THE BUSINESS
We are Everyday Luxury™.
It's what we do and how we do it - together.
It's working alongside world-class talent in pursuit of world-class results.
It's maximizing your potential in a high-performance culture.
It's knowing that wherever you are, you belong.
It's elevating your world - and the world of those who love and will love Aritzia.
It's You. And an endless runway of opportunity.
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America - including Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best - with us.
THE TEAM
The mission of the Customer Department is to deeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels.
THE OPPORTUNITY
Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for seamlessly connecting physical and digital touchpoints around the client to deepen the human connection in every interaction.As the Senior Manager/Manager, Unified Client Experiences, you will play a pivotal role acting as the primary partner between Retail and Digital teams to drive the planning, operationalization, and execution of client-facing experiences that elevate service, empower stylists, and create meaningful connections with clients across channels. With the skills you gain in this role, the opportunities are endless - from a rewarding career in Customer to continued growth and development with Aritzia.
THE ROLE
As the Senior Manager/Manager, Unified Client Experiences, you will lead the team to:
Design, develop, and operationalize innovative client-facing experiences that strengthen client relationships, empower stylists, and seamlessly connect Retail and Digital.
Partner cross-functionally to align priorities, build consensus, define requirements, and deliver a shared roadmap.
Partner with subject matter experts across Retail and Digital to translate client, stylist, and business needs into scalable experiences, processes, and tools that create a seamless end-to-end journey,
Lead the launch, adoption, and optimization of new experiences through effective planning, stakeholder management, and change enablement.
THE QUALIFICATIONS
The Senior Manager/Manager, Unified Client Experiences has:
Customer experience, omnichannel retail, program management, business operations, or a related field
THE COMPENSATION
At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.
The range for roles at this level is $100,000-$300,000/year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.
With comprehensive benefits, aspirational workspaces, and elevated perks and experiences - we provide it all.
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.
