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Added 5 mins ago
AE
Environmental Engagement Expert
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
…Environmental Department. The Environmental Community Relations Specialist is a vital role responsible for building respectful, transparent, and collaborative relationships between the mine…
Added 20 mins ago
TC
Delivery Director
Two Circles
Vancouver, BC
- Full-time
We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues by knowing fans best.
Added 20 mins ago
CN
Operations Specialist, Recycle Fuel Fabrication Laboratories (RFFL)
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Basic knowledge of business and management principles involved in project planning, budgeting and resource allocation, and coordination of resources.
Added 35 mins ago
UO
Associate Director, Facilities Planning
University of British Columbia
Kelowna, BC · UBCO | Campus Administration Building (ADM)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Associate Director provides leadership to Facilities Planning staff including: assigning and reviewing work of direct reports; developing, implementing and monitoring operational…
Added 35 mins ago
KC
Human Resources Business Partner
Kenaidan Contracting Ltd.
Toronto, ON
- Full-time
The Human Resources Business Partner (HRBP) is responsible for delivering proactive human resources support throughout the project lifecycle, including workforce planning, recruitment,…
Added 50 mins ago
B
Mortgage Specialist
BMO
Timmins, ON
- Full-time
…let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect…
Added 50 mins ago
RP
Spécialiste en acquisition de de talents – bilingue/Talent Acquisition Specialist -Bilingual
RESA Power
Canada
- Full-time
Suivre, analyser et présenter les indicateurs de performance du recrutement et les indicateurs RH pertinents afin de dégager les tendances, d’éclairer les décisions et de recommander des…
Added 1 hour ago
Events Communications Specialist
PCL Construction
Edmonton, AB
As an Events Communications Specialist for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll help bring PCL's events to life through thoughtful planning, seamless coordination,…
Added 1 hour ago
MD
HR Business Partner and Background Coordinator - Human Resources Specialist 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: HR Business Partner and Background Coordinator
Added 1 hour ago
CE
Senior Revenue Manager
CPG Executive Search Inc.
Markham, ON
- Full-time
This is a lean, highly collaborative team where you can make a visible impact on the business. You will also play a critical role in a major trade planning platform migration.
Added 1 hour ago
RP
Spécialiste en acquisition de de talents – bilingue/Talent Acquisition Specialist -Bilingual
RESA Power Canada
Quebec, QC
- Full-time
Suivre, analyser et présenter les indicateurs de performance du recrutement et les indicateurs RH pertinents afin de dégager les tendances, d’éclairer les décisions et de recommander des…
Added 1 hour ago
A
Graphics and Reporting Specialist – Airport Project
AECOM
Mississauga, ON
- $65,000 to $95,000 CAD / year
- Full-time
AECOM is seeking a Graphics and Reporting Specialist – Airport Project to join our team. This position is based on-site, out of Mississauga.
Added 1 hour ago
A
Restoration program specialist – Airport Project
AECOM
Mississauga, ON
- $170,000 to $200,000 CAD / year
- Full-time
AECOM is seeking a Restoration program specialist – Airport Project to join our team. This position is based on-site, out of Mississauga.
Added 1 hour ago
SI
Lead Java Developer - Strong in Spring Boot, Struts and Angular
Smart IT Frame LLC
Toronto, ON
- Contract
…maintain microservices architectures ensuring high scalability and performance Collaborate with crossfunctional teams to gather and analyze business requirements Implement best coding…
Added 1 hour ago
TU
Associate Director, Facilities Planning
The University of British Columbia
Kelowna, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Associate Director provides leadership to Facilities Planning staff including: assigning and reviewing work of direct reports; developing, implementing and monitoring operational…
Added 1 hour ago
AC
MEP Field Specialist
Accenture Construct
Toronto, ON
- Full-time
As an MEP Field Specialist, you will provide on-site expertise and support for the delivery of the client's project. Reporting to the MEP Project Manager, you will represent the client…
Added 1 hour ago
S
Testing Specialist
SynergyLoft
Vancouver, BC
- Contract
Reporting to the ERP Testing Lead, the ERP Testing Specialist is responsible for planning, organizing, and completing testing activities throughout ERP implementations, upgrades, and…
Added 1 hour ago
C
Senior Project Manager
Cosmo5
Montreal, QC
- Full-time
You will work closely with Client Services, specialist teams, Finance and Financial Planning & Analysis (FP&A) to deliver quality work on time and on budget.
Added 2 hours ago
IR
Specialist – Technical project integration
Innergex Renewable Energy Inc
Longueuil, QC
- Full-time
The Specialist - Technical project integration is responsible for providing constructability technical leadership and integration oversight throughout the development, engineering,…
Added 2 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in planning, executing, and managing end-to-end testing for complex digital solutions, enterprise…
Added 2 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in planning, executing, and managing end-to-end testing for complex digital solutions, enterprise…
Added 2 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness…
Added 2 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness…
Added 2 hours ago
TG
Social Media & Content Specialist
The Green Beaver Company
Hawkesbury, ON
- Full-time
Prendre en charge les rapports de performance des médias sociaux et utiliser les analyses pour affiner la stratégie; une excellente connaissance de Meta Business Suite et Ads Manager est…
Added 3 hours ago
T
IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…

Ardene

Operational Excellence Manager

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ year of experience in retail operations.
Posting language: English
Posted: Sep 14, 2026

Original job description

WHO YOU ARE:

We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store performance by combining operational precision with a strong focus on people development. The Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement.

Reporting to the Head of Stores, the responsibilities of the Operational Excellence Manager include, but are not limited to:

Training & Development

Design and deliver operational training programs, tools, and content that align with business strategy and support company objectives.
Create effective and engaging resources such as guides, playbooks, and checklists to enhance store team performance.
Build training and development content tailored to store operations and team growth.
Identify training needs across regions and develop targeted initiatives to strengthen operational capabilities.
Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance outcomes.

Operational

Oversee and support the execution of daily store operations, ensuring efficiency and consistency in all processes.
Address and resolve operational challenges, including inventory management, OMNI process execution, and adherence to store and service standards.
Monitor operational compliance across regions and identify opportunities to streamline procedures and improve store performance.
Conduct weekly store visits at the Headquarter’s Flagship store, and accompany Head of Stores and OPS team on additional store visits to assess performance and support operational initiatives.
Collaborate with store District Supervisors and Regional Directors to ensure best practices are communicated, understood, and applied consistently.

Team Leadership & Project Management

Manage a team of 3 OPS members, including the Operational Coordinator, Operational Specialist, and Project Lead, overseeing all projects, tasks, and initiatives associated with the Store Operations team.
Drive the team toward achieving corporate objectives and strategic goals.
Support team development through coaching, mentoring, and performance management.

Strategic Alignment & Communication

Partner cross-functionally with HR, Marketing, Visual, and Brand teams to align operational and training strategies with overall company goals.
Deliver presentations, and lead meetings that engage and inspire teams.
Drive strong communication to stores and take ownership of weekly newsletter content.
Contribute to strategic projects that enhance operational excellence and support long-term business growth.

WHAT YOU’LL NEED:

Bachelor’s degree in business management, retail management or other related field of study.
5+ year of experience in retail operations.
Experience in retail operations, store management, or a related field, with a strong focus on operational excellence and team development.
Excellent communication and interpersonal skills, with an ability to interact with multiple stakeholder groups across the organization at various levels.
Ability to build and lead a high functioning team that are results oriented.
Ability to adapt and adjust to shifting priorities.
Ability to introduce new ideas to enhance both operations and training effectiveness.
Ability to foster and build trust and alignment across teams and functions.
Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets.
Proficiency with digital tools and platforms used for operations, training, and communication (e.g., SurveyMonkey, GoCanvas, Microsoft Office Suite).
Demonstrated analytical, strategic thinking, and problem solving skills.
Bilingual (English/French).
Ability to work in-office 5-days per week.

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The Operational Excellence Manager will lead store operations initiatives to enhance efficiency, consistency, and performance across all locations. This role involves designing training programs, managing a team of operations staff, and collaborating cross-functionally to align operational strategies with business goals.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in retail operations or store management. Proficiency in digital operational tools and the ability to work on-site 5 days per week are required.

Skills

Operational Excellence
Retail Operations
Team Leadership
Training Program Design
Project Management
Strategic Planning
Inventory Management
Performance Management
Coaching
Analytical Skills
Problem Solving
Communication
Stakeholder Management
Bilingualism
Microsoft Office Suite

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Retail Operations
Store Management
Training & Development
Project Management
Inventory Management
OMNI Process
Performance Management
Strategic Alignment
SurveyMonkey
GoCanvas
Microsoft Office Suite
Bilingual
Leadership
Coaching
Mentoring
Business Strategy
Operational Compliance
Flagship Store
Cross-functional Collaboration

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