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Added 8 mins ago
FI
Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY
Federated Insurance Company of Canada
Quebec, QC
- Full-time
…licenses (AMF), the Client Service Manager will act as a coach and mentor to Commercial Insurance Client Service Representatives. The incumbent will also ensure that every interaction…
Added 8 mins ago
M
FOH Management - Assistant Manager
Moxies
Sherwood Park, AB
- Full-time
…maintaining a development-focused outlook; we are here to train, mentor and develop you, while supporting your life…
Added 8 mins ago
CO
Aquatic Supervisor Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Part-time
…Instructor/Examiner, LSS Standard First Aid Instructor/Examiner, Examiner Mentor an…
Added 23 mins ago
A
Engagement Lead, Canada
Arete
Canada
- Full-time
Ability to independently train, mentor, coach and lead team members globally and take ownership over their wins and losses
Added 38 mins ago
Chargé(e) de projet en environnement
WSP
Montreal, QC
Une communauté mondiale d’experts – votre prochaine idée, mentor ou opportunité est toujours à portée de main
Added 1 hour ago
R|
Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Mentorship and Supervision: Mentor graduate and undergraduate students, provide training and guidance in experimental protocols and data analysis.
Added 1 hour ago
Peer Mentor (HART Hub Dufferin)
Peel Addiction Assessment and Referral Centre
Mississauga, ON
We are seeking a dynamic and compassionate Peer Mentor to be an integral part of the HART Hub Dufferin, ensuring the delivery of comprehensive, integrated care services to vulnerable…
Added 2 hours ago
DA
Senior NPI Engineer
DART Aerospace
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Mentor and support junior engineers and designers.
Added 2 hours ago
TP
Automation Specialist
Team Power Solutions
Saskatoon, SK
- Full-time
Depending on experience, lead technical work scopes, support project execution, and mentor junior team members.
Added 3 hours ago
CW
Operations Manager
Canadian Wilderness Adventures
Whistler, BC
- Full-time
Lead, mentor, and develop a team of 25–30+ employees across multiple operational departments.
Added 3 hours ago
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Senior Director, Engineering
Jobgether
Canada
- Full-time
Lead, mentor, and develop a team of memory design engineers across circuit design, layout, characterization, and compiler automation.
Added 3 hours ago
AI
Embedded Software Architect
Aversan Inc.
Montreal, QC
- $135,000 to $155,000 CAD / year
- Full-time
Mentor and coach team members to strengthen technical capabilities and overall performance, including conducting one-on-one meetings and providing constructive feedback.
Added 4 hours ago
C
Security Technician - Saskatoon Region
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
Using technical knowledge, skills and experience, may act as mentor for other staff members. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum…
Added 4 hours ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
Added 4 hours ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
…with the customer and maximizes customer satisfaction. May mentor less-experienced…
Added 4 hours ago
C
CFAA Fire Alarm Technician - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, annual inspections, and adjusting equipment to…
Added 4 hours ago
C
CFAA Fire Alarm Technician - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, annual inspections, and adjusting equipment to…
Added 4 hours ago
C
Security Systems Technical Lead
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Using technical knowledge, skills and experience, mentor and train less experienced staff. Provides technical guidance to workers in testing, tuning, and adjusting equipment to obtain…
Added 4 hours ago
C
Security Systems Technician - Service Focused
Convergint
Edmonton, AB · CA AB Edmonton
- Full-time
Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum…
Added 4 hours ago
C
CFAA Fire Alarm Technician - Project Focused
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in fire alarm testing, annual inspections, and adjusting…
Added 4 hours ago
C
Service Manager
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Added 4 hours ago
C
Security Technician - Service
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating…
Added 4 hours ago
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Junior Security Technician - Service YYC
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating…
Added 4 hours ago
C
CCQ Security Technician
Convergint
Ottawa, ON · CA ON Ottawa
- Full-time
Using technical knowledge, skills and experience, may act as mentor for other staff members. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum…
Added 4 hours ago
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Journeyman Electrician
Convergint
Edmonton, AB · CA AB Edmonton
- Full-time
Strong coaching, mentoring, and staff development skills. Actively seeks ways in which to act as a role model, guide, develop and mentor others within the team.

Arete

Engagement Lead, Canada

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

ROLES & RESPONSIBILITIES

Responds to Client, Counsel, Carrier (CCC) in accordance with Key Performance Indicators (KPIs) and urgency of requests
Is solely responsible for the success, failure, and management of all team members’ activities and communications during the engagement
Engagement Management (External):
- Leads the technical conversation and drive the direction and strategy of the engagement
- Educates the Client on how to make an informed decision
- Guides the Client on the importance of conducting a cost vs. benefit analysis
- Maintains accountability for accurate and timely password changes within 24 hours
- Builds the strategy for success and deliver it
- Assists client with developing and executing their recovery plans
- Establishes priorities for their IT and Arete engagement personnel
- Is the subject matter expert on various technologies, infrastructure, and engagement-specific items
- Tracks progress to completion
Engagement Management (Internal):
- Communicates clearly and manages priorities by role ensuring each team member understands their tasks, values, and time to deliver
- Ensures project workstreams are being delivered on-time
- Monitors budget and team hours against allocated hours within the statement of work (SOW)
  - Ensures daily time entry is complete within Project management tool for the team
  - Ensures project workstreams are being delivered on-time
  - Ensures project budget is correct. Identifies potential overages and requests amendments when workstream budgets reach 75%, if necessary
  - Ensures the engagement team is utilized to a blended 70%
  - Easily identifies opportunities for add-on services to continue assisting Clients with Arete resources
- Ensures teams execute tasks successfully and validates work product quality
- Provides routine updates to CCC regarding overall engagement and action items
  - Delivers to the Client on-time based on agreed upon service level agreement (SLA) and/or as needed
Coaches and mentors junior team members
Proposes tactics and strategies that impact overall processes
May perform other duties as assigned by management

SKILLS AND KNOWLEDGE

Excellent time management and organizational skills
Widely recognized technical abilities
Ability to teach others
Proficiency with reading the room and adjusting conversational style accordingly.
Ability to navigate difficult conversations effortlessly
Expert at managing client expectations
Ability to independently train, mentor, coach and lead team members globally and take ownership over their wins and losses
Ability to lead projects with security implementations
Thorough background or knowledge of network enterprise systems administration
Thorough knowledge and understanding of operating systems and hardware architectures: Linux/Unix, Mainframe, Windows, Cloud, etc.
Thorough knowledge and experience with core set of standard Industry technology and platforms and familiarity with cybersecurity tools. Hands-on not required but a plus
- Endpoint Detection and Response (EDR) solutions
- E-mail platforms: Microsoft Office (M365), On-premises Exchange, Google Workspace
- Anti-virus (AV) vendors
- Identity Access Management (IAM)/Zero Trust systems
- Disaster Recover Plans
- Firewall and Virtual Private Network (VPN) platforms
- Remote access tools
Knowledge of Enterprise architecture
- Network segmentation
- Cloud Provider Platforms:
  - Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
- On-premises technologies, Physical and Virtual
- Servers, Firewalls, routers, storage, Security Information Event Management (SIEM), Multi-factor authentication
- DMZ configurations
Thorough knowledge of containment, preservation, and acquisition of data within compromised IT environments
Thorough knowledge of email servers: on-premises, cloud hosted, and third-party hosted
- Demonstrates deep understanding of configurations
- Understands how email servers connect to or authenticate with Active Directory (AD)
- Understands how to collect relevant logs from popular email services (Exchange, Exchange Online, Google Workspace, and M365)
  - Familiarity with or knowledge of how to familiarize oneself with additional platforms as required
- Comfortable directing IT personnel to perform collection of required log information
- Knowledgeable with securing email platforms and directing IT administrators on proper configuration techniquesAbility to establish priorities, work independently and proceed with objectives with minimal supervision

JOB REQUIREMENTS

Minimum of 7 years conducting digital investigations or leading full-cycle incident response investigations for a major consulting firm or global IR company
Bachelor's degree in a computer science related discipline and 8+ years related experience or Master's Degree and 6+ years related experience or J.D. and 4+ years related experience
Minimum of 1 industry certifications: GCFA, GCFE, GCIH, GISP, CISSP, Security+, MCSC, Network+, or equivalent
Fluent in Canadian French

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job.

PHYSICAL DEMANDS

No physical exertion required
Travel within or outside of the state
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with Arete salary and benefit policy.

FLSA OVERTIME CATEGORY

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

DECLARATION

The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description.

EQUAL EMPLOYMENT OPPORTUNITY

We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.

When you join Arete…

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we’re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.

Equal Employment Opportunity

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More about this job

Responsibilities

The Engagement Lead is responsible for managing the strategy, communication, and success of incident response engagements while leading team members. They ensure project workstreams are delivered on time, within budget, and meet quality standards while maintaining client relationships.

Requirements

Candidates must have at least 7 years of experience in digital investigations or incident response and hold a relevant bachelor's degree. Proficiency in Canadian French and at least one industry certification such as GCFA, GCFE, GCIH, or CISSP is required.

Skills

Incident response
Digital investigations
Project management
Cybersecurity
Cloud platforms
Endpoint detection and response
Identity access management
Disaster recovery
Linux
Windows
Active directory
Log analysis
Team leadership
Client management
Strategic planning

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
401(k)

Visa sponsorship

Not detected in the job text

Keywords

Incident Response
Digital Investigations
Cybersecurity
Cloud Computing
AWS
Azure
GCP
Linux
Windows
Active Directory
EDR
IAM
Zero Trust
SIEM
Network Segmentation
GCFA
GCFE
GCIH
CISSP
Security+
Project Management
SOW
KPI
SLA
Enterprise Architecture
Mainframe
VPN
Firewall
Data Acquisition
Containment

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