Production Support Analyst

This job posting is for an existing, active vacancy and we are looking to hire Production Support Analyst- Akamai at Toronto/ Brampton, ON specialized in Akamai/CDN, modern web delivery, cloud gateways, and web application security - especially with hands-on Akamai property configuration, Cloudlets, WAF tuning, NGINX/Apache reverse proxying, and basic AWS/Azure gateway knowledge.

What you will be doing:

• Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
• Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
• Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
• Following ITIL processes and procedures as it relates to incident management, change management and problem management.
• Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
• Manage security across the environment including user administration across various applications
• Manage service requests related to domains, DNS and URL redirects.
• Provide initial incident management, follow-up and root cause reporting
• Document technical information, notes, user guides, etc. for internal or client use.
• Delivery of cross-training to other team members where required
• Subject to on-call on a rotational basis.

What you have:

• Strong Confluence and Jira support experience.
• Technologies include: Akamai NetStorage; AWS; Azure Gateways; NGINX; Apache; AngularJS and much more
• Implement and maintain Akamai website/application delivery configurations and Akamai NetStorage, including custom caching, routing, web performance and custom rules/modules.
• Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/EdgeScape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, Image Manager, Mobile Detection & Redirect, Real User Monitoring, Site Failover, SiteShield, Variable Support, Visitor Prioritization Cloudlet, Web Application Firewall (WAF), and more.
• Previous experience as Webmaster and/or Akamai support is a plus.
• Deep understanding of SSL Certificates and DNS management.
• Understanding of Security products include: Site Shield, Kona Site Defender, Web Application Firewall (WAF), Prolexic, BOT Manager, and Security Monitor.
• Experience managing web platforms (Heroku PaaS, etc.)
• Knowledge of media players and understanding of streaming will be an advantage
• Must have a strong written and oral communications skills and the ability to communicate with all levels of users/management
• Strong organization skills, interpersonal skills and significant attention to details
• Well-developed analytical and problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
• Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
• Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.
• Experience supporting mobile (iPad, iPhone, Android) applications.