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Ardene

Store Manager

Toronto, ON, Canada
North York, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: Minimum of 2-3 years retail management experience
Posting language: English · French
Posted: Oct 20, 2026

Original job description

English section of this bilingual listing.

THIS COULD BE YOU!

Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.

The Role

The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams training & development.

The Store Manager must adhere to all company policies and procedures and must be a role model and demonstrate the utmost professionalism and integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to others and make fair and honest decisions accordingly. The Store Manager monitors performance and takes immediate action on substandard performance. They are able to lead and create an overall positive customer and employee experience.

Responsibilities Include

Collaborating with the District Supervisor to develop and implement strategies to achieve the store’s sales and profit budgets.
Training store team (current employees and new hires) on company standards and programs in accordance with the employee manual.
Taking action with the support of the District Supervisor on low performance and resolving conflicts.
Recruiting and retraining talent by motivating their team and recognizing good performance.
Conducting administrative and operational duties as required.
Performing opening and closing procedures as per operational guidelines.
Ensuring health and safety standards are adhered to.
Preparing and managing employee weekly schedule.
Handling customer complaints and resolving them in a timely manner.
Comply with all head office requests regarding store operations.
Processing and managing all incoming merchandising shipments.
Handling all returns to head office as required.
Comply with policy and regulations as per the company’s employee manual.
Processing cash/credit/debit purchases at the register.

Qualifications

Minimum of 2-3 years retail management experience
High school diploma
Experience and/or education in visual merchandising
Solid business acumen
Proven people development skills and ability to assess talent
Strong time management and priority-setting skills
Ability to manage stress in a fast-pace environment
Ability to delegate tasks and take ownership
Ability to lead a team in a positive and inclusive manner

Physical Requirements

Ability to stand for extended periods and climb a ladder;
Move, lift and handle boxes of merchandise and fixtures throughout the store (weighing up to 30 pounds).

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the company.

Who We Are

Born in Montreal way back in 1982, Ardene has grown into who we are today with the help of our Canadian family. We believe fashion shouldn’t be exclusive or intimidating - it should be real, and it should be celebrated with youthful confidence and fearless enthusiasm.

✓ Group insurance

✓ Bonus possibilities

✓ Dynamic and friendly work environment

✓ Employee discount

✓ Upgraded eligibility for Ardene Rewards

✓ Birthday paid off & Wellness days

✓ Wellness initiatives

✓ Cool contests

✓ Opportunities for growth

At Ardene, you’re more than an employee - you’re part of a fun, dynamic and energetic family.

Read the full bilingual original

THIS COULD BE YOU!

Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.

The Role

The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams training & development.

The Store Manager must adhere to all company policies and procedures and must be a role model and demonstrate the utmost professionalism and integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to others and make fair and honest decisions accordingly. The Store Manager monitors performance and takes immediate action on substandard performance. They are able to lead and create an overall positive customer and employee experience.

Responsibilities Include

Collaborating with the District Supervisor to develop and implement strategies to achieve the store’s sales and profit budgets.
Training store team (current employees and new hires) on company standards and programs in accordance with the employee manual.
Taking action with the support of the District Supervisor on low performance and resolving conflicts.
Recruiting and retraining talent by motivating their team and recognizing good performance.
Conducting administrative and operational duties as required.
Performing opening and closing procedures as per operational guidelines.
Ensuring health and safety standards are adhered to.
Preparing and managing employee weekly schedule.
Handling customer complaints and resolving them in a timely manner.
Comply with all head office requests regarding store operations.
Processing and managing all incoming merchandising shipments.
Handling all returns to head office as required.
Comply with policy and regulations as per the company’s employee manual.
Processing cash/credit/debit purchases at the register.

Qualifications

Minimum of 2-3 years retail management experience
High school diploma
Experience and/or education in visual merchandising
Solid business acumen
Proven people development skills and ability to assess talent
Strong time management and priority-setting skills
Ability to manage stress in a fast-pace environment
Ability to delegate tasks and take ownership
Ability to lead a team in a positive and inclusive manner

Physical Requirements

Ability to stand for extended periods and climb a ladder;
Move, lift and handle boxes of merchandise and fixtures throughout the store (weighing up to 30 pounds).

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the company.

Who We Are

Born in Montreal way back in 1982, Ardene has grown into who we are today with the help of our Canadian family. We believe fashion shouldn’t be exclusive or intimidating - it should be real, and it should be celebrated with youthful confidence and fearless enthusiasm.

✓ Group insurance

✓ Bonus possibilities

✓ Dynamic and friendly work environment

✓ Employee discount

✓ Upgraded eligibility for Ardene Rewards

✓ Birthday paid off & Wellness days

✓ Wellness initiatives

✓ Cool contests

✓ Opportunities for growth

At Ardene, you’re more than an employee - you’re part of a fun, dynamic and energetic family.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

GÉRANT DE MAGASIN

ÇA POURRAIT ÊTRE TOI!

Tu veux faire partie d’une équipe incroyable? Si tu es une personne dynamique, très motivée et faisant preuve de leadership, et que tu t’intéresses à la vente au détail - nous voulons avoir de tes nouvelles.

Le poste

Le gérant de magasin travaille avec le superviseur de district pour superviser toutes les activités du magasin, ainsi que planifier et exécuter des stratégies pour stimuler les ventes et la rentabilité. Le gérant de magasin est responsable du marchandisage, du service à la clientèle, de la formation et du perfectionnement des équipes.

Le gérant de magasin doit respecter toutes les politiques et procédures de l’entreprise et doit donner l’exemple en plus de faire preuve d’un professionnalisme et d’une intégrité irréprochables tout en créant une atmosphère de confiance et de respect au sein de l’équipe. Il doit garder un esprit ouvert lorsqu’il gère les problèmes relatifs aux clients et aux employés, écouter les autres et prendre des décisions équitables et honnêtes. Le gérant de magasin effectue le suivi de la performance et prend des mesures immédiates en ce qui concerne les lacunes relatives à la performance. Il est capable de diriger et de créer une expérience globale positive pour les clients et pour les employés.

Responsabilités

Collaborer avec le superviseur de district pour créer et mettre en œuvre des stratégies visant à atteindre les objectifs du magasin en matière de ventes et de contrôle des coûts.
Offrir une formation à l’équipe de magasin (employés actuels et nouveaux employés) sur les normes et programmes qui conforment aux politiques de l’entreprise.
Prendre des mesures avec le soutien du superviseur de district en ce qui concerne les lacunes en matière de performance et la résolution des conflits.
Recruter des talents et offrir une formation de mise à jour en motivant l’équipe et en soulignant les bonnes performances.
Effectuer des tâches administratives et opérationnelles, au besoin.
Effectuer les procédures d’ouverture et de fermeture conformément aux directives opérationnelles.
S’assurer que les normes de santé et de sécurité sont respectées.
Préparer et gérer l’horaire hebdomadaire des employés.
Traiter les plaintes des clients et les résoudre rapidement.
Se conformer à toutes les demandes du siège social concernant les activités du magasin.
Traiter et gérer toutes les livraisons d’articles de marchandisage reçues.
Traiter tous les retours au siège social, au besoin.
Respecter les politiques et la réglementation établi par l’entreprise.
Traiter les achats en espèces/par carte de crédit/carte de débit à la caisse.

Qualifications

Au moins deux ou trois années d’expérience dans la gestion de la vente au détail
Diplôme d’études secondaires
Expérience et/ou formation en marchandisage visuel
Sens aigu des affaires
Compétences éprouvées en développement du personnel et capacité à évaluer les talents
Solides compétences en gestion du temps et en établissement de priorités
Capacité à gérer le stress dans un environnement qui évolue rapidement
Capacité de déléguer des tâches et d’assumer ses responsabilités
Capacité de diriger une équipe d’une façon positive et inclusive

Exigences Physiques

Capacité de travailler debout pendant de longues périodes et de grimper une échelle
Déplacer, soulever et manipuler des boîtes de marchandise et des fixtures dans le magasin (poids pouvant aller jusqu’à 13,6 kg).

Cette description de poste ne se veut pas exhaustive. L’employé peut s’acquitter d’autres tâches connexes pour répondre aux besoins courants de l’entreprise.

Qui nous sommes

Ardene, qui a été fondée à Montréal en 1982, a pris son essor et est devenue l’entreprise qu’elle est aujourd’hui avec l’aide de sa famille canadienne. Nous croyons que la mode ne devrait pas être exclusive ou intimidante; elle devrait plutôt être axée sur l’authenticité et être glorifiée par l’assurance de la jeunesse et un enthousiasme audacieux.

✓ Assurance collective

✓ Possibilités de bonus

✓ Milieu amusant et dynamique

✓ Excellents rabais accordés aux employés

✓ Accès privilège d'éligibilité aux récompenses Ardene

✓ Congé d'anniversaire

✓ Initiatives de bien-être

✓ Concours cool

✓ Possibilités d’avancement

Chez Ardene, tu es plus qu’un employé : tu fais partie d’une famille amusante, dynamique et toujours en mouvement.

Ardene est un employeur garantissant l’égalité des chances et, en tant que tel, n’effectue aucune discrimination relative à l’embauche ou aux conditions d’emploi fondée sur la race, l’ascendance, la couleur de la peau, le lieu d’origine, la religion, le sexe, l’identité de genre, la citoyenneté, l’âge, l’orientation sexuelle, une invalidité, l’origine nationale, l’état de famille, l’état matrimonial ou toute autre caractéristique protégée par les lois applicables. Les décisions relatives à la sélection sont uniquement fondées sur des facteurs liés à l’emploi.

Apply About employer

More about this job

Responsibilities

Oversee store operations and work with the District Supervisor to implement strategies that achieve sales and profit goals. Lead, train, schedule, and develop the team while managing merchandising, customer service, store procedures, shipments, and operational compliance.

Requirements

Requires 2–3 years of retail management experience, a high school diploma, and experience or education in visual merchandising. Candidates should demonstrate business acumen, people-development and talent-assessment skills, strong prioritization, stress management, delegation, and inclusive leadership.

Skills

Retail Management
Sales Strategy
Profitability Management
Visual Merchandising
Customer Service
Team Training and Development
Performance Management
Recruiting
Conflict Resolution
Scheduling
Administrative Operations
Health and Safety Compliance
Cash Register Operations
Time Management
Delegation
Leadership

Benefits

Group Insurance
Bonus Opportunities
Employee Discount
Paid Birthday Off
Wellness Days
Wellness Initiatives
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Operations
Sales
Profitability
Visual Merchandising
Customer Service
Team Training
Employee Development
Performance Management
Recruiting
Talent Assessment
Conflict Resolution
Employee Scheduling
Opening and Closing Procedures
Health and Safety
Customer Complaints
Merchandise Shipments
Returns Processing
Cash Register
Cash Payments
Credit Card Payments
Debit Card Payments
Company Policies
Business Acumen
Time Management
Delegation
Inclusive Leadership

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