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Added 26 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Orangeville, ON
- Full-time
Demonstrated ability to drive the business, lead by example and support corporate programs
Added 26 mins ago
PG
Manufacturing Engineering Manager
Pangeo Group
Vaughan, ON
- $100,000 to $130,000 CAD / year
- Full-time
…machining plant in Vaughan, Ontario. As Engineering Manager, you lead the Manufacturing Engineering function and carry full accountability for its performance, from new-product process…
Added 26 mins ago
PG
Plant Manager-Manufacturing
Pangeo Group
Vaughan, ON
- $150,000 to $190,000 CAD / year
- Full-time
This is a build and run role through start-up and ramp. You'll lead the management team, drive the key customer programs and process development that set the plant apart, and grow a diverse…
Added 26 mins ago
PG
Financial Controller
Pangeo Group
Vaughan, ON
- $100,000 to $135,000 CAD / year
- Full-time
This is a build role through start-up and ramp. You will lead the plant finance team, partner closely with Operations, and spend real time on the production floor.
Added 1 hour ago
MR
Senior Bookkeeper
MoveSmart Rentals
Mississauga, ON
- Full-time
Every application is reviewed by our recruitment team.
Added 1 hour ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
…This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and…
Added 1 hour ago
Health and Safety Advisor
Ecofor Consulting Ltd. BC
Whitehorse, YT
Lead, maintain, and continuously improve Ecofor’s Health, Safety, and Environmental (HSE) Management System, ensuring alignment with regulatory requirements and industry best practices.
Added 1 hour ago
Health and Safety Advisor
Ecofor Consulting Ltd. BC
Prince George, BC
Lead, maintain, and continuously improve Ecofor’s Health, Safety, and Environmental (HSE) Management System, ensuring alignment with regulatory requirements and industry best practices.
Added 1 hour ago
A
Fit Technician
Ardene
Laval, QC
- Full-time
Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not…
Added 1 hour ago
A
Store Assistant Manager
Ardene
St. Catharines, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 1 hour ago
A
IT Store Support Technician
Ardene
Laval, QC
- Full-time
Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You…
Added 1 hour ago
A
Third Key Holder
Ardene
London, ON
- Full-time
Ability to lead a team in a positive and inclusive manner
Added 1 hour ago
A
Store Assistant Manager
Ardene
Surrey, BC
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 1 hour ago
A
Store Assistant Manager
Ardene
Simcoe Lodge, ON · Simcoe, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 1 hour ago
A
Third Key Holder
Ardene
Hamilton, ON
- Full-time
Ability to lead a team in a positive and inclusive manner
Added 1 hour ago
A
Store Manager
Ardene
Victoria, BC
- Full-time
…immediate action on substandard performance. They are able to lead and create an overall positive customer and employee…
Added 1 hour ago
A
Operational Excellence Manager
Ardene
Laval, QC
- Full-time
…strong focus on people development. The Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of…
Added 1 hour ago
A
Store Manager
Ardene
Spruce Grove, AB
- Full-time
…immediate action on substandard performance. They are able to lead and create an overall positive customer and employee…
Added 1 hour ago
A
Third Key Holder Visual
Ardene
Corner Brook, NL
- Part-time
· Ability to lead a team in a positive and inclusive manner
Added 1 hour ago
A
Store Manager (temporary)
Ardene
ON · Kanata, ON
- Full-time
…immediate action on substandard performance. They are able to lead and create an overall positive customer and employee…
Added 1 hour ago
A
Store Assistant Manager
Ardene
Waterloo, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 1 hour ago
A
Store Assistant Manager
Ardene
Kitchener, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 1 hour ago
A
Senior IT Business Analyst
Ardene
Laval, QC
- Full-time
…collaborative, and highly organized, with the ability to independently lead initiatives from business needs through successful…
Added 1 hour ago
A
Store Assistant Manager
Ardene
Nanaimo, BC
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 1 hour ago
A
Store Manager
Ardene
Owen Sound, ON
- Full-time
…immediate action on substandard performance. They are able to lead and create an overall positive customer and employee…

Ardene

IT Store Support Technician

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

WHO YOU ARE:

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You will be critical in ensuring the quality of the service provided while improving network efficiency and fostering its growth. Your responsibilities will include, but are not limited to:

Providing IT support, as a first point of contact for store employees;
Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems),
Resolving and prioritizing urgent store-impacting issues (e.g., POS downtime), monitoring progress, and ensuring resolution in line with operational service levels;
Identifying issues impacting POS systems, handheld devices, payment terminals, store printers, and store Wi-Fi, finding timely solutions, and escalating when required;
Escalating technically complex cases to the appropriate members of the IT team;
Performing tasks related to the configuration, installation, operation, and troubleshooting of POS registers, debit/credit terminals, back-store computers, printers, handheld inventory devices, digital signage, and store communication systems;
Providing store associates with basic troubleshooting guidance and training on store technology systems, POS functions, and operational tools;
Maintaining clear documentation of recurring store-level issues and solutions to support knowledge sharing within the district/region;
Participating in testing and documenting new technical features when required;
Monitoring the creation of user accounts and accesses to the IT systems such as POS, inventory platforms, and company communication portals;
Managing all computer equipment and systems (monitoring, repairs, warranties, contact with suppliers);
Perform regular performance audits of servers, databases, and security logs;
Respond to performance, availability, and security issues on real-time servers;
Document recurring maintenance activities;
Configure, optimize, and activate/rollout new systems according to specific requirements;
Help architect infrastructure expansion to fit a rapidly changing environment;
Plan & rollout software updates;
Other tasks and projects as assigned.

WHAT YOU’LL NEED:

Post-secondary education in a relevant field of study; technical certification an asset;
Two years of customer service in a support position (helpdesk, technical call centre or equivalent) within a fairly complex environment considered an asset;
Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications
Web applications, networks, protocols, and email (SMTP, POP3) knowledge
Working knowledge and experience with documentation, data & reporting tools including Excel
Strong time management skills
Natural propensity for customer service, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving;
Excellent spoken and written communication (English and French)
Sharp analytical skills as well as strong organizational abilities;
Strong sense of teamwork
Ability to work in-office in Laval

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The IT Store Support Technician acts as the primary point of contact for store employees to resolve technical issues with POS systems, hardware, and network infrastructure. They are responsible for configuring equipment, documenting recurring issues, and escalating complex technical cases to the appropriate IT team members.

Requirements

Candidates must have post-secondary education in a relevant field and at least two years of experience in a technical support or helpdesk role. Proficiency in Windows, OSX, networking protocols, and strong customer service skills are required for this position.

Skills

IT support
POS systems
Troubleshooting
Windows OS
OSX
LAN/WAN
Office business applications
Network protocols
SMTP
POP3
Customer service
Time management
Problem solving
Technical documentation
Hardware configuration

Visa sponsorship

Not detected in the job text

Keywords

IT Support
POS
Windows OS
OSX
LAN
WAN
SMTP
POP3
Hardware
Software
Troubleshooting
Helpdesk
Network
Digital signage
Inventory devices
Servers
Databases
Security logs
Technical documentation
Infrastructure
Customer service
Time management
Analytical skills
Communication
Teamwork

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