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Added 2 hours ago
V
Senior Roster Coordinator South and East Region
VMCH
Mulgrave, NS
- Full-time
…rostering services for clients in the community. You will balance operational excellence with strong customer focus, ensuring client preferences and workforce availability are met in a…
Added 3 hours ago
UO
Senior Specialist, Academic Administration
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…objectives, and identifies new work methods and tools to improve operational efficiencies of the…
Added 7 hours ago
A
Operations Specialist
Ardene
Laval, QC
- Full-time
Reporting to the Operational Excellence and Development Manager, the Operational Specialist’s responsibilities include, but are not limited to:
Added 7 hours ago
A
Operational Excellence Manager
Ardene
Laval, QC
- Full-time
We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store…
Added 7 hours ago
Human Resources Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
their values, culture, challenges and operational needs. We work
Added 8 hours ago
LC
Senior Specialist, Beauty Operations - Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
…where the opportunities are? A career as a Beauty Operations Specialist an opportunity to flex your beauty and retail excellence know how on a regional level and to grow professionally and…
Added 8 hours ago
C
Assistant Store Manager
Claire's
Kelowna, BC
- $22 to $24 USD / hour
- Full-time
Operational Excellence: Ensure the store runs smoothly by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 day ago
TB
Accounts Payable Specialist
The Boulevard Club
Toronto, ON
- Full-time
As an Accounts Payable Specialist at The Boulevard Club, you will have the opportunity to take ownership of day-to-day Accounts Payable activities while working with modern accounting and…
Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Act as a role model for operational excellence, reliability, and adaptability.
Added 1 day ago
NB
Trading Support Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a Trader Support Specialist within the Segregation & Buy-Ins Team at National Bank means acting as the primary operational contact for Front Office trading teams. Leveraging…
Added 1 day ago
People & Performance Operations Specialist
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…experience for employees, leaders, and stakeholders. You'll drive operational excellence through process improvement, data integrity, workforce planning initiatives, M&A support, and the…
Added 1 day ago
BS
Executive Assistant
Bridgemans Services
Vancouver, BC
- Full-time
Assist the Executive, Support Specialist with cross-departmental coordination and operational priorities.
Added 1 day ago
NB
Senior Administrative Agent
National Bank of Canada
Victoria, BC
- Full-time
…team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business…
Added 2 days ago
HA
HVAC/Maintenance Technician
Hotel Arts Group
Calgary, AB
- $28 CAD / hour
- Full-time
…ensures the Hotel Arts Complex is safe, well-maintained, and operational, meeting guest and regulatory expectations, with a primary role as an HVAC and refrigeration…
Added 2 days ago
K
People and Culture Specialist
KFC
Vaughan, ON
- Full-time
The People & Culture Specialist plays a key role in delivering a consistent, positive, and engaging employee experience across KFC Canada’s Restaurant Support Centre. As the operational…
Added 2 days ago
Senior Purchasing Specialist, Pacific Link (Contract)
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 2 days ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 days ago
AC
Spécialiste Des Propositions / Proposal Specialist
Aston Carter
Montreal, QC
- $48 to $60 CAD / hour
- Contract
The Proposal Specialist will support the Business Development team by developing complex technical proposals and responding to high-value RFPs. This role will work closely with engineering,…
Added 2 days ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 2 days ago
CN
Sanitation Supervisor (1 Year Contract) - ON
Civeo North America
Milton, ON
- Full-time
…cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from…
Added 2 days ago
H
Senior Engineer, Ground Control
Hays
Sudbury, ON
- $89,000 to $115,000 CAD / year
- Full-time
Join a global leader in mining and critical minerals, where innovation, sustainability, and operational excellence drive everything we do. Our client is shaping the future of mining through…
Added 2 days ago
TS
Purchasing and Inventory Specialist
TalentSphere Staffing Solutions
Hamilton, ON
- Full-time
…strong reputation for quality products, reliable service, and operational excellence. Continued investment in infrastructure, technology, and people has supported its growth and…
Added 2 days ago
R
Mortgage Specialist Assistant
RBC
Toronto, ON
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 2 days ago
KE
People & Culture Specialist
KFC Europe
Vaughan, ON
- Full-time
The People & Culture Specialist plays a key role in delivering a consistent, positive, and engaging employee experience across KFC Canada’s Restaurant Support Centre. As the operational…

Ardene

Operational Excellence Manager

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ year of experience in retail operations.
Posting language: English
Posted: Sep 14, 2026

Original job description

WHO YOU ARE:

We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store performance by combining operational precision with a strong focus on people development. The Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement.

Reporting to the Head of Stores, the responsibilities of the Operational Excellence Manager include, but are not limited to:

Training & Development

Design and deliver operational training programs, tools, and content that align with business strategy and support company objectives.
Create effective and engaging resources such as guides, playbooks, and checklists to enhance store team performance.
Build training and development content tailored to store operations and team growth.
Identify training needs across regions and develop targeted initiatives to strengthen operational capabilities.
Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance outcomes.

Operational

Oversee and support the execution of daily store operations, ensuring efficiency and consistency in all processes.
Address and resolve operational challenges, including inventory management, OMNI process execution, and adherence to store and service standards.
Monitor operational compliance across regions and identify opportunities to streamline procedures and improve store performance.
Conduct weekly store visits at the Headquarter’s Flagship store, and accompany Head of Stores and OPS team on additional store visits to assess performance and support operational initiatives.
Collaborate with store District Supervisors and Regional Directors to ensure best practices are communicated, understood, and applied consistently.

Team Leadership & Project Management

Manage a team of 3 OPS members, including the Operational Coordinator, Operational Specialist, and Project Lead, overseeing all projects, tasks, and initiatives associated with the Store Operations team.
Drive the team toward achieving corporate objectives and strategic goals.
Support team development through coaching, mentoring, and performance management.

Strategic Alignment & Communication

Partner cross-functionally with HR, Marketing, Visual, and Brand teams to align operational and training strategies with overall company goals.
Deliver presentations, and lead meetings that engage and inspire teams.
Drive strong communication to stores and take ownership of weekly newsletter content.
Contribute to strategic projects that enhance operational excellence and support long-term business growth.

WHAT YOU’LL NEED:

Bachelor’s degree in business management, retail management or other related field of study.
5+ year of experience in retail operations.
Experience in retail operations, store management, or a related field, with a strong focus on operational excellence and team development.
Excellent communication and interpersonal skills, with an ability to interact with multiple stakeholder groups across the organization at various levels.
Ability to build and lead a high functioning team that are results oriented.
Ability to adapt and adjust to shifting priorities.
Ability to introduce new ideas to enhance both operations and training effectiveness.
Ability to foster and build trust and alignment across teams and functions.
Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets.
Proficiency with digital tools and platforms used for operations, training, and communication (e.g., SurveyMonkey, GoCanvas, Microsoft Office Suite).
Demonstrated analytical, strategic thinking, and problem solving skills.
Bilingual (English/French).
Ability to work in-office 5-days per week.

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The Operational Excellence Manager will lead store operations initiatives to enhance efficiency, consistency, and performance across all locations. This role involves designing training programs, managing a team of operations staff, and collaborating cross-functionally to align operational strategies with business goals.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in retail operations or store management. Proficiency in digital operational tools and the ability to work on-site 5 days per week are required.

Skills

Operational Excellence
Retail Operations
Team Leadership
Training Program Design
Project Management
Strategic Planning
Inventory Management
Performance Management
Coaching
Analytical Skills
Problem Solving
Communication
Stakeholder Management
Bilingualism
Microsoft Office Suite

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Retail Operations
Store Management
Training & Development
Project Management
Inventory Management
OMNI Process
Performance Management
Strategic Alignment
SurveyMonkey
GoCanvas
Microsoft Office Suite
Bilingual
Leadership
Coaching
Mentoring
Business Strategy
Operational Compliance
Flagship Store
Cross-functional Collaboration

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