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Added 5 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.…
Added 5 mins ago
TC
Full Stack Software Developer (Java/React) - Technical Lead
TECH4SOFT Consulting
Toronto, ON
- Full-time
This role offers the opportunity to make a real impact - delivering technology that supports public services used by people every day. You will work with a collaborative, innovative team…
Added 5 mins ago
PG
Manufacturing Engineering Manager
Pangeo Group
Vaughan, ON
- $100,000 to $130,000 CAD / year
- Full-time
…machining plant in Vaughan, Ontario. As Engineering Manager, you lead the Manufacturing Engineering function and carry full accountability for its performance, from new-product process…
Added 5 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.…
Added 34 mins ago
HG
B2B Sales Specialist
Hello Gubby
Remote, Canada
- Remote
…Every call gets answered, every message gets a reply, every lead is captured, and every booking lands in the calendar, all without extra staff. It plugs into the tools businesses already…
Added 35 mins ago
C
Senior Proposal Writer
CallTower
Ottawa, ON
- Full-time
Lead end-to-end RFP/RFI responses, including strategy, messaging, and positioning
Added 50 mins ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 56 mins ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
…phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and…
Added 1 hour ago
ML
Pellet - Plant Lead
Marwood Ltd.
Tracyville, NB
- Full-time
…candidate to join our Operations Team as the Pellet – Plant Lead. This position is located at our head office in Tracyville, just outside of Fredericton,…
Added 1 hour ago
I
Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
…markets, and wealth management, embedded with their business and technology…
Added 1 hour ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
You don't need to be the engineer building the pipelines, but you do need to understand the technology well enough to govern it. That means designing, specifying, and validating governance…
Added 1 hour ago
Site Lead - Program Development and Evaluation (MLSE - West)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
As a Site Lead on the Program Development & Evaluation team, you will lead and inspire a team to deliver a high-quality program for TCHC youth aged 6-12. You’ll supervise program staff,…
Added 1 hour ago
QR
Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
4. Improve warehouse layout, organization, product visibility, and workflow through effective systems, labeling, RF technology, and process improvements.
Added 1 hour ago
A
IT Store Support Technician
Ardene
Laval, QC
- Full-time
Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You…
Added 1 hour ago
A
Senior IT Business Analyst
Ardene
Laval, QC
- Full-time
As a Senior IT Business Analyst, you play a key role in bridging business needs and technology solutions. You are analytical, proactive, collaborative, and highly organized, with the…
Added 1 hour ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
We're looking for Agricultural Equipment Technicians who lead by example, support a strong team environment, and deliver service excellence that reflects our promise of reliable,…
Added 1 hour ago
AP
Operations Delivery Director
Allianz Partners
Cambridge, ON
- Full-time
Identify process improvement opportunities, drive innovation, and successfully lead organizational change initiatives.
Added 1 hour ago
G
Senior Installation Technician
Graytek
Coquitlam, BC
- Full-time
Are you passionate about cutting-edge technology and high-end residential construction? Do you thrive on delivering flawless installations and working with a team that values precision,…
Added 1 hour ago
HT
IT Manager
Hammehr Talent Consultants
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead technology implementations from requirements gathering and solution evaluation through configuration, data migration, testing, and adoption
Added 1 hour ago
PR
Medical Radiation Technologist, Radiography X-Ray
Peterborough Regional Health Centre
Peterborough, ON
- Part-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 1 hour ago
PR
Medical Radiation Technologist, Nuclear Medicine
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 1 hour ago
PR
HR Systems Consultant
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 1 hour ago
BV
Prospect Analyst
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 1 hour ago
BV
Security and Emergency Services Manager
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 1 hour ago
BV
Prospect and Donor Analyst
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…

Ardene

IT Store Support Technician

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

WHO YOU ARE:

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our IT team, acting as the first point of contact to support IT operations for Ardene stores. You will be critical in ensuring the quality of the service provided while improving network efficiency and fostering its growth. Your responsibilities will include, but are not limited to:

Providing IT support, as a first point of contact for store employees;
Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems),
Resolving and prioritizing urgent store-impacting issues (e.g., POS downtime), monitoring progress, and ensuring resolution in line with operational service levels;
Identifying issues impacting POS systems, handheld devices, payment terminals, store printers, and store Wi-Fi, finding timely solutions, and escalating when required;
Escalating technically complex cases to the appropriate members of the IT team;
Performing tasks related to the configuration, installation, operation, and troubleshooting of POS registers, debit/credit terminals, back-store computers, printers, handheld inventory devices, digital signage, and store communication systems;
Providing store associates with basic troubleshooting guidance and training on store technology systems, POS functions, and operational tools;
Maintaining clear documentation of recurring store-level issues and solutions to support knowledge sharing within the district/region;
Participating in testing and documenting new technical features when required;
Monitoring the creation of user accounts and accesses to the IT systems such as POS, inventory platforms, and company communication portals;
Managing all computer equipment and systems (monitoring, repairs, warranties, contact with suppliers);
Perform regular performance audits of servers, databases, and security logs;
Respond to performance, availability, and security issues on real-time servers;
Document recurring maintenance activities;
Configure, optimize, and activate/rollout new systems according to specific requirements;
Help architect infrastructure expansion to fit a rapidly changing environment;
Plan & rollout software updates;
Other tasks and projects as assigned.

WHAT YOU’LL NEED:

Post-secondary education in a relevant field of study; technical certification an asset;
Two years of customer service in a support position (helpdesk, technical call centre or equivalent) within a fairly complex environment considered an asset;
Technical knowledge of Windows OS, OSX , LAN/WAN, and Office business applications
Web applications, networks, protocols, and email (SMTP, POP3) knowledge
Working knowledge and experience with documentation, data & reporting tools including Excel
Strong time management skills
Natural propensity for customer service, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving;
Excellent spoken and written communication (English and French)
Sharp analytical skills as well as strong organizational abilities;
Strong sense of teamwork
Ability to work in-office in Laval

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The IT Store Support Technician acts as the primary point of contact for store employees to resolve technical issues with POS systems, hardware, and network infrastructure. They are responsible for configuring equipment, documenting recurring issues, and escalating complex technical cases to the appropriate IT team members.

Requirements

Candidates must have post-secondary education in a relevant field and at least two years of experience in a technical support or helpdesk role. Proficiency in Windows, OSX, networking protocols, and strong customer service skills are required for this position.

Skills

IT support
POS systems
Troubleshooting
Windows OS
OSX
LAN/WAN
Office business applications
Network protocols
SMTP
POP3
Customer service
Time management
Problem solving
Technical documentation
Hardware configuration

Visa sponsorship

Not detected in the job text

Keywords

IT Support
POS
Windows OS
OSX
LAN
WAN
SMTP
POP3
Hardware
Software
Troubleshooting
Helpdesk
Network
Digital signage
Inventory devices
Servers
Databases
Security logs
Technical documentation
Infrastructure
Customer service
Time management
Analytical skills
Communication
Teamwork

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