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CC
Pharmacy Technician
Cornwall Community Hospital
Cornwall, ON
- Part-time
Added 1 hour ago
CA
Powersports Technician
Centennial Auto Group
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- Full-time
Centennial Auto Sport & Tire Charlottetown is looking for a Powersports Technician to join our skilled team.
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Added 2 hours ago
A
Fit Technician
Ardene
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- Full-time
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Added 2 hours ago
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Fit Model
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- Full-time
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Added 2 hours ago
A
IT Store Support Technician
Ardene
Laval, QC
- Full-time
Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You…
Added 2 hours ago
NM
Agriculture Equipment Technician
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Added 2 hours ago
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Shop Foreperson
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…standard. Additionally, you will have the chance to support technician development during diagnosis and…
Added 2 hours ago
IF
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The Mechanic/Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations,…
Added 2 hours ago
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310T or 310J Licensed Diesel Technician
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The Mechanic/Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations,…
Added 2 hours ago
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310T Diesel Mechanic
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The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost…
Added 2 hours ago
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Senior Installation Technician
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- Full-time
We're Hiring: Senior Installation Technician – Smart Home & Automation Systems
Added 2 hours ago
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310T Licensed Diesel Mechanic Technician
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Added 2 hours ago
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Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts
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Added 2 hours ago
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Auto Body Repair Technician - Truck & Trailer - Abbotsford
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- $35 to $40 CAD / hour
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310T Licensed Technician - Joseph Agricultural
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As a 310T/310J License Technician at Joseph Transportation Group, your duties include but are not limited to:
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Operations Technician
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Reporting directly to the Production Manager, the Operations Technician is accountable for the safe and efficient operation of equipment according to established Standard Operating…
Added 2 hours ago
310T/310J Licensed Technician
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Added 2 hours ago
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HVAC Technician
Richmond School District No. 38
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Added 2 hours ago
LS
Trades Cert HVAC Mechanic
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Langley (District), BC · Langley, BC
- Full-time
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Added 3 hours ago
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Auto Body Apprentice
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Added 5 hours ago
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Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts Greenlight Requisition
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Regulated Pharmacy Technician, Hourly Full Time Day
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Fort St. John, BC
- Full-time

Ardene

IT Store Support Technician

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

WHO YOU ARE:

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You will be critical in ensuring the quality of the service provided while improving network efficiency and fostering its growth. Your responsibilities will include, but are not limited to:

Providing IT support, as a first point of contact for store employees;
Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems),
Resolving and prioritizing urgent store-impacting issues (e.g., POS downtime), monitoring progress, and ensuring resolution in line with operational service levels;
Identifying issues impacting POS systems, handheld devices, payment terminals, store printers, and store Wi-Fi, finding timely solutions, and escalating when required;
Escalating technically complex cases to the appropriate members of the IT team;
Performing tasks related to the configuration, installation, operation, and troubleshooting of POS registers, debit/credit terminals, back-store computers, printers, handheld inventory devices, digital signage, and store communication systems;
Providing store associates with basic troubleshooting guidance and training on store technology systems, POS functions, and operational tools;
Maintaining clear documentation of recurring store-level issues and solutions to support knowledge sharing within the district/region;
Participating in testing and documenting new technical features when required;
Monitoring the creation of user accounts and accesses to the IT systems such as POS, inventory platforms, and company communication portals;
Managing all computer equipment and systems (monitoring, repairs, warranties, contact with suppliers);
Perform regular performance audits of servers, databases, and security logs;
Respond to performance, availability, and security issues on real-time servers;
Document recurring maintenance activities;
Configure, optimize, and activate/rollout new systems according to specific requirements;
Help architect infrastructure expansion to fit a rapidly changing environment;
Plan & rollout software updates;
Other tasks and projects as assigned.

WHAT YOU’LL NEED:

Post-secondary education in a relevant field of study; technical certification an asset;
Two years of customer service in a support position (helpdesk, technical call centre or equivalent) within a fairly complex environment considered an asset;
Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications
Web applications, networks, protocols, and email (SMTP, POP3) knowledge
Working knowledge and experience with documentation, data & reporting tools including Excel
Strong time management skills
Natural propensity for customer service, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving;
Excellent spoken and written communication (English and French)
Sharp analytical skills as well as strong organizational abilities;
Strong sense of teamwork
Ability to work in-office in Laval

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The IT Store Support Technician acts as the primary point of contact for store employees to resolve technical issues with POS systems, hardware, and network infrastructure. They are responsible for configuring equipment, documenting recurring issues, and escalating complex technical cases to the appropriate IT team members.

Requirements

Candidates must have post-secondary education in a relevant field and at least two years of experience in a technical support or helpdesk role. Proficiency in Windows, OSX, networking protocols, and strong customer service skills are required for this position.

Skills

IT support
POS systems
Troubleshooting
Windows OS
OSX
LAN/WAN
Office business applications
Network protocols
SMTP
POP3
Customer service
Time management
Problem solving
Technical documentation
Hardware configuration

Visa sponsorship

Not detected in the job text

Keywords

IT Support
POS
Windows OS
OSX
LAN
WAN
SMTP
POP3
Hardware
Software
Troubleshooting
Helpdesk
Network
Digital signage
Inventory devices
Servers
Databases
Security logs
Technical documentation
Infrastructure
Customer service
Time management
Analytical skills
Communication
Teamwork

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