Closed listing
IT Service Management & Analytics Specialist
- Montreal, QC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Role: IT Service Management & Analytics Specialist
Hybrid: 3 days a week inoffice
Location: Montreal
Job Description
-Strong knowledge of IT Service management (ITSM) practices, including Incident , Problem, Change and service management
- Experience working with ServiceNow or comparable enterprise ITSM platform
-Strong analytical and critical thinking skills with experience analyzing operational, service or performance data
- Experience developing dashboards , KPIs , reports and management-level operational highlights
- Proficiency with Power BI and Excel or comparable business intelligence and analytics tools
-strong project coordination, organizational and stakeholder management capabilities
- Ability to work effectively across technical risk , control , audit and business teams
- Strong written and verbal communication skills, including the ability to present complex information clearly and senior stakeholders
- Ability to manage competing priorities and drive initiatives across multiple teams
- Experience with Microsoft 365 collaboration tools such as SharePoint and Teams
More about this job
Responsibilities
Analyze operational, service, and performance data, and develop dashboards, KPIs, reports, and management-level operational highlights. Coordinate initiatives across technical, risk, control, audit, and business teams while managing priorities and stakeholders.
Requirements
Requires strong knowledge of IT service management practices and experience with ServiceNow or a comparable enterprise ITSM platform. Candidates should have strong analytical, communication, organizational, project coordination, and stakeholder management skills, along with proficiency in Power BI, Excel, and Microsoft 365 collaboration tools.
Skills
- IT Service Management
- Incident Management
- Problem Management
- Change Management
- ServiceNow
- Data Analysis
- Dashboard Development
- KPI Reporting
- Power BI
- Microsoft Excel
- Project Coordination
- Stakeholder Management
- Risk Management
- Audit
- Microsoft SharePoint
- Microsoft Teams
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Data & Analytics
- Management & Leadership
Keywords
- IT Service Management
- ITSM
- Incident Management
- Problem Management
- Change Management
- ServiceNow
- Enterprise ITSM Platform
- Operational Data
- Service Data
- Performance Data
- Dashboards
- KPIs
- Reports
- Operational Highlights
- Power BI
- Microsoft Excel
- Project Coordination
- Stakeholder Management
- Risk
- Controls
- Audit
- Microsoft 365
- SharePoint
- Microsoft Teams
- Analytics