Co-worker (3-month term)
IKEA
Mississauga, ON
- Contract
Effectively perform core and support processes in the assigned area of responsibility, utilizing available systems and tools to ensure efficient operations and data integrity.
Added 31 mins ago
SB
Abatement / Restoration / Construction Renovation Coordinator
Sky Building Restoration
Oakville, ON
- Full-time
…suppliers, clients, insurance representatives, and management to support operational excellence across restoration, environmental, reconstruction, and renovation…
Added 31 mins ago
Post Purchase Operations Coordinator - Temporary 12 months
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…fix fulfillment problems. You are the main contact for Ship Support, so when a store needs help with an order, you are the person they…
Added 31 mins ago
GE
Lead Dispatcher
GFL Environmental Inc.
Coquitlam, BC
- Full-time
Team Leadership: Direct and lead the daily operations of a team of five dispatchers, which includes a support team member. Provide guidance, coaching, and support to ensure optimal team…
Added 45 mins ago
R(
Fashion Associate (Part time - Seasonal) - Crossiron Mills
Reitmans (Canada) Ltée/Ltd
Rocky View No 44, AB · Rocky View County, Alberta
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
KG
Accountant
KUTHALA GROUP
Mississauga, ON
- Full-time
…equipment rentals, warehousing and outdoor storage solutions, and support services such as fuel cards and 24/7 repairs. Kuthala Group also provides private lending for working capital,…
Added 1 hour ago
CH
Guest Experience Representative, Calgary (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
…circumstances. This role is positioned in multiple locations to support the guest transportation programs in Calgary, Kelowna, and…
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Lethbridge, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
TT
coordinator
The TJX Companies, Inc.
Surrey, BC
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
GE
Spare Driver - Class 3
GFL Environmental Inc.
Coquitlam, BC
- Full-time
…hours. Successful candidates must be flexible and available to support operations across all three lines of business: Commercial Front End, Roll-Off, and Residential…
Added 1 hour ago
SC
barista - Store# 04753, VANCOUVER GENERAL HOSPITAL-OAK&12TH
Starbucks Coffee Company
Vancouver, BC
- Full-time
Added 1 hour ago
CA
Parts Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
Maintain a clean, organized parts area to support efficient operations.

Ardene

IT Store Support Technician

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

WHO YOU ARE:

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You will be critical in ensuring the quality of the service provided while improving network efficiency and fostering its growth. Your responsibilities will include, but are not limited to:

Providing IT support, as a first point of contact for store employees;
Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems),
Resolving and prioritizing urgent store-impacting issues (e.g., POS downtime), monitoring progress, and ensuring resolution in line with operational service levels;
Identifying issues impacting POS systems, handheld devices, payment terminals, store printers, and store Wi-Fi, finding timely solutions, and escalating when required;
Escalating technically complex cases to the appropriate members of the IT team;
Performing tasks related to the configuration, installation, operation, and troubleshooting of POS registers, debit/credit terminals, back-store computers, printers, handheld inventory devices, digital signage, and store communication systems;
Providing store associates with basic troubleshooting guidance and training on store technology systems, POS functions, and operational tools;
Maintaining clear documentation of recurring store-level issues and solutions to support knowledge sharing within the district/region;
Participating in testing and documenting new technical features when required;
Monitoring the creation of user accounts and accesses to the IT systems such as POS, inventory platforms, and company communication portals;
Managing all computer equipment and systems (monitoring, repairs, warranties, contact with suppliers);
Perform regular performance audits of servers, databases, and security logs;
Respond to performance, availability, and security issues on real-time servers;
Document recurring maintenance activities;
Configure, optimize, and activate/rollout new systems according to specific requirements;
Help architect infrastructure expansion to fit a rapidly changing environment;
Plan & rollout software updates;
Other tasks and projects as assigned.

WHAT YOU’LL NEED:

Post-secondary education in a relevant field of study; technical certification an asset;
Two years of customer service in a support position (helpdesk, technical call centre or equivalent) within a fairly complex environment considered an asset;
Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications
Web applications, networks, protocols, and email (SMTP, POP3) knowledge
Working knowledge and experience with documentation, data & reporting tools including Excel
Strong time management skills
Natural propensity for customer service, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving;
Excellent spoken and written communication (English and French)
Sharp analytical skills as well as strong organizational abilities;
Strong sense of teamwork
Ability to work in-office in Laval

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The IT Store Support Technician acts as the primary point of contact for store employees to resolve technical issues with POS systems, hardware, and network infrastructure. They are responsible for configuring equipment, documenting recurring issues, and escalating complex technical cases to the appropriate IT team members.

Requirements

Candidates must have post-secondary education in a relevant field and at least two years of experience in a technical support or helpdesk role. Proficiency in Windows, OSX, networking protocols, and strong customer service skills are required for this position.

Skills

IT support
POS systems
Troubleshooting
Windows OS
OSX
LAN/WAN
Office business applications
Network protocols
SMTP
POP3
Customer service
Time management
Problem solving
Technical documentation
Hardware configuration

Visa sponsorship

Not detected in the job text

Keywords

IT Support
POS
Windows OS
OSX
LAN
WAN
SMTP
POP3
Hardware
Software
Troubleshooting
Helpdesk
Network
Digital signage
Inventory devices
Servers
Databases
Security logs
Technical documentation
Infrastructure
Customer service
Time management
Analytical skills
Communication
Teamwork

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