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Added 6 mins ago
Business Managment Specialist - Enterprise Payments Standards and Monitoring
TD
Toronto, ON
Full-time
Support the delivery of Enterprise Payments Standards and Monitoring activities, including the development and maintenance of enterprise payments standards and requirements, administration…
Added 20 mins ago
Community Specialist | Promenades St-Bruno
lululemon
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Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 20 mins ago
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Added 20 mins ago
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Added 21 mins ago
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Added 21 mins ago
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Added 36 mins ago
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Added 36 mins ago
System Engineering Analyst, Underwater Acoustics
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Added 50 mins ago
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Working Title: Video Conference Support Engineer
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Added 1 hour ago
Coordonnateur / coordonnatrice marketing, Expérience numérique
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Ariston Group

CUSTOMER SERVICE

Saint John, NB, Canada

Pay: The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.
Apply by: Sep 30, 2026
Experience: 5+ years of customer service, order entry, or related manufacturing environment experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Ariston Group is a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business.

Position Summary

We are seeking a highly organized and customer-focused Customer Service & Order Management Specialist to serve as a key point of contact for customers while ensuring accurate and timely processing of orders. This role combines inbound customer support with order entry, order management, and cross-functional coordination.

The role is 100% on-site, particularly during the first six months. After that period, there may be an opportunity to transition to a hybrid work arrangement.

Customer Service

Respond to inbound customer phone calls and email inquiries.
Provide information regarding products, pricing, order status, and shipping updates.
Resolve customer concerns while maintaining a positive, best in class customer experience – 100% of the time.
Build strong internal and external customer relationships through proactive communication.
Escalate complex issues when necessary.

Order Management

Accurately enter customer orders into ERP, CRM, or order management systems.
Review orders for completeness, pricing accuracy, and availability.
Monitor orders and communicate updates to customers.
Coordinate with Sales, Operations, Logistics, and Accounting teams.
Manage order changes, returns, credits, and replacements.

Qualifications

High school diploma or equivalent.
5+ years of customer service, order entry, or related manufacturing environment experience.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Proficiency with Microsoft Office applications and automation tools (SFDC, SAP).
SAP and Order Management experience & proficiency is a key asset.
Skills & Competencies
Customer-focused mindset
Continuous Improvement mindset
Problem-solving skills
Organization and time management
Attention to detail
Professional phone & email etiquette
Prior Inside Sales or Account Management experience is a key asset
Experience with Data Analytics & Reporting

The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.

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More about this job

Responsibilities

The specialist will serve as a key point of contact for customers, managing inbound inquiries and providing information on products, pricing, and order status. Additionally, they will handle order entry, monitor order fulfillment, and coordinate across internal departments like Sales, Operations, and Logistics.

Requirements

Candidates must have a high school diploma or equivalent and at least 5 years of experience in customer service or order entry within a manufacturing environment. Proficiency in Microsoft Office and experience with ERP/CRM systems like SAP or SFDC is required.

Skills

Customer service
Order management
Order entry
ERP systems
CRM systems
SAP
SFDC
Data analytics
Reporting
Communication skills
Problem-solving
Time management
Attention to detail
Inside sales
Account management
Microsoft Office

Visa sponsorship

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Keywords

Customer Service
Order Management
Manufacturing
ERP
CRM
SAP
SFDC
Data Analytics
Reporting
Inside Sales
Account Management
Order Entry
Logistics
Supply Chain
Climate Control
Sustainability
Microsoft Office
Communication
Problem-solving
Time Management

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