Business Systems Analyst
- Toronto, ON, Canada
$50 to $55 CAD / hour · Contract
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Job details
- Pay
- $50 to $55 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 7+ years of Business Systems Analysis experience in enterprise environments.
- Posting language
- English
- Posted
Original job description
Role Name: Business Systems Analyst
Work Site: Toronto, Canada (Hybrid)
Start date: Immediate availability.
Background check MANDATORY
Request ID: BBTJIP
Required Qualifications
7+ years of Business Systems Analysis experience in enterprise environments.
Recent experience in the Hospitality or Retail industry.
Experience working with CRM, POS, reservation, booking, loyalty, and financial systems.
Proficiency in Agile and Waterfall delivery models.
Experience with Jira, Confluence, Azure DevOps, or comparable tools.
Strong stakeholder management, communication, and documentation skills.
Experience supporting full software development lifecycle (SDLC).
Expertise in requirements gathering, process modeling, and documentation.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Good to have
Strong experience with Property Management Systems (PMS) such as Oracle OPERA, Maestro, Cloud beds, or similar platforms.
Knowledge of cloud platforms such as Azure or AWS.
CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications.
Hands-on experience using AI-enabled tools such as Microsoft Copilot to improve productivity across the software development lifecycle, including documentation, requirements management, user story refinement, and knowledge management."
"Key Responsibilities
Collaborate with business stakeholders to gather, analyze, and document business, functional, and non-functional requirements.
Lead discovery workshops, stakeholder interviews, and process mapping sessions.
Create detailed business requirements documents (BRDs), functional specifications, user stories, acceptance criteria, use cases, and process flows.
Facilitate prioritization sessions and support product backlog management.
Conduct gap analysis, process improvement, and solution impact assessments.
Support UAT planning, execution, defect resolution, and production rollout activities.
Participate in Sprint Planning, Backlog Grooming, Daily Standups, Reviews, and Retrospectives.
More about this job
Responsibilities
Gather, analyze, and document business and technical requirements through stakeholder workshops, interviews, and process mapping, producing specifications, user stories, acceptance criteria, and process flows. Support prioritization and backlog management, assess process and solution impacts, and assist with UAT, defect resolution, production rollout, and Agile ceremonies.
Requirements
Requires 7+ years of business systems analysis experience in enterprise environments, recent Hospitality or Retail industry experience, and familiarity with CRM, POS, reservation, booking, loyalty, and financial systems. Candidates should be proficient in Agile and Waterfall, SDLC support, requirements and process documentation, stakeholder communication, and tools such as Jira, Confluence, or Azure DevOps; PMS, cloud, certification, and AI-tool experience are advantageous.
Skills
- Business Systems Analysis
- Requirements Gathering
- Process Modeling
- Stakeholder Management
- Agile
- Waterfall
- Jira
- Confluence
- Azure DevOps
- User Acceptance Testing
- Backlog Management
- Gap Analysis
- CRM
- Point Of Sale Systems
- Property Management Systems
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Hospitality
- Retail
- Management & Leadership
Keywords
- Business Systems Analysis
- Hospitality
- Retail
- CRM
- Point Of Sale Systems
- Reservation Systems
- Booking Systems
- Loyalty Systems
- Financial Systems
- Agile
- Waterfall
- Jira
- Confluence
- Azure DevOps
- Requirements Gathering
- Process Modeling
- Functional Specifications
- User Stories
- Acceptance Criteria
- Use Cases
- Process Flows
- Product Backlog Management
- Gap Analysis
- User Acceptance Testing
- Property Management Systems
- Oracle OPERA
- Azure
- AWS