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Added 35 mins ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
- Contract
Experience with requirements, backlog management, user stories, and acceptance criteria
Added 1 hour ago
IG
Digital Product Owner
Insight Global
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Experience with requirements, backlog management, user stories, and acceptance criteria
Added 3 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Coordinate User Acceptance Testing (UAT), validate business requirements, track defects, and obtain business sign-off.
Added 4 hours ago
HP
Project Manager
Hartree Partners
Toronto, ON
- Full-time
Coordinate system integration testing (SIT), user acceptance testing (UAT), defect management, cutover planning, deployment, and post-production stabilization.
Added 13 hours ago
A
Senior IT Business Analyst
Ardene
Laval, QC
- Full-time
Lead or support testing and UAT, including test scenarios, business validation, defect triage, and implementation of readiness.
Added 15 hours ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Experience authoring RTMs, functional specifications, and UAT scripts with clear acceptance criteria.
Added 15 hours ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Assist the Finance team with User Acceptance Testing (UAT) script development and writing.
Added 23 hours ago
BI
IVR Test Lead – Conversational AI
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions.
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
User Acceptance & Adoption Strategy: Oversee and coordinate User Acceptance Testing (UAT) with business champions. Design release management communication, drive change management…
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
User Acceptance & Adoption Strategy: Oversee and coordinate User Acceptance Testing (UAT) with business champions. Design release management communication, drive change management…
Added 2 days ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
User Acceptance & Adoption Strategy: Oversee and coordinate User Acceptance Testing (UAT) with business champions. Design release management communication, drive change management…
Added 2 days ago
BD
Business Analyst - IT
Black Diamond Group
Calgary, AB
- Full-time
Coordinate and facilitate User Acceptance Testing with business stakeholders.
Added 2 days ago
TI
Senior Product Owner – Data Expert
TEKFORTUNE INC
Montreal, QC
- Contract
Manage and prioritize product backlogs, user stories, and acceptance criteria.
Added 2 days ago
CL
Technical Product Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
Coordinate user acceptance testing (UAT), validate business scenarios, and support implementation and change management.
Added 2 days ago
JG
Functional Testing
J&M Group
Mississauga, ON
- Contract
Coordinate and support User Acceptance Testing UAT activities ensuring business readiness and successful signoff
Added 2 days ago
D
Dayforce HCM Consultant - Operate
Deloitte
Toronto, ON
- Full-time
Translate business requirements into functional requirements, user stories, acceptance criteria, process flows, and solution designs.
Added 2 days ago
MG
Claim Center BSAs
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
Create, execute, and coordinate testing activities, including User Acceptance Testing (UAT).
Added 2 days ago
BI
IVR Test Lead-GCEX
BURGEON IT SERVICES
Toronto, ON
- Contract
An IVR Test Lead responsible for leading end-to-end testing of IVR and Conversational AI solutions built on Google Dialogflow CX, Google GECX. The role includes test strategy, automation,…
Added 2 days ago
BI
IVR Test Lead – Conversational AI
BURGEON IT SERVICES
Toronto, ON
- Contract
We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions.
Added 2 days ago
A
Microsoft Dynamics F&O Developer
Akkodis
Calgary, AB
- Full-time
Testing and Deployment Develop test scripts and lead user acceptance testing (UAT) sessions.
Added 2 days ago
JG
Technical Sales Enablement Coordinator
Johnston Group Inc.
Winnipeg, MB
- Full-time
Coordinate testing, facilitate UAT, validate acceptance criteria, releases, issue resolution, and communications.
Added 2 days ago
BI
IVR Test Lead – Conversational AI
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions.
Added 3 days ago
BI
IVR testing
BURGEON IT SERVICES
Toronto, ON
- Contract
An IVR Test Lead responsible for leading end-to-end testing of IVR and Conversational AI solutions built on Google Dialogflow CX, Google GECX. The role includes test strategy, automation,…
Added 3 days ago
JG
IVR Test Lead (Google Dialogflow CX / Contact Center Testing)
J&M Group
Toronto, ON
- Full-time
An IVR Test Lead responsible for leading end-to-end testing of IVR and Conversational AI solutions built on Google Dialogflow CX, Google GECX. The role includes test strategy, automation,…
Added 3 days ago
IS
Test Lead/Manager (Banking domain)
Iris Software Inc.
Toronto, ON
- Contract
Lead and execute functional testing activities across Project RISE.

Ardene

Senior IT Business Analyst

Laval, QC, H7X 4G8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 17, 2026

Original job description

WHO YOU ARE:

As a Senior IT Business Analyst, you play a key role in bridging business needs and technology solutions. You are analytical, proactive, collaborative, and highly organized, with the ability to independently lead initiatives from business needs through successful implementation.

You bring strong Business Analysis, systems analysis, stakeholder management, and project delivery skills. You are comfortable understanding business objectives, analyzing processes and systems, defining requirements, evaluating solutions, and working with business stakeholders, IT teams, and external partners to deliver practical outcomes.

Every project is different, and that’s what makes this role exciting. Business Analysis is at the core of the role, but depending on the project’s scope and complexity, you may take on different levels of project delivery and leadership; from planning and coordinating activities to managing risks, dependencies, stakeholders, vendors, and implementation.

This makes the role hybrid by nature: you are not filling two separate roles but adapting your skills and level of ownership to what each initiative requires. You may focus primarily on requirements and solution design on one project, while taking a more active role in leading delivery on another.

You are a strong problem solver who works independently, manages competing priorities, drives decisions, and takes accountability for outcomes. You bring a continuous-improvement mindset and look for opportunities to improve processes, systems, user experiences, and business results.

As an IT Business Analyst, your responsibilities will include but are not limited to the following:

Business Analysis & Solution Delivery

Partner with business stakeholders, IT teams, and external vendors to understand business needs, objectives, pain points, and opportunities, translating them into practical technology solutions.

Lead requirements gathering, stakeholder workshops, process analysis, gap analysis, and future-state design.

Define and document business, functional, and non-functional requirements, user stories, acceptance criteria, process flows, and business rules.

Evaluate solution options and facilitate discussions around impacts, dependencies, risks, trade-offs, and expected outcomes.

Work closely with technical teams and vendors to ensure solutions align with business requirements and intended outcomes.

Lead or support testing and UAT, including test scenarios, business validation, defect triage, and implementation of readiness.

Support implementation, training, communications, change management, and post-go-live activities.

Identify opportunities for process improvement, automation, system enhancements, integrations, and operational efficiencies.

Project & Delivery

Depending on the scope, complexity, and requirements of the project, responsibilities may also include:

Lead mid-sized IT projects or initiatives from initiation through implementation.

Develop and maintain project plans, timelines, milestones, and action items.

Coordinate activities across business stakeholders, IT teams, vendors, and external partners to keep deliverables on track.

Facilitate project meetings, drive actions and decisions, and maintain stakeholder alignment.

Proactively identify and manage risks, issues, dependencies, and roadblocks, escalating significant matters to the Senior IT Program Manager as appropriate.

Provide regular project status updates to the Senior IT Program Manager and relevant stakeholders.

Support larger programs by owning specific workstreams, deliverables, or project activities.

Coordinate implementation and go-live activities and support the transition to operational and support teams.

Maintain accurate project, requirements, testing, process, and implementation of documentation throughout the initiative lifecycle.

Take ownership of additional IT initiatives and priorities as required.

WHAT YOU’LL NEED:

5+ years of progressive experience in Business Analysis, Systems Analysis, IT Project Delivery, or a similar IT role, with demonstrated experience independently leading IT initiatives.

Bachelor's degree in information technology, Computer Science, Business, or a related field.

Strong experience with requirements gathering, business and process analysis, solution definition, testing, UAT, and implementation.

Demonstrated ability to translate business needs into clear business, functional, and technical requirements and practical technology solutions.

Experience leading or contributing to mid-sized IT projects, with the ability to take on project delivery responsibilities based on the needs of the initiative.

Experience with software implementations, system enhancements, integrations, and process improvement initiatives.

Practical understanding of SDLC and Agile, Waterfall, or hybrid delivery methodologies.

Experience managing project activities such as planning, timelines, risks, issues, dependencies, stakeholder communications, and vendor coordination.

Familiarity with tools such as Azure DevOps, Jira, Confluence, Visio, or similar platforms.

Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills.

Ability to work independently, manage competing priorities, make decisions, and take ownership of deliverables and outcomes.

Experience working effectively with cross-functional teams, vendors, and technical and non-technical stakeholders.

Fluent in French and English, both spoken and written.

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

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More about this job

Responsibilities

The Senior IT Business Analyst bridges business needs and technology solutions by leading requirements gathering, process analysis, and solution design. They also manage project delivery activities, including planning, stakeholder coordination, and implementation support for various IT initiatives.

Requirements

Candidates must have at least 5 years of experience in business or systems analysis and a bachelor's degree in a related field. Strong proficiency in project delivery methodologies, requirements documentation, and stakeholder management is required.

Skills

Business Analysis
Systems Analysis
Stakeholder Management
Project Delivery
Requirements Gathering
Solution Design
Process Analysis
Gap Analysis
User Stories
UAT
SDLC
Agile
Waterfall
Azure DevOps
Jira
Confluence

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Systems Analysis
IT Project Delivery
Stakeholder Management
Requirements Gathering
Solution Design
Process Improvement
SDLC
Agile
Waterfall
Azure DevOps
Jira
Confluence
Visio
UAT
Change Management
Vendor Management
Risk Management
Gap Analysis
User Stories
Acceptance Criteria
Process Flows
Business Rules
Automation
System Integrations
Project Planning
Cross-functional Teams
Technical Documentation
Implementation
Operational Efficiency

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