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Added 13 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 13 mins ago
E
Maintenance Technician
Element5
St. Thomas, ON
- Full-time
Maintain accurate inventory records for equipment and supplies.
Added 13 mins ago
Assistant Store Manager, FT, Marche Centrale
Under Armour
Montreal, QC
As an Assistant Store Manager, you're not just supporting the Store Manager, you're helping lead the charge. From driving daily operations to coaching teammates and delivering results,…
Added 28 mins ago
GT
Regional Sales Manager, Alliance (Prairies)
Groupe Touchette
Edmonton, AB
- Full-time
Lead, coach, motivate, and develop Retail Development Managers under the guidance of the Director of Sales.
Added 28 mins ago
GT
Gestionnaire régional des ventes, Alliance (Quebec) / Regional Sales Manager, Alliance (Quebec)
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Lead, coach, motivate, and develop Retail Development Managers under the guidance of the Director of Sales.
Added 28 mins ago
A
Production Supervisor
Arrow
Woodstock, ON
- Full-time
Lead shop floor personnel to ensure production schedules, quality standards, and delivery targets are achieved.
Added 28 mins ago
S
Manufacturing Supervisor
Shred-tech
Cambridge, ON
- Full-time
Lead, coach, train and develop production employees.
Added 44 mins ago
G
Service Manager in Training
Groundworks
Burlington, ON
- Full-time
At Groundworks, we invest in people who are ready to lead, grow, and make an impact. Our Branch Manager Training Program (BMTP) is a six-month immersive development experience designed to…
Added 44 mins ago
M
Senior Sales Analyst
Multy
Vaughan, ON
- $80,000 to $90,000 USD / year
- Full-time
…Leadership to build data-first Joint Business Plans (JBPs), lead high-impact presentations at Sales Rallies, and conduct rigorous post-mortems on seasonal and 365 (everyday) programs.…
Added 44 mins ago
Senior Manager, FP&A & Operational Finance
Ice River Sustainable Solutions
Shelburne, ON
Lead working capital and cash flow forecasting initiatives while identifying opportunities to improve inventory performance and cash conversion.
Added 44 mins ago
Sales Associate-Retail
Roots
Moncton, NB
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 58 mins ago
JI
Merchandising Supervisor- Reset
J.D. Irving, Limited
Charlottetown, PE
- Full-time
…leadership to improve product presentation, drive sales, maintain inventory accuracy, and deliver outstanding customer…
Added 58 mins ago
JI
Department Manager - Lighting/Electrical/Plumbing
J.D. Irving, Limited
Fredericton, NB
- Full-time
…area. This includes executing marketing campaigns, managing inventory, and participating in meetings in addition to the duties of a sales…
Added 58 mins ago
TB
Sales Associate-4
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Added 1 hour ago
FC
Operations Supervisor
FedEx Canada
Whitby, ON
- Part-time
…Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort…
Added 1 hour ago
ÉN
Commercial Manager
Énergie NB Power
Fredericton, NB
- $102,717 to $141,097 USD / year
- Full-time
…oversight of commercial strategy, procurement, contracting, inventory management, and contract administration. The role ensures all commercial activities are delivered in a transparent,…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Brampton, ON
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
LA
Director of Operations
LISI AEROSPACE NORTH AMERICA
Dorval, QC
- $150,000 to $180,000 CAD / year
- Full-time
Responsible for the business’s operations and lead the implementation of lean concepts and cost reduction activities (LEAP), manufacturing strategies, and daily operations for Lisi…
Added 1 hour ago
Retail Lead Hand
Canada Post - Postes Canada
Dryden, ON
inventory of postal related products and values; performs administrative
Added 1 hour ago
A
Purchasing & Planning Supervisor
Armo-Tool
London, ON
- Full-time
Lead and participate in special projects related to Purchasing, Planning, Inventory, ERP systems and operational improvement.
Added 1 hour ago
Corporate Store Key Holder
Bulk Barn
Toronto, ON
Lead and assist workers in performing their day-to-day tasks
Added 1 hour ago
Corporate Store Supervisor I
Bulk Barn
Richmond, BC
Lead staff and ensure that Bulk Barn standards are upheld.
Added 1 hour ago
Corporate Store Key Holder
Bulk Barn
Toronto, ON
Lead and assist workers in performing their day-to-day tasks
Added 1 hour ago
Lead Customer Service Representative
Circle K
Bible Hill, NS
As a Lead Customer Service Representative, you will enjoy:
Added 2 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Evaluate financial performance of new service products, metrics to drive critical business behavior as well as structures, systems and processes that lead to ease of analysis and reporting

Ardene

Operational Excellence Manager

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ year of experience in retail operations.
Posting language: English
Posted: Sep 14, 2026

Original job description

WHO YOU ARE:

We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store performance by combining operational precision with a strong focus on people development. The Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement.

Reporting to the Head of Stores, the responsibilities of the Operational Excellence Manager include, but are not limited to:

Training & Development

Design and deliver operational training programs, tools, and content that align with business strategy and support company objectives.
Create effective and engaging resources such as guides, playbooks, and checklists to enhance store team performance.
Build training and development content tailored to store operations and team growth.
Identify training needs across regions and develop targeted initiatives to strengthen operational capabilities.
Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance outcomes.

Operational

Oversee and support the execution of daily store operations, ensuring efficiency and consistency in all processes.
Address and resolve operational challenges, including inventory management, OMNI process execution, and adherence to store and service standards.
Monitor operational compliance across regions and identify opportunities to streamline procedures and improve store performance.
Conduct weekly store visits at the Headquarter’s Flagship store, and accompany Head of Stores and OPS team on additional store visits to assess performance and support operational initiatives.
Collaborate with store District Supervisors and Regional Directors to ensure best practices are communicated, understood, and applied consistently.

Team Leadership & Project Management

Manage a team of 3 OPS members, including the Operational Coordinator, Operational Specialist, and Project Lead, overseeing all projects, tasks, and initiatives associated with the Store Operations team.
Drive the team toward achieving corporate objectives and strategic goals.
Support team development through coaching, mentoring, and performance management.

Strategic Alignment & Communication

Partner cross-functionally with HR, Marketing, Visual, and Brand teams to align operational and training strategies with overall company goals.
Deliver presentations, and lead meetings that engage and inspire teams.
Drive strong communication to stores and take ownership of weekly newsletter content.
Contribute to strategic projects that enhance operational excellence and support long-term business growth.

WHAT YOU’LL NEED:

Bachelor’s degree in business management, retail management or other related field of study.
5+ year of experience in retail operations.
Experience in retail operations, store management, or a related field, with a strong focus on operational excellence and team development.
Excellent communication and interpersonal skills, with an ability to interact with multiple stakeholder groups across the organization at various levels.
Ability to build and lead a high functioning team that are results oriented.
Ability to adapt and adjust to shifting priorities.
Ability to introduce new ideas to enhance both operations and training effectiveness.
Ability to foster and build trust and alignment across teams and functions.
Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets.
Proficiency with digital tools and platforms used for operations, training, and communication (e.g., SurveyMonkey, GoCanvas, Microsoft Office Suite).
Demonstrated analytical, strategic thinking, and problem solving skills.
Bilingual (English/French).
Ability to work in-office 5-days per week.

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The Operational Excellence Manager will lead store operations initiatives to enhance efficiency, consistency, and performance across all locations. This role involves designing training programs, managing a team of operations staff, and collaborating cross-functionally to align operational strategies with business goals.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in retail operations or store management. Proficiency in digital operational tools and the ability to work on-site 5 days per week are required.

Skills

Operational Excellence
Retail Operations
Team Leadership
Training Program Design
Project Management
Strategic Planning
Inventory Management
Performance Management
Coaching
Analytical Skills
Problem Solving
Communication
Stakeholder Management
Bilingualism
Microsoft Office Suite

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Retail Operations
Store Management
Training & Development
Project Management
Inventory Management
OMNI Process
Performance Management
Strategic Alignment
SurveyMonkey
GoCanvas
Microsoft Office Suite
Bilingual
Leadership
Coaching
Mentoring
Business Strategy
Operational Compliance
Flagship Store
Cross-functional Collaboration

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