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ARGUS MACHINE CO LTD

Customer Service Representative

Edmonton, AB, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

Since 1958, Argus has grown from a small local business into a global provider of pigging, threading, and manufacturing solutions.

Today, Argus operates two fully equipped manufacturing facilities, supported by certified processes and decades of field experience. We deliver high-quality pigging valves and threading services to diverse industries worldwide - driven by reliability, innovation, and a people-first culture.

Our mission is to support a greener future by helping reduce environmental impact and emissions across the industries we serve. As an employee-owned company, Argus offers rewarding career opportunities in Edmonton and Nisku, Alberta, where employees are empowered to grow, contribute, and innovate.

For more information, please visit our website: argusinnovates.com

For our Core Values, please visit: argusinnovates.com/about-us

About the Opportunity

Reporting to the Sales Manager, the Customer Service Representative is responsible for providing an excellent experience to all Argus customers

Role accountabilities include, but are not limited to:

Perform sales and service activities in a responsible, efficient and diligent manner.
Receive incoming sales-related calls and emails from customers and process queries efficiently.
Promptly and accurately create and issue quotes, sales orders, repair/recertification orders, production orders and return orders/credits in response to customer requests within the ERP system (AX Dynamics), in line with Argus processes and procedures.
Understand and assess customer needs to provide appropriate recommendations and solutions.
Utilize your knowledge to answer customer queries: provide technical support to customers, explaining specifications, functionality, materials, providing drawings and technical bulletins as required.
Work in partnership with appropriate Argus team members to resolve customer requests related to delivery times, pricing, technical questions, and engineering support.
- Liaise with procurement and production teams to determine options for and feasibility of customer requests and timelines for delivery.
Establish and maintain positive business relationships with customers to cultivate additional business and maintain Argus’ reputation.
Follow up on all quotations, pricing, and delivery win/loss.
Assist with customer service projects when requested by the Sales Manager.
Be familiar with and follow Argus Standard Operating Procedures (SOP) and processes for the department. Identify opportunities for improvement.

Position Qualifications and Experience:

A Sales-focused or Business Administration Diploma, or related experience is considered an asset.
3-5 years of successful Customer Service experience in an oilfield manufacturing environment.
Competent in using Microsoft Office Suite, Adobe, computer software related to business operations (ERP) and CRM systems.
3-5 years of machining experience would be considered an asset.
Working knowledge of Microsoft AX preferred.
Demonstrated strong interpersonal skills, communication skills, and organizational skills.
Strong problem-solving ability, analytical and organizational skills, and willingness to improve processes.
Focused on providing excellent customer service - able to work effectively with internal and external customers.
Excellent written and spoken English.
Knowledge of safe work practices, Quality Assurance requirements, and Continuous Improvement (Lean Manufacturing) principles and the ability to impart that knowledge to others.

Working Conditions and Physical Requirements:

Office environment, extended sitting & computer use.
Working while wearing personal protective equipment on the shop floor.

At Argus, our core values are more than just words; they’re a way of life. We have a strong company culture; as we continue to grow, we strive to ensure that our culture remains the same. Please make sure our core values resonate with you before you apply to work at Argus, as they communicate a minimum standard of behavior that you will be held to.

Our core competencies and company benefits information is found on our careers page.

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More about this job

Responsibilities

The Customer Service Representative is responsible for managing customer inquiries, processing sales orders, and providing technical support within an ERP system. They will collaborate with procurement and production teams to ensure timely delivery and maintain positive business relationships.

Requirements

Candidates should have 3-5 years of customer service experience in an oilfield manufacturing environment and proficiency with ERP systems like Microsoft AX. A business administration diploma or related sales-focused education is considered an asset.

Skills

Customer Service
Sales Support
ERP Systems
Microsoft AX
Technical Support
Order Processing
Problem Solving
Communication Skills
Interpersonal Skills
Organizational Skills
Machining Knowledge
Quality Assurance
Lean Manufacturing
Microsoft Office Suite
Adobe

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales
Manufacturing
Oilfield
ERP
Microsoft AX
Pigging Valves
Threading Services
Technical Support
Order Management
Quality Assurance
Lean Manufacturing
Continuous Improvement
Procurement
Production
CRM
Microsoft Office
Adobe
Communication
Problem Solving
Business Administration
Machining
Safety
SOP

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