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Added 28 mins ago
Instrument Specialist I
Charles River Laboratories
Montreal, QC
Full-time
As an Instrument Specialist for our Safety Assessment team at the Senneville location, you will be helping with issues related to the support of the equipment and instruments used and will…
Added 28 mins ago
NPI Pricing Specialist
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
Full-time
The Pricing Specialist develops, analyzes, and maintains competitive and profitable pricing for products across product portfolio and new customer opportunities. This role works closely…
Added 58 mins ago
Charter Account Specialist Lead
First Student
Edmonton, AB
Full-time
The Charter Account Specialist Lead plays a key role in delivering an exceptional experience to our recurring charter customers. This position manages customer relationships, coordinates…
Added 2 hours ago
Intermediate Specialist, Industry Engagement and Development
University of Ottawa
Ottawa, ON · Desmarais Hall
Full-time
…University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our…
Added 2 hours ago
Part-Time Sales Assistant - Kilbirnie
careerAIForge
Wellington North, ON
Part-time
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Calgary, AB
Full-time
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Part-time
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Beauty Specialist, Hourly Part Time Day
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Beauty Specialist, Hourly Full Time Flexible Shifts
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Added 4 hours ago
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Added 4 hours ago
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Part-time
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We understand the importance of providing our team members with the necessary support, training, and resources to excel in their roles. As a Pre-Owned Vehicle Acquisition Specialist, you…
Added 7 hours ago
Channel Sales HVAC Specialist
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$102,850 to $145,200 CAD / year
Full-time
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Channel Sales HVAC Specialist
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$102,850 to $145,200 CAD / year
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Added 7 hours ago
Channel Sales HVAC Specialist
Schneider Electric
Milton, ON
$102,850 to $145,200 CAD / year
Full-time
…Electric is seeking a growth-oriented Home Solutions HVAC Channel Specialist to drive expansion across the residential HVAC market and help bring innovative connected home solutions to…
Added 7 hours ago
Channel Sales HVAC Specialist
Schneider Electric
Ottawa, ON
$102,850 to $145,200 CAD / year
Full-time
…Electric is seeking a growth-oriented Home Solutions HVAC Channel Specialist to drive expansion across the residential HVAC market and help bring innovative connected home solutions to…

Closed listing

Ariston Group

CUSTOMER SERVICE

Saint John, NB, Canada

Pay: The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.
Closing date: Sep 30, 2026
Experience: 5+ years of customer service, order entry, or related manufacturing environment experience.
Posting language: English
Posted: Sep 29, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
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Pharmacy Assistant, Hourly Part Time Flexible Shifts
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Original job description

Archived listing. The details below describe a past opening.

Ariston Group is a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business.

Position Summary

We are seeking a highly organized and customer-focused Customer Service & Order Management Specialist to serve as a key point of contact for customers while ensuring accurate and timely processing of orders. This role combines inbound customer support with order entry, order management, and cross-functional coordination.

The role is 100% on-site, particularly during the first six months. After that period, there may be an opportunity to transition to a hybrid work arrangement.

Customer Service

Respond to inbound customer phone calls and email inquiries.
Provide information regarding products, pricing, order status, and shipping updates.
Resolve customer concerns while maintaining a positive, best in class customer experience – 100% of the time.
Build strong internal and external customer relationships through proactive communication.
Escalate complex issues when necessary.

Order Management

Accurately enter customer orders into ERP, CRM, or order management systems.
Review orders for completeness, pricing accuracy, and availability.
Monitor orders and communicate updates to customers.
Coordinate with Sales, Operations, Logistics, and Accounting teams.
Manage order changes, returns, credits, and replacements.

Qualifications

High school diploma or equivalent.
5+ years of customer service, order entry, or related manufacturing environment experience.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Proficiency with Microsoft Office applications and automation tools (SFDC, SAP).
SAP and Order Management experience & proficiency is a key asset.
Skills & Competencies
Customer-focused mindset
Continuous Improvement mindset
Problem-solving skills
Organization and time management
Attention to detail
Professional phone & email etiquette
Prior Inside Sales or Account Management experience is a key asset
Experience with Data Analytics & Reporting

The annual salary for this position ranges from $44,000 to $60,000 and will be determined based on the candidate’s experience, skills, and relevant expertise.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.

About employer

More about this job

Responsibilities

The specialist will serve as a key point of contact for customers, managing inbound inquiries and providing information on products, pricing, and order status. Additionally, they will handle order entry, monitor order fulfillment, and coordinate across internal departments like Sales, Operations, and Logistics.

Requirements

Candidates must have a high school diploma or equivalent and at least 5 years of experience in customer service or order entry within a manufacturing environment. Proficiency in Microsoft Office and experience with ERP/CRM systems like SAP or SFDC is required.

Skills

Customer service
Order management
Order entry
ERP systems
CRM systems
SAP
SFDC
Data analytics
Reporting
Communication skills
Problem-solving
Time management
Attention to detail
Inside sales
Account management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Manufacturing
ERP
CRM
SAP
SFDC
Data Analytics
Reporting
Inside Sales
Account Management
Order Entry
Logistics
Supply Chain
Climate Control
Sustainability
Microsoft Office
Communication
Problem-solving
Time Management

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