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Added 6 mins ago
Chef Department Manager
Farm Boy Inc.
Barrie, ON
$57,500 to $62,500 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 6 mins ago
Chef Department Manager
Farm Boy Inc.
Toronto, ON
$57,500 to $62,500 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 6 mins ago
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
$52,000 to $57,000 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 6 mins ago
Produce Department Manager
Farm Boy Inc.
Toronto, ON
$57,500 to $62,500 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 6 mins ago
Deli/Cheese Department Manager
Farm Boy Inc.
Mississauga, ON
$55,000 to $60,000 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 19 mins ago
Manufacturing Optimization Specialist
Lactalis Canada
Brampton, ON
Full-time
…Performance Indicators (KPI’s), the Manufacturing Optimization Specialist initiates investigations and measurements to identify opportunities to improve overall performance in the areas of…
Added 19 mins ago
IT Application Specialist
Xanadu
Toronto, ON
Full-time
As an IT Application Specialist at Xanadu, you’ll play a key role integrating and administering applications, supporting IT operations and front-line technical support across the…
Added 19 mins ago
Sr Cust Service Rep/Station
FedEx Canada
Dorval, QC
Full-time
…douane. Aider les directeurs à surveiller et à améliorer les opérations des clients. Montrer l’exemple aux employés horaires en devenant un mentor et en démontrant un comportement…
Added 19 mins ago
Produce Department Manager
Farm Boy Inc.
Toronto, ON
$57,500 to $62,500 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 19 mins ago
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
$52,000 to $57,000 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 19 mins ago
Deli/Cheese Department Manager
Farm Boy Inc.
Mississauga, ON
$55,000 to $60,000 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 19 mins ago
Chef Department Manager
Farm Boy Inc.
Barrie, ON
$57,500 to $62,500 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 36 mins ago
Health and Safety Specialist
J.D. Irving, Limited
Halifax, NS
Full-time
The Health and Safety Specialist will also act as the gas free certification subject matter expert for all ISI Production and Facilities/Maintenance operations in designated areas for…
Added 36 mins ago
Programmatic & Data Strategist
Pelmorex
Oakville, ON · Montreal, QC
Full-time
As the Programmatic Yield & Ad Product Specialist, you are a dynamic ad tech expert serving as the central driver of advertising revenue optimization and ad innovation across Pelmorex’s…
Added 36 mins ago
Senior Quality Specialist
COMTECH TELECOMMUNICATIONS
Gatineau, QC
Full-time
The Senior quality specialist is committed to achieving and maintaining the highest standards of quality across Comtech Allerium business, operations, products and services. The Senior…
Added 50 mins ago
Programmatic & Data Strategist
Pelmorex
Oakville, ON
Full-time
As the Programmatic Yield & Ad Product Specialist, you are a dynamic ad tech expert serving as the central driver of advertising revenue optimization and ad innovation across Pelmorex’s…
Added 50 mins ago
Freight Specialist
Aramex
Toronto, ON
Full-time
We are excited to welcome a dedicated Freight Specialist to our dynamic Canada (YYZ) team located in Toronto. This role is integral to the seamless coordination and execution of ocean…
Added 50 mins ago
Administrative Support Specialist
Weigel Property Management
Kitchener, ON
Full-time
Role Description The Administrative Support Specialist is a full-time, on-site role based in Kitchener, ON, providing day-to-day administrative and customer service support for condominium…
Added 51 mins ago
Retail Operations Specialist
Canadian Tire Corporation
Toronto, ON
Full-time
The Retail Operations Analyst is responsible for supporting the technology platforms, operational processes, and services that enable Canadian Tire Gas+ and rebranded Petro-Canada locations…
Added 51 mins ago
Senior Specialist, Site Security
Ford Motor Company
Windsor, ON
Full-time
Ford Motor Company of Canada and Global Security and Fire are seeking an experienced and highly motivated Senior Specialist, Site Security to oversee physical security and fire operations…
Added 51 mins ago
Gestionnaire de services SAP AMS / SAP AMS - Service Delivery Manager
Syntax
Thornhill, ON
…portefeuille de clients AMS SAP, en assurant l’excellence des opérations RUN et une livraison prévisible des initiatives GROW. Le SDM est responsable du maintien de la qualité de service,…
Added 51 mins ago
Infrastructure Specialist, Database Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are looking for a Infrastructure Specialist, Database to join our Infrastructure & Operations team. This role is ideal for a technically curious and adaptable professional who thrives in…
Added 51 mins ago
Fleet Specialist
Kia Corporation
Mississauga, ON
The role of the Fleet Specialist will be to provide support to both the Fleet Manager and Supervisor. The Specialist will report directly to the Fleet Supervisor. The incumbent will…
Added 51 mins ago
Nurse Practitioner (Casual) -BC IHS Wellness
Trillium Health Partners
Oakville, ON
Part-time
Refer for diagnostic imaging, laboratory tests and other specialist care as required.
Added 1 hour ago
Senior Data Engineer
Royal Bank of Canada
Vancouver, BC
Full-time
Official certifications such as Snowflake Certified Core Engineer or Informatica Cloud Data Integration Specialist.

Ariston Group

CUSTOMER SERVICE

Saint John, NB, Canada

Pay: The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.
Apply by: Sep 30, 2026
Experience: 5+ years of customer service, order entry, or related manufacturing environment experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Ariston Group is a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business.

Position Summary

We are seeking a highly organized and customer-focused Customer Service & Order Management Specialist to serve as a key point of contact for customers while ensuring accurate and timely processing of orders. This role combines inbound customer support with order entry, order management, and cross-functional coordination.

The role is 100% on-site, particularly during the first six months. After that period, there may be an opportunity to transition to a hybrid work arrangement.

Customer Service

Respond to inbound customer phone calls and email inquiries.
Provide information regarding products, pricing, order status, and shipping updates.
Resolve customer concerns while maintaining a positive, best in class customer experience – 100% of the time.
Build strong internal and external customer relationships through proactive communication.
Escalate complex issues when necessary.

Order Management

Accurately enter customer orders into ERP, CRM, or order management systems.
Review orders for completeness, pricing accuracy, and availability.
Monitor orders and communicate updates to customers.
Coordinate with Sales, Operations, Logistics, and Accounting teams.
Manage order changes, returns, credits, and replacements.

Qualifications

High school diploma or equivalent.
5+ years of customer service, order entry, or related manufacturing environment experience.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Proficiency with Microsoft Office applications and automation tools (SFDC, SAP).
SAP and Order Management experience & proficiency is a key asset.
Skills & Competencies
Customer-focused mindset
Continuous Improvement mindset
Problem-solving skills
Organization and time management
Attention to detail
Professional phone & email etiquette
Prior Inside Sales or Account Management experience is a key asset
Experience with Data Analytics & Reporting

The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.

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More about this job

Responsibilities

The specialist will serve as a key point of contact for customers, managing inbound inquiries and providing information on products, pricing, and order status. Additionally, they will handle order entry, monitor order fulfillment, and coordinate across internal departments like Sales, Operations, and Logistics.

Requirements

Candidates must have a high school diploma or equivalent and at least 5 years of experience in customer service or order entry within a manufacturing environment. Proficiency in Microsoft Office and experience with ERP/CRM systems like SAP or SFDC is required.

Skills

Customer service
Order management
Order entry
ERP systems
CRM systems
SAP
SFDC
Data analytics
Reporting
Communication skills
Problem-solving
Time management
Attention to detail
Inside sales
Account management
Microsoft Office

Visa sponsorship

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Keywords

Customer Service
Order Management
Manufacturing
ERP
CRM
SAP
SFDC
Data Analytics
Reporting
Inside Sales
Account Management
Order Entry
Logistics
Supply Chain
Climate Control
Sustainability
Microsoft Office
Communication
Problem-solving
Time Management

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