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Added 26 mins ago
Senior Data Engineer
RBC
Vancouver, BC
Full-time
Implement dimensional data models, star/snowflake schemas, and Slowly Changing Dimensions (SCD Type 1 & Type 2) to support analytics requirements
Added 26 mins ago
Manager, Omnichannel Media Planning & Amazon DSP Strategy
AIP Connect
Toronto, ON
Full-time
…transitioning from an external managed service to guiding an internal specialist. Collaborating across client, creative, and media teams, this is an active campaign-ownership role rather…
Added 41 mins ago
Salesforce Marketing Cloud Specialist
Amyantek
Toronto, ON · Greater Toronto Area, Canada
Contract
Position title: 3319 - Intermediate Salesforce Marketing Cloud Specialist
Added 41 mins ago
Associate CRM Specialist
Punt
Vancouver, BC
Full-time
We're looking for a Associate CRM Specialist who wants real ownership. You'll shape how we engage and retain players from day one. No hand-holding, no busywork. If you're sharp, move fast,…
Added 41 mins ago
Program Specialist
Government of Alberta
AB
Added 41 mins ago
Data Entry Technician
Government of Alberta
AB
…Agriculture laboratory staff and overseen by the Wildlife Disease Specialist of Fish and Wildlife Stewardship. This position requires you to be physically present at the worksite located at…
Added 55 mins ago
Salesforce Marketing Cloud Specialist
Intelli-CloudWare Inc
Toronto, ON · Scarborough, ON
Full-time
Intellicloudware is looking for a Salesforce Marketing Cloud Specialist to implement and manage Salesforce Marketing Cloud solutions. You will be responsible for configuring email…
Added 55 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years’ experience as a technical business analyst or application specialist preferred.
Added 55 mins ago
AI Engineer
Astek
AB · Edmonton, AB
$130,000 to $178,000 CAD / year
Full-time
Apply directly so that Sara, our Talent Acquisition Specialist, can contact you for an initial conversation.
Added 1 hour ago
ADMINISTRATIVE STAFF SPECIALIST II (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
$61,099 to $71,679 CAD / year
Contract
The Administrative Staff Specialist II will be responsible for providing comprehensive financial and administrative support to the Senior Administrative Officer of the School of Music.…
Added 1 hour ago
Senior Systems Testing/QA Specialist
MSZ Systems
Toronto, ON · Greater Toronto Area, Canada
Contract
We are seeking a Senior Systems Testing/QA Specialist with 10+ years of experience supporting enterprise-level applications and large-scale IT systems. The successful candidate will be…
Added 1 hour ago
Growth & Product Specialist
YNCU
Kitchener, ON
$83,000 to $90,000 USD / year
Full-time
We are seeking an analytical, strategic, and creative Growth and Performance Marketing Specialist to spearhead digital customer acquisition and product growth. In this role, you will sit at…
Added 1 hour ago
Business Managment Specialist - Enterprise Payments Standards and Monitoring
TD
Toronto, ON
Full-time
Added 1 hour ago
Technical Business Analysis Specialist - SimCorp, Charles River, MPOWER, Markit EDM
Scotiabank
Toronto, ON
Technical Business Analysis Specialist – SimCorp Dimension (SCD), Charles River (CRIMS), CGI’s MPOWER, Markit EDM (IDH)
Added 2 hours ago
Senior Product Manager
Blair Health
Toronto, ON
Full-time
At Blair, we believe specialist expertise shouldn't be limited by the number of specialists available. Our platform combines clinical expertise with LLM-powered technology so licensed…
Added 2 hours ago
Ice cream reviewer
Lever Middleware Test Company
Toronto, ON
Full-time
We are looking for a Product Specialist to join our growing team. Product Specialists have a direct impact on the experiences of millions of players around the world. You’ll contribute to…
Added 2 hours ago
Continuous Improvement Analyst - Management Analyst 3 OR Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Added 2 hours ago
Principal Software Engineer, (Adobe - AEM)
DEPT®
Canada
…guide component architecture without needing to be the deepest specialist in every underlying…
Added 2 hours ago
Demand Signals Specialist, GrowthX
Okta
Toronto, ON
…lead on this initiative and looking for a new Demand Signals…
Added 2 hours ago
Pharmacy Informatics Specialist Clinical Applications
St. Michael's Hospital
Toronto, ON
Temporary
…health outcomes. The discipline of the Pharmacy Informatics Specialist is found in the functions of the Pharmacy Informatics Specialist that works in a matrix role in the Departments of…
Added 2 hours ago
Manager, Marketing Growth & Automation
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
$85,000 to $100,000 CAD / year
Full-time
The Manager, Marketing Growth & Automation is responsible for driving business growth through the strategic oversight of three distinct specialist functions:
Added 2 hours ago
Salesforce Marketing Cloud Specialist
Quarry Consulting
Toronto, ON · Greater Toronto Area, Canada
Contract
Knowledge on Einstein Analytics, including part of SFMC
Added 2 hours ago
Coordonnateur / coordonnatrice marketing, Expérience numérique
Tink
Montreal, QC
Contract
Expérience avec des outils d'analyse tels que Google Analytics et Google Ads.
Added 2 hours ago
Digital Marketing Specialist
Eteros
Carleton Place, ON
Full-time
…seeking a creative and execution-focused Digital Marketing Specialist who is both technically capable and eager to…
Added 2 hours ago
Collaboration Technical Specialist-2
CIBC
Toronto, ON
Full-time

Ariston Group

CUSTOMER SERVICE

Saint John, NB, Canada

Pay: The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.
Apply by: Sep 30, 2026
Experience: 5+ years of customer service, order entry, or related manufacturing environment experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Ariston Group is a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business.

Position Summary

We are seeking a highly organized and customer-focused Customer Service & Order Management Specialist to serve as a key point of contact for customers while ensuring accurate and timely processing of orders. This role combines inbound customer support with order entry, order management, and cross-functional coordination.

The role is 100% on-site, particularly during the first six months. After that period, there may be an opportunity to transition to a hybrid work arrangement.

Customer Service

Respond to inbound customer phone calls and email inquiries.
Provide information regarding products, pricing, order status, and shipping updates.
Resolve customer concerns while maintaining a positive, best in class customer experience – 100% of the time.
Build strong internal and external customer relationships through proactive communication.
Escalate complex issues when necessary.

Order Management

Accurately enter customer orders into ERP, CRM, or order management systems.
Review orders for completeness, pricing accuracy, and availability.
Monitor orders and communicate updates to customers.
Coordinate with Sales, Operations, Logistics, and Accounting teams.
Manage order changes, returns, credits, and replacements.

Qualifications

High school diploma or equivalent.
5+ years of customer service, order entry, or related manufacturing environment experience.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Proficiency with Microsoft Office applications and automation tools (SFDC, SAP).
SAP and Order Management experience & proficiency is a key asset.
Skills & Competencies
Customer-focused mindset
Continuous Improvement mindset
Problem-solving skills
Organization and time management
Attention to detail
Professional phone & email etiquette
Prior Inside Sales or Account Management experience is a key asset
Experience with Data Analytics & Reporting

The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.

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More about this job

Responsibilities

The specialist will serve as a key point of contact for customers, managing inbound inquiries and providing information on products, pricing, and order status. Additionally, they will handle order entry, monitor order fulfillment, and coordinate across internal departments like Sales, Operations, and Logistics.

Requirements

Candidates must have a high school diploma or equivalent and at least 5 years of experience in customer service or order entry within a manufacturing environment. Proficiency in Microsoft Office and experience with ERP/CRM systems like SAP or SFDC is required.

Skills

Customer service
Order management
Order entry
ERP systems
CRM systems
SAP
SFDC
Data analytics
Reporting
Communication skills
Problem-solving
Time management
Attention to detail
Inside sales
Account management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Manufacturing
ERP
CRM
SAP
SFDC
Data Analytics
Reporting
Inside Sales
Account Management
Order Entry
Logistics
Supply Chain
Climate Control
Sustainability
Microsoft Office
Communication
Problem-solving
Time Management

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