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Added 2 mins ago
17877- Implementation Specialist - Canada
Distro
Quebec, QC
Full-time
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM…
Added 17 mins ago
Lead Data Engineer
AgileGrid Solutions
Canada
Full-time
…Bank. This pivotal role involves serving as a Data Analytics Specialist, where you will be instrumental in designing, developing, and maintaining robust data solutions that support our…
Added 17 mins ago
Senior JD Edwards ERP & Enterprise Solutions Specialist (Functional + Technical Lead)
KGHM International
Vaughan, ON
Full-time
The Senior Enterprise Solutions Specialist is a hybrid functional and technical expert responsible for the design, development, and support of JD Edwards (JDE) solutions across key business…
Added 32 mins ago
Nuclear Services Tech
ATS Automation
Cambridge, ON
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 32 mins ago
Reliability Technician / Engineer (Specialist)
Alamos Gold Inc.
Matachewan, ON
Full-time
…failure investigations, predictive maintenance programs, and business improvement…
Added 32 mins ago
Implementation Specialist - Canada
Vensure Employer Solutions
Westmount, QC
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology,…
Added 47 mins ago
DevSecOps Specialist
OXARO Inc.
Canada
Contract
Resolve and support the resolution of complex operational issues by leveraging advanced expertise in the underlying business applications and associated infrastructure.
Added 47 mins ago
Sales and Education Specialist - Alberta
Groupe Marcelle
AB
Groupe Marcelle is currently looking for a Sales and Education Specialist for a permanent position. Reporting to the Regional Sales Manager, this field-based position is responsible for…
Added 47 mins ago
Inside Service Sales Specialist
Levitt-Safety
Oakville, ON · Montreal, QC · Edmonton, AB
You'll build relationships with customers, understand their needs, recommend the right service solutions, prepare and follow up on quotes, and work closely with our Service and Sales teams…
Added 1 hour ago
Spécialiste en Ingénierie Systèmes des bancs d'essai / Test Bench System Engineering Specialist
Airbus Aircraft
Montreal, QC
Full-time
Added 1 hour ago
Payroll Specialist - North America
BMT
Ottawa, ON
$55,000 to $75,000 CAD / year
Full-time
…exceptional technical expertise provide meaningful, practical solutions. Committed to creating a safer, more efficient, effective, and sustainable future, BMT values diversity, equity, and…
Added 1 hour ago
Spécialiste Senior en Conception Mécanique / Senior Specialist in Mechanical Design
Airbus Aircraft
Montreal, QC
Full-time
Added 1 hour ago
Spécialiste Métallurgie et Forge / Metallic & Forging Specialist
Airbus Aircraft
Montreal, QC
Full-time
Added 1 hour ago
Junior Security Analyst
AdaptiveMobile Security
Toronto, ON · Greater Toronto Area, Canada
Full-time
Enea is a global specialist in advanced telecom and cybersecurity software, with a vision to make the world's communication safer and more efficient. Through continuous innovation, Enea's…
Added 2 hours ago
Temporary HR Generalist (14 Months)
The Corporation of the Town of Ajax
Ajax, ON · Town Hall
Full-time
…partners with leaders and employees to deliver guidance and solutions on a wide range of HR matters, including talent acquisition, employee relations, attendance and disability management,…
Added 2 hours ago
Enterprise Business Development Representative
Fenergo
Remote, Canada
Full-time · Remote
Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future - together.
Added 2 hours ago
Charter Account Specialist Lead
First Student
AB · Edmonton, AB
Full-time
The Charter Account Specialist Lead plays a key role in delivering an exceptional experience to our recurring charter customers. This position manages customer relationships, coordinates…
Added 2 hours ago
Associate, Hybrid Retail
Cogeco Connexion
Sarnia, ON
Part-time
…consistently working to achieve and exceed their targets. The Specialist thrives on competition and achievement and is determined to be a top performer, who is comfortable taking on…
Added 3 hours ago
Banking Advisor
National Bank of Canada
Quebec, QC
Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 3 hours ago
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 3 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 3 hours ago
Banking Advisor
National Bank of Canada
Laval, QC
Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 3 hours ago
Banking Advisor
National Bank of Canada
Saint-Eustache, QC
Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 3 hours ago
Banking Advisor
National Bank of Canada
Rawdon, QC
Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…

Closed listing

Ariston Group

CUSTOMER SERVICE

Saint John, NB, Canada

Pay: The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.
Closing date: Sep 30, 2026
Experience: 5+ years of customer service, order entry, or related manufacturing environment experience.
Posting language: English
Posted: Sep 29, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Ariston Group is a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business.

Position Summary

We are seeking a highly organized and customer-focused Customer Service & Order Management Specialist to serve as a key point of contact for customers while ensuring accurate and timely processing of orders. This role combines inbound customer support with order entry, order management, and cross-functional coordination.

The role is 100% on-site, particularly during the first six months. After that period, there may be an opportunity to transition to a hybrid work arrangement.

Customer Service

Respond to inbound customer phone calls and email inquiries.
Provide information regarding products, pricing, order status, and shipping updates.
Resolve customer concerns while maintaining a positive, best in class customer experience – 100% of the time.
Build strong internal and external customer relationships through proactive communication.
Escalate complex issues when necessary.

Order Management

Accurately enter customer orders into ERP, CRM, or order management systems.
Review orders for completeness, pricing accuracy, and availability.
Monitor orders and communicate updates to customers.
Coordinate with Sales, Operations, Logistics, and Accounting teams.
Manage order changes, returns, credits, and replacements.

Qualifications

High school diploma or equivalent.
5+ years of customer service, order entry, or related manufacturing environment experience.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Proficiency with Microsoft Office applications and automation tools (SFDC, SAP).
SAP and Order Management experience & proficiency is a key asset.
Skills & Competencies
Customer-focused mindset
Continuous Improvement mindset
Problem-solving skills
Organization and time management
Attention to detail
Professional phone & email etiquette
Prior Inside Sales or Account Management experience is a key asset
Experience with Data Analytics & Reporting

The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.

About employer

More about this job

Responsibilities

The specialist will serve as a key point of contact for customers, managing inbound inquiries and providing information on products, pricing, and order status. Additionally, they will handle order entry, monitor order fulfillment, and coordinate across internal departments like Sales, Operations, and Logistics.

Requirements

Candidates must have a high school diploma or equivalent and at least 5 years of experience in customer service or order entry within a manufacturing environment. Proficiency in Microsoft Office and experience with ERP/CRM systems like SAP or SFDC is required.

Skills

Customer service
Order management
Order entry
ERP systems
CRM systems
SAP
SFDC
Data analytics
Reporting
Communication skills
Problem-solving
Time management
Attention to detail
Inside sales
Account management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Manufacturing
ERP
CRM
SAP
SFDC
Data Analytics
Reporting
Inside Sales
Account Management
Order Entry
Logistics
Supply Chain
Climate Control
Sustainability
Microsoft Office
Communication
Problem-solving
Time Management

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