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Added 10 mins ago
CG
Patient Food Service Supervisor, Part Time
Compass Group Canada
Hamilton, ON
- Part-time
Lead, coach, and support food service employees, including scheduling, training, performance management, and attendance monitoring.
Added 10 mins ago
TH
Head Cashier Part Time (Whitby North)
The Home Depot
Whitby, ON
- Part-time
1 to 2 years Retail or Cash experience an asset
Added 10 mins ago
AG
Game Facilitator
Activate Games
Calgary, AB
- Part-time
…fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and…
Added 10 mins ago
TB
Sales Associate-5
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
One-to-three years’ experience in a high volume, customer-driven retail environment
Added 10 mins ago
7
Parts Warehouse Associate
7-Eleven
Edmonton, AB · AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 24 mins ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
- Contract
Insight Global is seeking a Digital Product Manager to lead assigned initiatives and features within the Money Movement Pod of the Retail Assisted Channels Platform for a Big 5 banking…
Added 24 mins ago
S
Digital Product Manager
Swoon
Toronto, ON
- $75 to $85 CAD / hour
- Contract
Independently lead initiatives from discovery and experience definition through requirements, design, development, testing, production validation, and rollout.
Added 24 mins ago
Assistant Store Manager, FT, Marche Centrale
Under Armour
Montreal, QC
Lead and/or rotate ownership of key areas such as Talent, Visuals, Operations to gain experience across all areas of the business
Added 40 mins ago
GT
Regional Sales Manager, Alliance (Prairies)
Groupe Touchette
Edmonton, AB
- Full-time
Lead, coach, motivate, and develop Retail Development Managers under the guidance of the Director of Sales.
Added 40 mins ago
GT
Gestionnaire régional des ventes, Alliance (Quebec) / Regional Sales Manager, Alliance (Quebec)
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Lead, coach, motivate, and develop Retail Development Managers under the guidance of the Director of Sales.
Added 55 mins ago
M
Senior Sales Analyst
Multy
Vaughan, ON
- $80,000 to $90,000 USD / year
- Full-time
DIY Retail Expertise: Direct experience managing portals, compliance, and ordering mechanisms for major DIY retailers (specifically Home Depot Link, Lowe’s Link, or similar merchant/vendor…
Added 55 mins ago
7
Store Crew
7-Eleven
Surrey, BC
- Internship
…fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training programs will prepare…
Added 55 mins ago
Sales Associate-Retail
Roots
Moncton, NB
Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
Added 55 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Brampton, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 hour ago
JI
Merchandising Supervisor- Reset
J.D. Irving, Limited
Charlottetown, PE
- Full-time
Proven leadership experience in a retail, merchandising, or supervisory role.
Added 1 hour ago
JI
Department Manager - Lighting/Electrical/Plumbing
J.D. Irving, Limited
Fredericton, NB
- Full-time
Experience in retail sales and supervision is preferred
Added 1 hour ago
TB
Sales Associate-4
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
One-to-three years’ experience in a high volume, customer-driven retail environment
Added 1 hour ago
IG
Digital Product Owner
Insight Global
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Insight Global is seeking a Digital Product Manager to lead assigned initiatives and features within the Money Movement Pod of the Retail Assisted Channels Platform for a Big 5 banking…
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brampton, ON
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Brampton, ON
- $15 CAD / hour
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 1 hour ago
M
Director of National Key Accounts - Royal Canin
Mars
Guelph, ON · RGU-Royal Canin, Guelph, Canada
- Full-time
The selected candidate will be a member of our Pet Specialty, Retail, and Omnichannel (PSRO) Leadership Team, crafting the ambition & culture of the division, and owner of our signature…
Added 1 hour ago
OF
Studio Manager
Orangetheory Fitness 10076
AB · Grande Prairie, AB
- $25 to $30 CAD / hour
- Full-time
Someone who wants to lead a team, grow a business, make an impact, and build a career they're proud of.
Added 1 hour ago
Corporate Store Key Holder
Bulk Barn
Toronto, ON
Experience in a retail environment is an asset
Added 1 hour ago
Corporate Store Supervisor I
Bulk Barn
Richmond, BC
1-3 years’ experience working in a retail environment
Added 1 hour ago
Corporate Store Key Holder
Bulk Barn
Toronto, ON
Experience in a retail environment is an asset

Ardene

IT Store Support Technician

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

WHO YOU ARE:

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You will be critical in ensuring the quality of the service provided while improving network efficiency and fostering its growth. Your responsibilities will include, but are not limited to:

Providing IT support, as a first point of contact for store employees;
Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems),
Resolving and prioritizing urgent store-impacting issues (e.g., POS downtime), monitoring progress, and ensuring resolution in line with operational service levels;
Identifying issues impacting POS systems, handheld devices, payment terminals, store printers, and store Wi-Fi, finding timely solutions, and escalating when required;
Escalating technically complex cases to the appropriate members of the IT team;
Performing tasks related to the configuration, installation, operation, and troubleshooting of POS registers, debit/credit terminals, back-store computers, printers, handheld inventory devices, digital signage, and store communication systems;
Providing store associates with basic troubleshooting guidance and training on store technology systems, POS functions, and operational tools;
Maintaining clear documentation of recurring store-level issues and solutions to support knowledge sharing within the district/region;
Participating in testing and documenting new technical features when required;
Monitoring the creation of user accounts and accesses to the IT systems such as POS, inventory platforms, and company communication portals;
Managing all computer equipment and systems (monitoring, repairs, warranties, contact with suppliers);
Perform regular performance audits of servers, databases, and security logs;
Respond to performance, availability, and security issues on real-time servers;
Document recurring maintenance activities;
Configure, optimize, and activate/rollout new systems according to specific requirements;
Help architect infrastructure expansion to fit a rapidly changing environment;
Plan & rollout software updates;
Other tasks and projects as assigned.

WHAT YOU’LL NEED:

Post-secondary education in a relevant field of study; technical certification an asset;
Two years of customer service in a support position (helpdesk, technical call centre or equivalent) within a fairly complex environment considered an asset;
Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications
Web applications, networks, protocols, and email (SMTP, POP3) knowledge
Working knowledge and experience with documentation, data & reporting tools including Excel
Strong time management skills
Natural propensity for customer service, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving;
Excellent spoken and written communication (English and French)
Sharp analytical skills as well as strong organizational abilities;
Strong sense of teamwork
Ability to work in-office in Laval

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The IT Store Support Technician acts as the primary point of contact for store employees to resolve technical issues with POS systems, hardware, and network infrastructure. They are responsible for configuring equipment, documenting recurring issues, and escalating complex technical cases to the appropriate IT team members.

Requirements

Candidates must have post-secondary education in a relevant field and at least two years of experience in a technical support or helpdesk role. Proficiency in Windows, OSX, networking protocols, and strong customer service skills are required for this position.

Skills

IT support
POS systems
Troubleshooting
Windows OS
OSX
LAN/WAN
Office business applications
Network protocols
SMTP
POP3
Customer service
Time management
Problem solving
Technical documentation
Hardware configuration

Visa sponsorship

Not detected in the job text

Keywords

IT Support
POS
Windows OS
OSX
LAN
WAN
SMTP
POP3
Hardware
Software
Troubleshooting
Helpdesk
Network
Digital signage
Inventory devices
Servers
Databases
Security logs
Technical documentation
Infrastructure
Customer service
Time management
Analytical skills
Communication
Teamwork

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