Store Manager

Company Description Ardene is a Montreal-born fashion retailer that has grown from an accessories and jewelry shop in 1982 into a leading destination for affordable head-to-toe apparel, footwear, and accessories across North America and beyond. Serving a diverse customer base, Ardene offers fashion for young women and has recently expanded with a new men’s collection. The company focuses on making style accessible, welcoming, and fun, with something for everyone. Ardene is deeply committed to customer experience, sustainable practices, and inclusivity, creating a workplace and shopping environment that feels inviting and supportive. Candidates can explore a variety of career opportunities through Ardene’s careers website.

Role Description The Store Manager is a full-time, on-site role based in Laval, QC, responsible for leading all daily operations of the store. This role oversees staff scheduling, performance, and development, ensuring team members deliver a consistently positive and inclusive customer experience. The Store Manager manages visual merchandising, inventory, and stock levels to meet sales targets while maintaining brand standards. Daily responsibilities include monitoring sales performance, implementing loss prevention measures, handling customer inquiries and escalations, and ensuring store policies and procedures are followed. The Store Manager also collaborates with district and head office teams, communicates priorities clearly, and fosters a safe, respectful workplace aligned with Ardene’s values.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, with the ability to create a welcoming, inclusive shopping experience.
• Proficient Store Management capabilities, including day-to-day operations, staff supervision, scheduling, and performance coaching.
• Effective Communication skills to engage customers, guide team members, and collaborate with cross-functional partners.
• Knowledge of Retail Loss Prevention practices to protect merchandise, reduce shrink, and ensure adherence to company policies.
• Previous experience in retail management or supervisory roles, preferably in fashion or apparel.
• Ability to work a flexible full-time schedule, including days, evenings, weekends, and holidays as business needs require.
• Strong organizational and problem-solving abilities, with comfort in using point-of-sale and basic retail systems.
• Commitment to inclusivity, sustainability, and a safe, non-discriminatory work environment.