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SW
ScotiaMcLeod Administrative Support Assistant - London, ON
Scotia Wealth Management
London, ON
- Contract
Exceptional client service skills, providing a professional and respectful experience
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CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
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TG
Service Administrator
Triumph Group of Companies
Mississauga, ON
- Full-time
As an administrator on the Service team, you support the day-to-day operations of active projects by keeping billing, documentation, and client communications running smoothly. You work…
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IG
Field Service Representative (FSR)
Insight Global
Victoria, BC
- $40 to $55 CAD / hour
- Contract
-Strong troubleshooting, written/verbal communication, customer-service skills, and ability to work independently with minimal supervision.
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CI
Deskside Support Analyst (Onsite) - 12-month contract
Compugen Inc
Victoria, BC
- Contract
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TI
Tech Support Representative
telMAX Inc.
Markham, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products…
Added 30 mins ago
EN
Principal Wireless SW Engineer
Extreme Networks
Toronto, ON
- Full-time
The Principal Wireless Software Engineer is a senior technical leader responsible for resolving the most complex and business-critical customer issues escalated through the Global Technical…
Added 30 mins ago
AI
Soumissionnaire - Bidder
ACCÈS INDUSTRIEL INC
Rouyn-Noranda, QC
- Full-time
2 to 3 years of experience in inside sales, estimating, or industrial customer service.
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HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Incorporate customer and service feedback to continuously improve software and machine performance
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HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
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PD Service - Mechanical
Husky Technologies
Bolton, ON
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Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
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Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
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Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
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Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
…on-site. This may involve coordinating communication between Service Managers, Area Managers, the Call Center, Parts Distribution and the…
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Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 30 mins ago
HS
CA EST
Henry Schein Canada
AB · Edmonton, AB
- Full-time
You are a hands-on, customer-focused technician with a strong interest in mechanics and electronics and a passion for solving problems. You bring technical training and experience in a…
Added 31 mins ago
Asset Investment Analyst
Toronto Hydro
Toronto, ON
Reporting to the Manager, Customer Connections Planning & Technical Analysis, the Asset Investment Analyst will provide a wide range of engineering support services that will ensure…
Added 31 mins ago
Engineer
Toronto Hydro
Toronto, ON
…a broad range of engineering support services to ensure the technical integrity, reliability, safety, and cost-effectiveness of Toronto Hydro's electrical distribution system. The Engineer…
Added 31 mins ago
Dietary Aide
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…regulations and legislation: assists in all aspects of food service assembly, production and distribution to related areas with emphasis on portion control, waste control, proper sanitation…
Added 31 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Swan River, MB
…regulations and legislation: assists in all aspects of food service assembly, production and distribution to related areas with emphasis on portion control, waste control, proper sanitation…
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Lead Hand - Medical Device Reprocessing
Winnipeg Regional Health Authority
Winnipeg, MB
Must be self-motivated, with a strong aptitude for customer service.
Added 31 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Brandon, MB
…regulations and legislation: assists in all aspects of food service assembly, production and distribution to related areas with emphasis on portion control, waste control, proper sanitation…
Added 31 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Wawanesa, MB
…regulations and legislation: assists in all aspects of food service assembly, production and distribution to related areas with emphasis on portion control, waste control, proper sanitation…
Added 31 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Grandview, MB
…regulations and legislation: assists in all aspects of food service assembly, production and distribution to related areas with emphasis on portion control, waste control, proper sanitation…

Ardent SoftSol Inc.

Production Support Analyst

Toronto, ON, Canada

$50 to $54 CAD / hour · Contract

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Job details

Pay: $50 to $54 CAD / hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

This job posting is for an existing, active vacancy and we are looking to hire Production Support Analyst- Akamai at Toronto/ Brampton, ON specialized in Akamai/CDN, modern web delivery, cloud gateways, and web application security - especially with hands-on Akamai property configuration, Cloudlets, WAF tuning, NGINX/Apache reverse proxying, and basic AWS/Azure gateway knowledge.

What you will be doing:

Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
Following ITIL processes and procedures as it relates to incident management, change management and problem management.
Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
Manage security across the environment including user administration across various applications
Manage service requests related to domains, DNS and URL redirects.
Provide initial incident management, follow-up and root cause reporting
Document technical information, notes, user guides, etc. for internal or client use.
Delivery of cross-training to other team members where required
Subject to on-call on a rotational basis.

What you have:

Strong Confluence and Jira support experience.
Technologies include: Akamai NetStorage; AWS; Azure Gateways; NGINX; Apache; AngularJS and much more
Implement and maintain Akamai website/application delivery configurations and Akamai NetStorage, including custom caching, routing, web performance and custom rules/modules.
Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/EdgeScape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, Image Manager, Mobile Detection & Redirect, Real User Monitoring, Site Failover, SiteShield, Variable Support, Visitor Prioritization Cloudlet, Web Application Firewall (WAF), and more.
Previous experience as Webmaster and/or Akamai support is a plus.
Deep understanding of SSL Certificates and DNS management.
Understanding of Security products include: Site Shield, Kona Site Defender, Web Application Firewall (WAF), Prolexic, BOT Manager, and Security Monitor.
Experience managing web platforms (Heroku PaaS, etc.)
Knowledge of media players and understanding of streaming will be an advantage
Must have a strong written and oral communications skills and the ability to communicate with all levels of users/management
Strong organization skills, interpersonal skills and significant attention to details
Well-developed analytical and problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.
Experience supporting mobile (iPad, iPhone, Android) applications.

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More about this job

Responsibilities

Troubleshoot production network, application, and system issues; monitor performance, identify root causes, and resolve incidents while following ITIL processes and meeting service-level agreements. Configure and maintain Akamai web delivery and security services, manage domains and DNS requests, coordinate with technical teams and vendors, and document solutions and procedures.

Requirements

The role calls for hands-on experience with Akamai delivery configurations, NetStorage, Cloudlets, WAF, DNS and SSL, along with knowledge of AWS or Azure gateways and NGINX or Apache. Candidates should have strong analytical, communication, organizational, and prioritization skills, experience supporting mobile applications, and the ability to work independently and collaboratively in a fast-paced environment.

Skills

Akamai Configuration
Content Delivery Networks
Web Application Security
Cloud Gateways
AWS
Azure
NGINX
Apache
DNS Management
SSL Certificates
Web Application Firewall
Incident Management
Root Cause Analysis
Jira
Confluence
Mobile Application Support

Visa sponsorship

Not detected in the job text

Keywords

Akamai
Akamai NetStorage
Content Delivery Network
Cloudlets
Web Application Firewall
Kona Site Defender
SiteShield
Prolexic
Bot Manager
Security Monitor
AWS
Azure Gateways
NGINX
Apache
AngularJS
DNS
SSL Certificates
HTTP/2
Adaptive Image Compression
EdgeScape
Image Manager
Real User Monitoring
Site Failover
Heroku
Jira
Confluence
ITIL
Incident Management
Change Management
Problem Management

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