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Ardent SoftSol Inc.

Intermediate Technical Support Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Position: Intermediate Technical Support Engineer

Location: Toronto

Mode of Work: Hybrid (2-3 days a week)

Summary:

We are looking for an Intermediate Technical Support Engineer with strong experience in VMware, Windows Server administration, Linux environments, and IT service management processes. The ideal candidate will be responsible for server deployments, infrastructure support, incident management, and maintaining enterprise environments

Roles & Responsibilities:

Manage and support VMware vSphere environments, including virtual machines (VMs) and VM templates.
Build, configure, and maintain Windows servers and related infrastructure services.
Administer Active Directory services, including DHCP, DNS, and Group Policy Objects (GPOs).
Perform Linux deployment, configuration, and administration activities, with Red Hat Linux experience considered an asset.
Handle incidents, service requests, and change management activities through ServiceNow.
Support server hardware setup, maintenance, and troubleshooting as required.
Collaborate with cross-functional teams to ensure stable and secure infrastructure operations.
Maintain system documentation and follow organizational processes and standards.

Qualifications & Skills:

Strong hands-on experience with VMware vSphere, virtual machines, and VM templates.
Experience building and administering Windows Server environments.
Strong knowledge of Active Directory, DHCP, DNS, and GPO management.
Experience with Linux administration; familiarity with Red Hat Linux is an advantage.
Working knowledge of ServiceNow, Incident Management, and Change Management processes.
Understanding of server hardware installation, maintenance, and troubleshooting.
Strong analytical, problem-solving, and communication skills.
Ability to work effectively in a hybrid and collaborative environment.

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More about this job

Responsibilities

Manage VMware environments, deploy and administer Windows and Linux servers, and support enterprise infrastructure and server hardware. Handle incidents, service requests, and changes through ServiceNow while collaborating with teams and maintaining system documentation.

Requirements

Requires hands-on experience with VMware vSphere, Windows Server, Active Directory, DHCP, DNS, and Group Policy management. Linux administration and familiarity with ServiceNow processes are also expected; Red Hat Linux experience is an asset, along with strong analytical, problem-solving, and communication skills.

Skills

VMware vSphere
Virtual Machines
VM Templates
Windows Server Administration
Active Directory
DHCP
DNS
Group Policy Objects
Linux Administration
Red Hat Linux
ServiceNow
Incident Management
Change Management
Server Hardware Troubleshooting
Infrastructure Support
System Documentation

Visa sponsorship

Not detected in the job text

Keywords

VMware vSphere
Virtual Machines
VM Templates
Windows Server
Active Directory
DHCP
DNS
Group Policy Objects
Linux
Red Hat Linux
ServiceNow
Incident Management
Service Requests
Change Management
Server Deployments
Server Hardware
Infrastructure Support
Enterprise Environments
Troubleshooting
System Documentation
Infrastructure Operations
Hybrid Work

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