Application Support Analyst (L1/L2)
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
- Provide L1/L2 support for Front Office Capital Markets applications covering deal capture, trade booking, lifecycle management, and portfolio credit analytics workflows.
- Troubleshoot application, data, and integration issues using SQL and Linux; perform incident triage, root cause analysis, and timely escalations to engineering teams.
- Support ITIL-based Incident, Problem, and Change Management processes using ServiceNow, ensuring SLA adherence and effective stakeholder communication.
- Monitor critical batch processes, interfaces, and production environments; execute recovery actions, reruns, and operational controls to maintain platform stability.
- Assist with application releases, deployments, and environment support across DEV/UAT/PROD; leverage Jira and Confluence for tracking and documentation.
- Develop automation scripts using Python, PowerShell, or Shell to improve operational efficiency, reduce manual effort, and enhance service reliability.
More about this job
Responsibilities
Provide L1/L2 support for Front Office Capital Markets applications, troubleshooting application, data, and integration issues while managing incidents, root cause analysis, escalations, and stakeholder communication. Monitor production processes and interfaces, support releases and deployments, and develop scripts to improve operational efficiency and service reliability.
Requirements
The role calls for application support experience in Capital Markets workflows, with the ability to troubleshoot using SQL and Linux and to perform incident triage, root cause analysis, and escalations. Familiarity with ITIL processes, ServiceNow, production monitoring, release support, Jira, Confluence, and scripting with Python, PowerShell, or Shell is indicated; no education requirement is stated.
Skills
- Application Support
- Capital Markets
- SQL
- Linux
- Incident Triage
- Root Cause Analysis
- ITIL
- ServiceNow
- Incident Management
- Problem Management
- Change Management
- Batch Process Monitoring
- Production Support
- Jira
- Confluence
- Python
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Finance & Accounting
- Software
Keywords
- L1/L2 Support
- Front Office
- Capital Markets
- Deal Capture
- Trade Booking
- Lifecycle Management
- Portfolio Credit Analytics
- SQL
- Linux
- Application Troubleshooting
- Data Troubleshooting
- Integration Issues
- Incident Triage
- Root Cause Analysis
- Escalation
- ITIL
- Incident Management
- Problem Management
- Change Management
- ServiceNow
- SLA Adherence
- Batch Processes
- Interfaces
- Production Environments
- Recovery Actions
- Reruns
- Operational Controls
- Application Releases
- Deployments
- DEV/UAT/PROD