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Added 11 mins ago
RU
Shift Manager
Ricoh USA, Inc.
Toronto, ON
- Full-time
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 11 mins ago
S
Technical Program Manager
Sanmina
Ottawa, ON
- Full-time
We are looking for an experienced Technical Program Manager to join the multidisciplinary development team to support the design, development and transfer to manufacturing of advanced…
Added 11 mins ago
H
Global Mining Practice Business Development Leader
HDR
Ottawa, ON
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…
Added 11 mins ago
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Technical Program Manager
Sanmina
Ottawa, ON
- Full-time
Advanced Microsystems Technologies, AMT, is a technology division of Sanmina Corporation (Nasdaq:Â SANM), responsible for RF, Microelectronic, Optical components and Integrated Subsystems,…
Added 11 mins ago
KC
Vice-President (Sr. Manager), Corporate Finance
KPMG Canada
Toronto, ON
- Full-time
…(formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an…
Added 11 mins ago
BS
R&D Prototyping III / Prototypage R-D III
Boston Scientific
Montreal, QC
- Full-time
…health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing –…
Added 11 mins ago
TC
Business intelligence & Data Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $61,582.5 to $86,215.5 CAD / year
- Full-time
…translate those requirements into prioritized user stories that support Intelligent Automation initiatives. Working closely with cross-functional teams across TJX Canada, global partners,…
Added 27 mins ago
K
Senior Manager, Turnaround & Restructuring
KPMG
Vancouver, BC
- Full-time
…(formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an…
Added 27 mins ago
Recruiter
Speer Technologies Inc
Toronto, ON
Recruitment will be your primary focus, with occasional support for onboarding coordination, people-related administration, and other operational needs.
Added 41 mins ago
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Manager, AI Platforms (Permanent)
CoreFactor
Toronto, ON
- Full-time
Partner with Procurement, Finance, vendors and technology stakeholders to support contract planning, renewals and platform investment decisions.
Added 41 mins ago
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Senior Manager, Asset Management & Engineering
ATCO EnPower
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 41 mins ago
H
Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…
Added 41 mins ago
R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
As a Senior Delivery Manager, you are the senior delivery authority on a cross-functional engagement: owning execution from kickoff through release, leading distributed onshore-and-offshore…
Added 41 mins ago
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Senior Manager, Customer Success Operations
Ryan
Toronto, ON
- Full-time
The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that…
Added 41 mins ago
I
Customer Experience Leader (Contract 18+ Months)
Indigo
London, ON
- $18.6 to $23.25 CAD / hour
- Contract
Leverages customer insights, Voice of the Customer feedback, and in-store observations to identify opportunities and support improvements to customer satisfaction and overall service…
Added 41 mins ago
I
Product Operations Manager
Indigo
Regina, SK
- $50,000 CAD / year
- Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 41 mins ago
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Client Service Manager
Unisys
Canada
- Full-time
Ensures provision of end-to-end support to address identified and potential issues.
Added 41 mins ago
TP
Associate Director, Software Engineering
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Director, Technology Delivery, the Associate Director, Software Engineering will establish and lead a sustainable software engineering capability that delivers secure,…
Added 41 mins ago
IF
Director - Governance & Client Account Management
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…guidance and strategic leadership to our client and the broader support team at IFDS and SS&C through close collaboration with the Business Development Relationship Manager, the AMS team,…
Added 41 mins ago
SH
M.R.T - Radiology, X-Ray (CEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Manager of Diagnostic Imaging, the successful candidate will be responsible for assessing, planning, implementation and evaluating patient care and practice activities in a…
Added 42 mins ago
S
Technical Services and Support Manager
Sandvik
Saskatoon, SK
- Full-time
We have an exciting opportunity for a Technical Services and Support Manager to lead our Specialists and Trainers and drive the successful implementation of technology across our service…
Added 42 mins ago
CI
Manager, AI Platforms (Permanent)
CoreFactor Inc.
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Full-time
Partner with Procurement, Finance, vendors and technology stakeholders to support contract planning, renewals and platform investment decisions.
Added 56 mins ago
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Senior Claims Advisor, AB
Allstate Canada
Canada
- Full-time
…Accident Benefits to join our Ontario team! Reporting to the Manager Casualty Claims Complex AB, you will be accountable for handling complex up to non-catastrophic first party injury…
Added 56 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
We believe responsible mining is essential to supplying the minerals and metals needed for modern infrastructure, technology and the energy transition. As part of HDR’s Global Mining…
Added 56 mins ago
SE
IT Generalist (On-Site)
Sherwood Electromotion Inc.
Concord, ON
- Full-time
Support IT Manager in Monitoring security certificates and ensure the organization’s compliance with requirements

Ardent SoftSol Inc.

Production Support Analyst

Toronto, ON, Canada

$50 to $54 CAD / hour · Contract

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Job details

Pay: $50 to $54 CAD / hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

This job posting is for an existing, active vacancy and we are looking to hire Production Support Analyst- Akamai at Toronto/ Brampton, ON specialized in Akamai/CDN, modern web delivery, cloud gateways, and web application security - especially with hands-on Akamai property configuration, Cloudlets, WAF tuning, NGINX/Apache reverse proxying, and basic AWS/Azure gateway knowledge.

What you will be doing:

Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
Following ITIL processes and procedures as it relates to incident management, change management and problem management.
Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
Manage security across the environment including user administration across various applications
Manage service requests related to domains, DNS and URL redirects.
Provide initial incident management, follow-up and root cause reporting
Document technical information, notes, user guides, etc. for internal or client use.
Delivery of cross-training to other team members where required
Subject to on-call on a rotational basis.

What you have:

Strong Confluence and Jira support experience.
Technologies include: Akamai NetStorage; AWS; Azure Gateways; NGINX; Apache; AngularJS and much more
Implement and maintain Akamai website/application delivery configurations and Akamai NetStorage, including custom caching, routing, web performance and custom rules/modules.
Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/EdgeScape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, Image Manager, Mobile Detection & Redirect, Real User Monitoring, Site Failover, SiteShield, Variable Support, Visitor Prioritization Cloudlet, Web Application Firewall (WAF), and more.
Previous experience as Webmaster and/or Akamai support is a plus.
Deep understanding of SSL Certificates and DNS management.
Understanding of Security products include: Site Shield, Kona Site Defender, Web Application Firewall (WAF), Prolexic, BOT Manager, and Security Monitor.
Experience managing web platforms (Heroku PaaS, etc.)
Knowledge of media players and understanding of streaming will be an advantage
Must have a strong written and oral communications skills and the ability to communicate with all levels of users/management
Strong organization skills, interpersonal skills and significant attention to details
Well-developed analytical and problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.
Experience supporting mobile (iPad, iPhone, Android) applications.

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More about this job

Responsibilities

Troubleshoot production network, application, and system issues; monitor performance, identify root causes, and resolve incidents while following ITIL processes and meeting service-level agreements. Configure and maintain Akamai web delivery and security services, manage domains and DNS requests, coordinate with technical teams and vendors, and document solutions and procedures.

Requirements

The role calls for hands-on experience with Akamai delivery configurations, NetStorage, Cloudlets, WAF, DNS and SSL, along with knowledge of AWS or Azure gateways and NGINX or Apache. Candidates should have strong analytical, communication, organizational, and prioritization skills, experience supporting mobile applications, and the ability to work independently and collaboratively in a fast-paced environment.

Skills

Akamai Configuration
Content Delivery Networks
Web Application Security
Cloud Gateways
AWS
Azure
NGINX
Apache
DNS Management
SSL Certificates
Web Application Firewall
Incident Management
Root Cause Analysis
Jira
Confluence
Mobile Application Support

Visa sponsorship

Not detected in the job text

Keywords

Akamai
Akamai NetStorage
Content Delivery Network
Cloudlets
Web Application Firewall
Kona Site Defender
SiteShield
Prolexic
Bot Manager
Security Monitor
AWS
Azure Gateways
NGINX
Apache
AngularJS
DNS
SSL Certificates
HTTP/2
Adaptive Image Compression
EdgeScape
Image Manager
Real User Monitoring
Site Failover
Heroku
Jira
Confluence
ITIL
Incident Management
Change Management
Problem Management

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